Can't uninstall app and mongodb is not reachable

[mendoksai]

Hi Cloudron team,

I have a stale app entry in the dashboard for “Family Chat (Rocket.Chat)”.
The app appears to be already gone at the container/data level, but it still remains in the dashboard as an errored app.
Uninstall fails with a foreign key constraint error referencing box.appAddo....

While investigating, I found that cloudron-support --troubleshoot reports:

• No pending database migrations
• box v9.1.6 is running
• Service mongodb is not reachable

The MongoDB logs suggest it is not just “hanging”, but crashing during startup:

• WiredTiger-related stack frames appear during startup
• mongod aborts
• Cloudron then repeatedly gets MongoNetworkError: connect ECONNREFUSED 127.0.0.1:27017

This started after a hardware RAID controller issue on the server. Hetzner has already replaced the RAID controller successfully and the server is back online.

My current understanding is:

• MongoDB service startup is failing at the WiredTiger/storage layer
• the stale app entry may be a secondary symptom
• uninstall cannot complete because the addon/service cleanup is incomplete

Could you please advise the safest supported recovery path?

Thanks!

[mendoksai]

I had to remove the mongodb as well. Now it's okay. the app has gone from dashboard.