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  2. CryptPad
  3. Cannot access documents since last update - CryptPad is failing to load OnlyOffice

Cannot access documents since last update - CryptPad is failing to load OnlyOffice

Scheduled Pinned Locked Moved CryptPad
nginxcsphsts
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  • archosA Offline
    archosA Offline
    archos
    translator
    wrote last edited by
    #4

    Hi, we have the same issue. Confirmed on both Firefox and Chrome.
    curl -I shows the root cause:

    GET /extensions.js?ver=2026.2.0-1772167481346
    → 301 redirect to http://<redacted>/extensions.js/?ver=...
    
    Content-Security-Policy: Nastavení stránky zablokovalo provedení skriptu (script-src-elem) na http://<redacted>/extensions.js/?ver=2026.2.0-1772167481346, protože porušuje direktivu „script-src 'self' 'unsafe-eval' 'unsafe-inline' resource: https://<redacted>"
    Zdroj na adrese "https://<redacted>/extensions.js?ver=2026.2.0-1772167481346" byl zablokován kvůli rozdílnému MIME typu ("text/html") (X-Content-Type-Options: nosniff).
    URI zdroje <script> není v tomto dokumentu povolen: „https://<redacted>/extensions.js?ver=2026.2.0-1772167481346".
    Uncaught TypeError: can't access property "DocEditor", window.DocsAPI is undefined
        startOO https://<redacted>/common/onlyoffice/inner.js?ver=2026.2.0-1772167481346:2544
    

    Nginx adds a trailing slash and downgrades HTTPS to HTTP. HSTS catches it and switches back to HTTPS, but the URL is now /extensions.js/ instead of /extensions.js → server returns HTML instead of JS → CSP blocks it → OnlyOffice fails to load.

    1 Reply Last reply
    3
    • jamesJ Online
      jamesJ Online
      james
      Staff
      wrote last edited by
      #5

      Hello @sansguidon and @archos

      I reproduced the issue and found a solution.
      An app update will be available soon.

      1 Reply Last reply
      1
      • J joseph marked this topic as a regular topic
      • J Offline
        J Offline
        joseph
        Staff
        wrote last edited by
        #6

        A new package is out that should fix the problem.

        SansGuidonS 1 Reply Last reply
        1
        • archosA Offline
          archosA Offline
          archos
          translator
          wrote last edited by
          #7

          Hi, thanks for the update. The new package seems to fix the issue for new documents, but older documents still fail to open with the same error.

          1 Reply Last reply
          1
          • J joseph

            A new package is out that should fix the problem.

            SansGuidonS Offline
            SansGuidonS Offline
            SansGuidon
            wrote last edited by
            #8

            @joseph said:

            A new package is out that should fix the problem.

            Thanks everyone ! Did anyone successfully try the update for opening files on its drive? I've only tried on mobile but I hit the same error message in the frontend about a script failing to load.

            About me / Now

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            0
            • jamesJ Online
              jamesJ Online
              james
              Staff
              wrote last edited by
              #9

              Hello @archos and @sansguidon
              Please ensure this is not a caching issue of your browser.

              SansGuidonS 1 Reply Last reply
              0
              • jamesJ james

                Hello @archos and @sansguidon
                Please ensure this is not a caching issue of your browser.

                SansGuidonS Offline
                SansGuidonS Offline
                SansGuidon
                wrote last edited by
                #10

                @james said:

                Hello @archos and @sansguidon
                Please ensure this is not a caching issue of your browser.

                Thanks for the advice, so after checking in two other browsers I confirm the issue persists independently from caching

                About me / Now

                1 Reply Last reply
                1
                • jamesJ Online
                  jamesJ Online
                  james
                  Staff
                  wrote last edited by
                  #11

                  Hello @sansguidon
                  Thanks for the report.
                  I will have to look into it again.

                  Please share what browser, what browser version and what operating system is used.
                  Also, if any extensions are installed please also list them or confirm that the issue persists in a fresh browser session with no extensions.

                  SansGuidonS 1 Reply Last reply
                  0
                  • archosA Offline
                    archosA Offline
                    archos
                    translator
                    wrote last edited by
                    #12

                    Hi, tested on Firefox 148.0 on Arch Linux and Safari on iOS. Issue persists in a private/incognito window with no extensions. Older documents still fail to open.

                    1 Reply Last reply
                    0
                    • jamesJ james

                      Hello @sansguidon
                      Thanks for the report.
                      I will have to look into it again.

                      Please share what browser, what browser version and what operating system is used.
                      Also, if any extensions are installed please also list them or confirm that the issue persists in a fresh browser session with no extensions.

                      SansGuidonS Offline
                      SansGuidonS Offline
                      SansGuidon
                      wrote last edited by
                      #13

                      @james said:

                      Hello @sansguidon
                      Thanks for the report.
                      I will have to look into it again.

                      Please share what browser, what browser version and what operating system is used.
                      Also, if any extensions are installed please also list them or confirm that the issue persists in a fresh browser session with no extensions.

                      I've tried from MacOs, Android, Vivaldi, Brave, LibreWolf. Same issue.
                      Would it help to share my logs or data??

                      About me / Now

                      1 Reply Last reply
                      0
                      • nichu42N Offline
                        nichu42N Offline
                        nichu42
                        wrote last edited by
                        #14

                        I experienced the same last week. I was able to work around the issue by duplicating the file (yes, there is only one file in my drive).

                        Matrix: @nichu42:blueplanet.social

                        1 Reply Last reply
                        0
                        • SansGuidonS Offline
                          SansGuidonS Offline
                          SansGuidon
                          wrote last edited by SansGuidon
                          #15

                          Thanks for the suggestion! I can't copy a file, the context menu only appears with both a combination of clicking and hitting some trigger key, and then I cannot hit Copy as context menu disappears as soon as I release the mouse button. Annoying UX.

                          I've obtained more console log after removing the local data storage on my usual session:

                          sframe-boot.js?ver=1.11:46 Testing if CSP correctly blocks an 'eval' call
                          22:57:55.338 LessLoader.js?ver=2026.2.0-1772483278073:208 Compiling [/customize/src/less2/include/loading.less] took 92ms
                          22:57:55.507 LessLoader.js?ver=2026.2.0-1772483278073:208 Compiling [/common/onlyoffice/app-oo.less] took 180ms
                          22:57:55.666 jquery.min.js?ver=2026.2.0-1772483278073:2  Failed to load resource: the server responded with a status of 404 ()
                          send @ jquery.min.js?ver=2026.2.0-1772483278073:2
                          22:57:56.057 inner.js?ver=2026.2.0-1772483278073:2206 updated config Object
                          createOOConfig @ inner.js?ver=2026.2.0-1772483278073:2206
                          22:57:56.058 inner.js?ver=2026.2.0-1772483278073:2544 Uncaught TypeError: Cannot read properties of undefined (reading 'DocEditor')
                          

                          About me / Now

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