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  1. Cloudron Forum
  2. Immich
  3. upload/ preview problems

upload/ preview problems

Scheduled Pinned Locked Moved Immich
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  • sponchS
    sponchS
    sponch
    wrote on last edited by
    #1

    Hi, since some days (maybe last immich update) I got the problem that the pictures are not being uploaded (macOS, iOS) correctly. After upload i got a black blank icon instead of the picture. WHen I download it from immich I get the correct picture.
    Seems there's something wrong withe the previews.

    Logs show:
    May 10 17:39:21 [Nest] 42 - 05/10/2026, 3:39:21 PM ERROR [Microservices:{"source":"upload","id":"f790dd18-144e-47e7-85af-442c7b1fbf19"}] Unable to run job handler (AssetGenerateThumbnails): Error: Input file has corrupt header: /usr/src/app/upload/upload/27b1df74-f851-4e7d-b44e-5cc0a2f2e7b6/64/04/6404e663-4f6a-4923-84e7-180384068580.HEIC: bad seek to 3107058

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    1
    • nebulonN
      nebulonN
      nebulon
      Staff
      wrote on last edited by
      #2

      There used to be issues in the past with iOS generated images, which is why immich comes with a specific libvips version. I just checked and we seem to be behind a bit on that dependency. I will update that, but can you maybe share one of those images here so we have something to test this?

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      2
      • nebulonN
        nebulonN
        nebulon
        Staff
        wrote on last edited by
        #3

        We have pushed a new package release with the updated libvips. Does this solve the image preview?

        1 Reply Last reply
        3
        • sponchS
          sponchS
          sponch
          wrote on last edited by
          #4

          Hey @nebulon - thanks the update did the trick 🙂

          1 Reply Last reply
          2
          • sponchS
            sponchS
            sponch
            wrote last edited by
            #5

            Same problem again with the new package.

            1 Reply Last reply
            1
            • nebulonN
              nebulonN
              nebulon
              Staff
              wrote last edited by
              #6

              libvips got updated, new package relese is out now

              1 Reply Last reply
              1
              • sponchS
                sponchS
                sponch
                wrote last edited by
                #7

                Unfortunately it's still not working
                CleanShot 2026-10-06 at 10.12.12@2x.png

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                0
                • jamesJ
                  jamesJ
                  james
                  Staff
                  wrote last edited by
                  #8

                  Hello @sponch
                  Are there any warnings/errors in the web log viewer or the browser console?

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                  0
                  • nebulonN
                    nebulonN
                    nebulon
                    Staff
                    wrote last edited by
                    #9

                    I only updated libvips but I didn't have any iphone pictures which use that to test with, so maybe something else is still not working or you could share one of those failing pictures, if they aren't sensitive.

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                    0
                    • sponchS
                      sponchS
                      sponch
                      wrote last edited by sponch
                      #10

                      at first I found this in the logs
                      IMG_1052.heic: bad seek to 3140980
                      heif: Decoder plugin generated an error: Unspecified (7.0)
                      Send you an image via pm. mail to support@

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                      0

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