Cannot activate Enterprise license

[Teiluj]

Hi there,
I'm trying to import/activate an enterprise license for Docmost and upon saving, I am getting the following error:

Cannot POST /api/license/activate

Looking up trying to find if this was an upstream issue, I found this:
https://github.com/docmost/docmost/issues/1856

Could this have to do with Cloudron's way of building the app package?
If so, how to we get around this?

Many thanks,

[james]

Hello @teiluj
Do you see any erros in the web log viewer or the browser console / network inspector?

[Teiluj]

Hi @james
Thanks for the quick reply.

I do see error in the inspector - namely this one:

/api/license/activate:1  Failed to load resource: the server responded with a status of 404 ()

attempting to browse https://mydocmostaddress.mycloudron.io/api/license/activate also resolve in 404

This is the same behavior across 3 different browsers and devices.

[Teiluj]

Just a quick complement if this helps: One can get a 60 days Docmost Entreprise Trial license by registering on https://customers.docmost.com/register

[Teiluj]

Not wanting to push this (but kinda at the same time )
Is this a "me" issue or something to do with the packaging of the app?

[james]

Hello @teiluj
Sorry for the delay. I did not get to your issue yet.

[james]

Hello @teiluj

We build Docmost from the GitHub source tarball, but the EE features (including /api/license/activate) live in a private git submodule (docmost/ee) that isn't in the tarball. The official docmost/docmost Docker image contains the pre-compiled EE code (verified: /app/apps/server/dist/ee/licence/license.controller.js exists there). Fix would be to repackage the official image on top of cloudron/base instead of building from source.

We had various cases where other apps shut down the paid version access without notice, leaving us with no way to push updates.
One example would be the recent change to @cal.com https://forum.cloudron.io/topic/15399/cal.com-closing-source
If they don't release the enterprise part for us to build a package from and dealing with those docker images has often led to more problems, see https://forum.cloudron.io/post/123514

So we got very hesitant to switch Cloudron apps like that.
Just for us to know, do you just want to try the enterprise version or do you plan to fully use it?

[Teiluj]

@james Thanks for looking into this - this is what I feared.

As far as I can tell, Docmost has not changed its licensing model in a recent past or at least not since becoming an app available on Cloudron.

Additionally, I have some vague recollection of similar situations with other apps on Cloudron (a quick search reveals apps like Baserow and Mattermost)

For now we are looking at trialing Docmost enterprise with the ultimate view to possibly adopt it for all the benefit and additional features it provides.
For example, things like OIDC is locked behind the (trial) license and it is not quite clear if/how we would connect it with Cloudron as an OIDC provider for now.

How has Cloudron approached situation such as this one (if any)? was it through direct contact with the dev-team? If so, would it help if I attempt to put you in relation with a relevant contact? would the best way be for the docmost dev(s) to contact support@cloudron.io directly?

I suspect that building the Enterprise version of Docmost would not get away from needing a valid license.
Also, I do not think that pulling a partly private app image conflicts with having an open source cloudron app package residing on cloudron gitlab does it?
Possibly it just requires an agreement and permissions between Cloudron and Docmost.