Backup failing

[yusf]

Recently the nightly backups has been failing with the same error:

Oct 01 23:12:52 box:storage/s3 copy: s3 copy error when copying cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH: NoSuchKey: null
Oct 01 23:12:52 box:tasks 4938: {"percent":32.25,"message":"Copied 4000 files with error: BoxError: Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH (matrix.domain.tld)"}
Oct 01 23:12:52 box:backups sub.domain.tld Unable to backup { BoxError: Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH
at Response.done (/home/yellowtent/box/src/storage/s3.js:246:75)
at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:364:18)
at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20)
at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10)
at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:683:14)
at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10)
at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12)
at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10
at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9)
at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:685:12)
name: 'BoxError',
reason: 'Not found',
details: {},
message:
'Old backup not found: cloudron/snapshot/app_ID/TERRIBLY_LONG_ENCRYPTED_PATH' }

What measures to take?

[robi]

inspect the s3 bucket?
where is the old backup?
since this is an incremental it needs the previous one?

[yusf]

@robi Right, so the issue may be on the storage side. Now that you mention it, my object storage is inaccessible…