Cloudron Dashboard showing Offline, but all app are working

[Dreamcatch22]

Hello,

My cloudron is showing offline. But all my apps are working fine. I rebooted my server but no luck.

I haven't touched or changed anything. Just stopped working and I'm not sure what to do now.

Please help!

Link to Dashboard: https://my.dreamscollective.com/

[joseph]

@Dreamcatch22 can you try running cloudron-support --troubleshoot on the server? Can you check for errors in /home/yellowtent/platformdata/logs/box.log ?

[Dreamcatch22]

@joseph Here is what I see when I run the command:

Vendor: Amazon EC2 Product: t3.large
Linux: 5.15.0-1084-aws
Ubuntu: focal 20.04
Processor: Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz x 2
RAM: 8024068KB
Disk: /dev/nvme0n1p1 105G
[OK] node version is correct
[OK] IPv6 is enabled in kernel. No public IPv6 address
[OK] docker is running
[OK] docker version is correct
[OK] MySQL is running
[OK] nginx is running
[OK] dashboard cert is valid
[FAIL] Could not load dashboard website with loopback check

It would not allow me to upload the Box.log file but here is what I see repeating towards the end:

2025-12-01T21:23:38.515Z box:server ==========================================
2025-12-01T21:23:38.516Z box:server Cloudron 9.0.13
2025-12-01T21:23:38.516Z box:server ==========================================
2025-12-01T21:23:38.516Z box:platform initialize: start platform
2025-12-01T21:23:38.519Z box:tasks stopAllTasks: 0 tasks are running. sending abort signal
2025-12-01T21:23:38.520Z box:shell tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all
2025-12-01T21:23:38.666Z box:locks releaseAll: all locks released
2025-12-01T21:23:38.671Z box:reverseproxy writeDashboardConfig: writing dashboard config for dreamscollective.com
2025-12-01T21:23:38.678Z box:shell reverseproxy: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/restartservice.sh nginx
2025-12-01T21:23:39.044Z box:updater notifyBoxUpdate: update finished from 8.3.2 to 9.0.13
2025-12-01T21:23:39.045Z Error starting servers
2025-12-01T21:23:39.045Z BoxError: Unknown column 'pending' in 'field list'
2025-12-01T21:23:39.045Z at Object.query (/home/yellowtent/box/src/database.js:96:22)
2025-12-01T21:23:39.045Z at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
2025-12-01T21:23:39.045Z at async list (/home/yellowtent/box/src/tasks.js:163:21)
2025-12-01T21:23:39.045Z at async Object.setCompletedByType (/home/yellowtent/box/src/tasks.js:172:21)

[joseph]

@Dreamcatch22 I think this is the migration not completing . Can you run /home/yellowtent/box/setup/start.sh ? That should bring things up.

[Dreamcatch22]

@joseph Thank you. That seems to have fixed the problem.