Move Data failed: "Error : Inactive - Error getting IP of postgresql service"

[jsit]

Description

I just tried to "Move Data" for a Linkding install on Linode, and I got:

Error : Inactive - Error getting IP of postgresql service

Logs

Oct 14 19:14:36 box:taskworker Starting task 359. Logs are at /home/yellowtent/platformdata/logs/xxx-yyy-zzz/apptask.log
Oct 14 19:14:36 box:taskworker Running task of type app
Oct 14 19:14:36 box:apptask run: startTask installationState: pending_data_dir_migration runState: stopped
Oct 14 19:14:36 box:tasks update 359: {"percent":10,"message":"Deleting old containers"}
Oct 14 19:14:36 box:apptask deleteContainer: deleting app containers (app, scheduler)
Oct 14 19:14:36 box:shell apptask /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove xxx-yyy-zzz
Oct 14 19:14:36 box:tasks update 359: {"percent":45,"message":"Ensuring app data directory"}
Oct 14 19:14:36 box:tasks update 359: {"percent":50,"message":"Setting up addons"}
Oct 14 19:14:36 box:services setupAddons: Setting up ["localstorage","postgresql","oidc"]
Oct 14 19:14:36 box:services setupAddons: setting up addon localstorage with options {}
Oct 14 19:14:36 box:services setupLocalStorage
Oct 14 19:14:36 box:shell services /usr/bin/sudo -S /home/yellowtent/box/src/scripts/mkdirvolume.sh /home/yellowtent/appsdata/xxx-yyy-zzz/data
Oct 14 19:14:36 box:services Setting up postgresql
Oct 14 19:14:36 box:services setupAddons: setting up addon postgresql with options {}
Oct 14 19:14:36 box:apptask run: app error for state pending_data_dir_migration: BoxError: Error getting IP of postgresql service at getContainerDetails (/home/yellowtent/box/src/services.js:310:20) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.setupPostgreSql [as setup] (/home/yellowtent/box/src/services.js:1495:20) at async Object.setupAddons (/home/yellowtent/box/src/services.js:621:9) at async migrateDataDir (/home/yellowtent/box/src/apptask.js:542:5) { reason: 'Inactive', details: {} }
Oct 14 19:14:36 box:tasks setCompleted - 359: {"result":null,"error":{"stack":"BoxError: Error getting IP of postgresql service\n at getContainerDetails (/home/yellowtent/box/src/services.js:310:20)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.setupPostgreSql [as setup] (/home/yellowtent/box/src/services.js:1495:20)\n at async Object.setupAddons (/home/yellowtent/box/src/services.js:621:9)\n at async migrateDataDir (/home/yellowtent/box/src/apptask.js:542:5)","name":"BoxError","reason":"Inactive","details":{},"message":"Error getting IP of postgresql service"}}
Oct 14 19:14:36 box:tasks update 359: {"percent":100,"result":null,"error":{"stack":"BoxError: Error getting IP of postgresql service\n at getContainerDetails (/home/yellowtent/box/src/services.js:310:20)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.setupPostgreSql [as setup] (/home/yellowtent/box/src/services.js:1495:20)\n at async Object.setupAddons (/home/yellowtent/box/src/services.js:621:9)\n at async migrateDataDir (/home/yellowtent/box/src/apptask.js:542:5)","name":"BoxError","reason":"Inactive","details":{},"message":"Error getting IP of postgresql service"}}
Oct 14 19:14:36 box:taskworker Task took 0.155 seconds
Oct 14 19:14:36 BoxError: Error getting IP of postgresql service
Oct 14 19:14:36 BoxError: Error getting IP of postgresql service
Oct 14 19:14:36 BoxError: Error getting IP of postgresql service
Oct 14 19:14:36 BoxError: Error getting IP of postgresql service

Troubleshooting Already Performed

I've tried restarting, re-trying the task. I installed postgresql on my Linode box, even though it's never been needed before.

System Details

Generate Diagnostics Data

Cloudron Version

8.3.2

Ubuntu Version

No LSB modules are available.
Distributor ID:	Ubuntu
Description:	Ubuntu 24.04.2 LTS
Release:	24.04
Codename:	noble

Cloudron installation method

Manual with `./cloudron-setup`

Output of cloudron-support --troubleshoot

Vendor: Linode Product: Compute Instance
Linux: 6.8.0-79-generic
Ubuntu: noble 24.04
Processor: AMD EPYC 7713 64-Core Processor
BIOS pc-q35-7.2  CPU @ 2.0GHz x 1
RAM: 2015320KB
Disk: /dev/sda        7.8G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	box v8.3.2 is running
[WARN]	netplan configuration is empty. this might be OK depending on your networking setup
[OK]	DNS is resolving via systemd-resolved
[OK]	Dashboard is reachable via domain name
[WARN]	Domain example.com expiry check skipped because whois does not have this information
[OK]	unbound is running

[james]

Hello @jsit and welcome to the Cloudron Forum

@jsit said in Move Data failed: "Error : Inactive - Error getting IP of postgresql service":

I installed postgresql on my Linode box

You should never install anything alongside Cloudron, unless you know exactly what you are doing and can fix issues yourself.
The underlaying system should only be touched if you are told by Cloudron, the Cloudron Support or here in the forum.

You might have caused irreversible damage to your Cloudron System.
I strongly advice to restore Cloudron from the latest backup.

Please see: https://docs.cloudron.io/backups/#restore-cloudron

[james]

Hello @jsit
Can I take your post here https://forum.cloudron.io/post/113824 as you solved this issue now?