Cannot access cloudron dashboard

[andirahmat]

Today suddenly i cannot open Cloudron my.domain.com All app and domain can’t be reached from browser.

• I can ping my cloudron domani and my public ip also logged in from ssh.
• My Cloudron Setup running on proxmox vm that is running on dedicated server of ovh.
• Restart the vm not fix the problem
• Disk usage is normal not full
• CPU usage on proxmox shows constant 100%
• 8CPU, 24GB Ram

cloudron-support --troubleshoot, result is inconsistent :
Sometimes : Could not load dashboard website with loopback check
Sometimes : Could not load dashboard domain. Hairpin NAT is not working. Please check if your router supports it

on /etc/hosts : i added mypublicip my.domain.com
Now, sometimes i can access the dashboard, sometimes not. Some app running, most app Not Responding state. The not respoding turn to Running after restart.

But now the overall dashboard and app still not fully recover. Opening dashboard took long loading time.

What can i do to solve this?

[andirahmat]

It's normal now, after 12 hours.

[joseph]

@andirahmat oh, it fixed itself?

[andirahmat]

This seems solve the problem : on /etc/hosts : i added mypublicip my.domain.com
Next question is that should i remove it back?

[joseph]

@andirahmat you should remove it once the DNS has propagated. Otherwise, you can only access your dashboard from your laptop and nowhere else!