Failed to install app: 424 message: App purchase failed.

[timconsidine]

Struggling to install a custom app
Was working an hour ago

Now I consistently get :
Failed to install app: 424 message: App purchase failed. 500 {"status":"Internal Server Error","message":"Response timeout"}

Existing installed apps working
Rebooted server but same behaviour
Server accessible by SFTP

Thoughts ?

[andreasdueren]

Odd, similar thing, I just tried to uninstall docmost:

[timconsidine]

Yes, I got that when I tried the CLI cloudron uninstall -app xxxx
I got it uninstalled via the dashboard
But now cannot install a new build.

cloudron list is working so the CLI is not broken.

[andreasdueren]

@timconsidine

cloudron uninstall -app 06e30ca6-89b9-4645-8319-b099beaffe3a
error: unknown option '-app'

CLI won't work for me at all, only listing the apps. Uninstall via the GUI gave me that error

[timconsidine]

@andreasdueren I think double dash is needed --app

I thought the CLI interacted directly (and solely) with the deployed cloudron instance.
I wonder if anything is going via central cloudron servers and there is an outage there.
Just guessing

[timconsidine]

Mysteriously sprung into life - CLI to install a custom working again.

[andreasdueren]

@timconsidine Uninstall with the GUI too, but CLI still broken for me

[timconsidine]

@andreasdueren oh no !
I did a server reboot but I'm far from convinced that made any difference as the error continued for some time after.

I did do cloudron uninstall --app xxx multiple times repetitively.
I also tried cloudron cancel --app xxx
Maybe that cleared a hanging task.
Other than that, I can't explain what got it working again, sorry.

[girish]

I checked our appstore logs and it seems OK.. Maybe there was some issue reaching the appstore? Our appstore is on DigitalOcean which didn't have downtime yesterday (afaict).

Back in the day, we had grand ideas to allow people to buy apps (like in smartphones) etc . This is why when you install an app it goes into the appstore with a "purchase" and uninstall results in an "unpurchase". In Cloudron 9, we have removed all this since it's all unused and just making empty calls to the appstore.

[timconsidine]

@girish thanks for looking into it
all working now, so probably a glitch somewhere, not worth investigating further