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Cloudron Forum

Apps - Status | Demo | Docs | Install
  1. Cloudron Forum
  2. LimeSurvey
  3. LimeSurvey does not start anymore, demands database upgrade

LimeSurvey does not start anymore, demands database upgrade

Scheduled Pinned Locked Moved LimeSurvey
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  • M Offline
    M Offline
    marylou
    wrote last edited by james
    #1

    Since yesterday's update, LimeSurvey no longer starts but demands a database upgrade:
    181b3964-81e6-4049-ac7e-e85d95b02f24-image.jpeg

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    1
    • jamesJ Online
      jamesJ Online
      james
      Staff
      wrote last edited by
      #2

      Hello @marylou
      Thanks for reporting.
      We did not hit this issue in our life-cycle tests.
      I will try to reproduce your issue.

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      1
      • jamesJ Online
        jamesJ Online
        james
        Staff
        wrote last edited by
        #3

        Hello @marylou
        I was not able to reproduce this issue.
        Can you share the full screenshot of this message?
        Also, can you please provide the app logs of your @limesurvey app in https://paste.cloudron.io/ and send the link here?

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        0
        • jamesJ Online
          jamesJ Online
          james
          Staff
          wrote last edited by
          #4

          Hello @marylou
          After sending the full screenshot and logs you could restore the app to the previous version.
          That way you have a working version for now.

          M 1 Reply Last reply
          0
          • jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote last edited by
            #5

            @james just FYI, my instance is still running.

            But I logged in and got a pop-up message about a new interface which included this:

            ee690f31-9e4b-48d3-941f-da7e6d286f52-image.jpeg

            Action needed
            In order to activate the new editor you or your administrator need to set up the application to use "path" as the URL format. For more information, see LimeSurvey 7 question editor.

            I use Cloudron with Gandi & Hetzner

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            • jamesJ Online
              jamesJ Online
              james
              Staff
              wrote last edited by
              #6

              Hello @jdaviescoates
              Thank you for the feedback.

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              • M Offline
                M Offline
                marylou
                wrote last edited by
                #7

                ce2707a0-4bb8-47d2-af71-5f2123db6126-image.jpeg

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                • jamesJ james

                  Hello @marylou
                  After sending the full screenshot and logs you could restore the app to the previous version.
                  That way you have a working version for now.

                  M Offline
                  M Offline
                  marylou
                  wrote last edited by
                  #8

                  @james
                  Thanks!
                  Unfortunately, I have already restored the previous version since we needed LimeSurvey to work urgently (final project weeks...).

                  However, I backed the new version up and could restore it in our test version to get access to the logs again?

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                  • M Offline
                    M Offline
                    marylou
                    wrote last edited by
                    #9

                    We also saw a yellow pop-up informing us that our (main!) theme is no longer compatible and has been deleted.

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                    • M Offline
                      M Offline
                      marylou
                      wrote last edited by
                      #10

                      Can you help me provide the logs you need?

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                      • jamesJ Online
                        jamesJ Online
                        james
                        Staff
                        wrote last edited by
                        #11

                        Hello @marylou
                        You can clone your @limesurvey app from the latest backup and then upgrade the clone to reproduce the issue.

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