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Membership questions

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  • T Offline
    T Offline
    tzolak
    wrote on last edited by joseph
    #1

    I have an active Cloudron Membership, but ended up rebuilding my server due to an upgrade issue and now my cloudron shows as 'free'.. how can I get my membership readded to my cloudron server? I literally paid my membership cost last night so I don't want to waste 30 days of membership and pay a new one if possible.

    Thank you!

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    • J Offline
      J Offline
      joseph
      Staff
      wrote on last edited by
      #2

      @tzolak if you can send us a mail to support@cloudron.io , we can reassign the subscription.

      For the future, when you do a new cloudron setup, you can simply use the setup line that is displayed at https://console.cloudron.io/#/cloudrons

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      • J joseph marked this topic as a question on
      • T Offline
        T Offline
        tzolak
        wrote on last edited by
        #3

        Thanks @joseph
        I didn't want to do a new set up, for some reason my subscription and active cloudron became out of sync and when I renewed my sub, it didn't activate on my account so I decided to just start over
        Sending email now.

        J 1 Reply Last reply
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        • T tzolak

          Thanks @joseph
          I didn't want to do a new set up, for some reason my subscription and active cloudron became out of sync and when I renewed my sub, it didn't activate on my account so I decided to just start over
          Sending email now.

          J Offline
          J Offline
          joseph
          Staff
          wrote on last edited by
          #4

          @tzolak yes, no worries 🙂

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          • J joseph has marked this topic as solved on

          Hello! It looks like you're interested in this conversation, but you don't have an account yet.

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          With your input, this post could be even better 💗

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