upload/ preview problems

[nebulon]

There used to be issues in the past with iOS generated images, which is why immich comes with a specific libvips version. I just checked and we seem to be behind a bit on that dependency. I will update that, but can you maybe share one of those images here so we have something to test this?

[nebulon]

We have pushed a new package release with the updated libvips. Does this solve the image preview?

[sponch]

Hey @nebulon - thanks the update did the trick

[sponch]

Same problem again with the new package.

[nebulon]

libvips got updated, new package relese is out now

[sponch]

Unfortunately it's still not working

[james]

Hello @sponch
Are there any warnings/errors in the web log viewer or the browser console?

[nebulon]

I only updated libvips but I didn't have any iphone pictures which use that to test with, so maybe something else is still not working or you could share one of those failing pictures, if they aren't sensitive.

[sponch]

at first I found this in the logs
IMG_1052.heic: bad seek to 3140980
heif: Decoder plugin generated an error: Unspecified (7.0)
Send you an image via pm. mail to support@

[kubasbimbas]

Hi,

same issue here…

2026-10-04T11:09:12Z heif: Decoder plugin generated an error: Unspecified (7.0)
2026-10-04T11:09:12Z heif: Decoder plugin generated an error: Unspecified (7.0)
2026-10-04T11:09:12Z heif: Decoder plugin generated an error: Unspecified (7.0)
2026-10-04T11:09:12Z heif: Decoder plugin generated an error: Unspecified (7.0)
2026-10-04T11:09:13Z [Nest] 27  - 10/04/2026, 11:09:13 AM   ERROR [Microservices:{"source":"upload","id":"e5a22b08-ecf1-4c0a-ad91-38663f6f4b92"}] Unable to run job handler (AssetGenerateThumbnails): Error: /usr/src/app/upload/upload/d8648fdc-4df5-4e45-abe0-23d89f2a6d42/0d/c4/0dc45424-a73f-4a15-a247-79b3fb508d55.HEIC: bad seek to 3905805
2026-10-04T11:09:13Z /usr/src/app/upload/upload/d8648fdc-4df5-4e45-abe0-23d89f2a6d42/0d/c4/0dc45424-a73f-4a15-a247-79b3fb508d55.HEIC: bad seek to 3905774

[nebulon]

Fix is implemented but we hit some package testing issue now, which we are resolving.

[nebulon]

package is out now

[sponch]

thx. and working - just recreate the thumbnails via administration - generate thumbnails