Cloudron 10.0.4: Cannot add a second backup site – "Add" button missing

[lukasp]

Hi Cloudron team,

I'm running Cloudron 10.0.4 and I'm trying to configure an external backup location in addition to my existing local backup location.

My current backup configuration looks like this:

Backup site: Default
Storage: filesystem (tgz)
Path: /var/backups
Content: Everything
Schedule: Daily at 23:00
Retention: 2 days

The problem is that I cannot add another backup site.

Under:

Backup → Backup Sites

I only see the existing Default backup site. There is no "Add" button or any other option to create another backup site.

I have already checked the following:

Cloudron version: 10.0.4
Logged-in user: lukas
User role: Superadmin
cloudron-support --troubleshoot: 32 PASS / 0 WARN / 0 FAIL / 1 SKIP
cloudron-support --owner-login confirms that lukas is the owner
The existing Default backup site is working normally

The skipped check is:

Domain expiry check – RDAP lookup for hallecloud.de failed (TLD may not support RDAP, or network unreachable)

I've attached a screenshot of the Backup Sites page. As you can see, the page only contains the Default site and there is no option to add another one.

Is this expected behavior in Cloudron 10.0.4, or could there be an issue with my installation/UI?

I'd like to add an external backup target, preferably Cloudflare R2, while keeping the existing local backup as a second backup target.

Thanks!

[lukasp]

Little update, the button is there, but only for a short time after refreshing the site...

[luckow]

@lukasp Multiple backup sites is only in the Max plan. If this is your subscription, you found a bug.

https://www.cloudron.io/pricing.html

[lukasp]

Funny... Then I guess I found a bug...

My subscription: Pro Yearly

But I was able to create the other Backup now:

[joseph]

@lukasp existing users (both paid and free) are grandfathered to previous plans. new plans only apply to new users.

[avatar1024]

@joseph said:

@lukasp existing users (both paid and free) are grandfathered to previous plans. new plans only apply to new users.

Do you mean this is per user rather than per license? I'm an existing user for years, if I want to set-up a new Cloudron instance and say I buy a Pro plan, do I benefit from the Max features?

[joseph]

@avatar1024 yes, it is based on the time when your cloudron.io user account was registered. It is not based on when you installed cloudron or existing licenses. Even if you just install a new cloudron today, you still get the old Pro plan with the old pricing (and that plan includes all existing and future features) since you are an existing user. If you have an existing free cloudron and only decide to subscribe say next month, you will still get the old Pro plan.

[lukasp]

@joseph - my account is created on 01.09.2026 - so it's a new account

[james]

Hello @lukasp
Because the button is displayed shortly, you just clicked it fast enough and where able to add a second backup site location.
Is that correct?

[lukasp]

Hi @james - that's correct

[umnz]

Oh so you guys did change the pricing. Are we grandfathered at the account level or at the existing plan level?

Nevermind. The answer is a few posts above this. (I didn't originally read that far)