Issue with backups listings and saving backup config in 6.2

girish

@d19dotca said in Issue with backups listings and saving backup config in 6.2:

Sorry, I feel responsible for screwing this up as I reported the change from s3 to storage subdomains in OVH Object Storage

Ha ha, not at all In fact, you have been a great help helping me identify the problem and debug this. After you reported it, I tested it too, so I don't think your report was incorrect. So, I think there is some subtle difference we are missing. I wonder why the other doc page talks about s3 though.

I am going to try out the things you tried, I wonder what's happening. I can confirm though that region is important (it has to be 'de' etc. When not set, the backend defaults to us-east-1)

girish

@d19dotca said in Issue with backups listings and saving backup config in 6.2:

Edit wait... I just realized it's using s3 suddenly, but why? I haven't updated the Cloudron app since yesterday. How did that change from storage to s3, or is that a backend change or something you can do?

So, just to be clear here:

In 6.1, we used s3 subdomain
In 6.2, I added a migration to storage subdomain - https://git.cloudron.io/cloudron/box/-/commit/e19ab45e814f4919dbc4ef18254412c4ea784387 . This one is surely wrong, but we have to figure out what is wrong about it

Also, update from 6.1 to 6.2 is not automatic since it is still unstable, so unless you manually clicked update, the Cloudron won't update from 6.1 to 6.2.

Maybe these things helps you figure what might have happened.

d19dotca

@girish Oh I mean I definitely upgraded to 6.2 earlier, and am still running it, so I'm not sure how the storage part that I saw yesterday has suddenly changed to s3 now. Very strange.

I see I guess two issues then? I guess in this case the storage endpoint isn't correct since now that it's working in my environment it's using s3 (I just don't know how it changed suddenly, or was it always s3 still and I'm just losing my mind? lol). And the other issue appears to be losing the Region value.

d19dotca

So here's what I see right now...

The endpoint seems to be s3 (which I can't explain since I'm on 6.2.0), per the screenshot here:

And to confirm I'm on 6.2.0...

So if 6.2 was supposed to change from s3 to storage (and I'm sure it did when I saw it yesterday), it seems like it's somehow reverted back now which doesn't make any sense to me either. lol. So many confusing things in this one.

girish

@d19dotca The endpoint URLs are hardcoded in the UI. Meaning, this whole "dropdown" list of showing different storage providers etc is really just a way of setting up "Other S3 compatible" with presets (hope that explanation makes sense).

It's possible that maybe the browser did not refresh after 6.2 update. This would mean that the frontend you are using is maybe the 6.1 one and thus still using s3 subdomain. Just an idea.

d19dotca

@girish said in Issue with backups listings and saving backup config in 6.2:

It's possible that maybe the browser did not refresh after 6.2 update

I don't think that's the case, as I see this issue in two different computers with one of them running in a private browser session, so I don't think it's a cache issue in this case. Plus like I said, I swear I saw the endpoint change to storage after the update last night. It's only today that it seems to have changed back to s3 and I can't explain how. haha.

d19dotca

I can also add that the backup I ran earlier this morning was successful still using the OVH Object Storage backend. If it's truly on version 6.2 as it appears to be, then I guess that rules out the storage endpoint as an issue, right? The logs also indicated a missing Region earlier from the failed backup prior.

I'm not 100% sold on this being caused by the change from s3 to storage endpoints yet (even though mine still shows s3 despite being on 6.2). haha. I think there's something bigger afoot here, especially if we're seeing Region missing too after the upgrade.

Sorry for making things confusing, just trying to update as I learn more, lol. I don't mean to be moving the goal posts.

girish

@d19dotca Let's debug the main thing first. I cannot get storage endpoint to work. I still get the same error as you did initially "Failed Dependency The XML you provided was not well-formed or did not validate against our published schema".

So, let's start with that. Why does it work for you now but it didn't previously?

girish

@d19dotca OK, sorry, I can confirm you are not imagining things. If I use OVH in dropdown it does not work. If I use it in "S3 compatible", it works. (i.e testing both with storage subdomain) This should be easy to figure out now what is different.

d19dotca

@girish lol, okay glad to know I'm not crazy. I am still wondering how it changed from storage to s3 as I didn't change the preset at all, it still shows OVH Object Storage, not the s3-compatible type one (though I realize they appear to use the same code in the backend).

girish

@d19dotca Found it! Phew.

The storage subdomain only supports path style API whereas s3 subdomain supports subdomain style API. The path style API is already deprecated (though they have backtracked a bit on it) - https://aws.amazon.com/blogs/aws/amazon-s3-path-deprecation-plan-the-rest-of-the-story/ . So, s3 subdomain is the way to go with it's vhost based API access.

Now, for Cloudron UI, all the named providers use vhost style. This is why storage does not work. The 'Compat' option (and minio) uses the path style for compat reasons.

girish

@d19dotca It seems that apart from trying to figure why storage magically changed to s3, we are good. I am suspecting maybe there is some UI bug. Just clicking around the UI to see if it's something obvious to reproduce.

d19dotca

@girish Awesome, thanks Girish! Thanks for looking into that. Sorry for causing so much confusion, glad we got to the bottom of it though.

d19dotca

@girish Actually sorry one more thing I'm wondering about... if we believe the storage and s3 thing in the GUI to just be a possible GUI issue, wouldn't that mean it's in fact using storage then since that's what the 6.2 code points it to and the database points to it too? And if it's indeed using the storage endpoint then my last backup worked, so why would that work if storage isn't the right endpoint? lol Sorry just trying to wrap my head around it and make sure we've resolved it.

girish

@d19dotca Sure. So the db in 6.2 says storage and also path style disabled. This means that when a user goes to Backups view, he will see storage but backups will fail. Also, if you go to Backups -> Configure and Click Save making no changes, you will get that XML error.

wouldn't that mean it's in fact using storage then since that's what the 6.2 code points it to and the database points to it too

Correct

And if it's indeed using the storage endpoint then my last backup worked, so why would that work if storage isn't the right endpoint?

This, I am not so sure (and I guess cause of much confusion for us). Atleast, from my tries here, I couldn't get it work with storage endpoint with 6.2. I don't see how it can work with path style disabled. I guess one way to know this for sure is to go to the EventLog and see if any backup succeeded after the 6.2 update but before the backup config was changed? Sadly, I think we don't log backup config in the event log.

girish

@d19dotca Also, looking at your post here - https://forum.cloudron.io/post/27080 . Somehow you managed to get s3 in endpoint URL. I think this is why the backup succeeded. Also, to clarify, what is in the db and what is in the UI are in "sync".

d19dotca

@girish said in Issue with backups listings and saving backup config in 6.2:

Somehow you managed to get s3 in endpoint URL. I think this is why the backup succeeded. Also, to clarify, what is in the db and what is in the UI are in "sync".

That's the thing, I didn't do that, at least not intentionally. haha. So I was about to go change to the generic s3-compatible type, but before I did that that's when I noticed the Region was empty, so I just left it as it was but set the Region and saved, then tried the backup again to see if it was successful and it was. Is it possible that saving it somehow overwrote the storage endpoint back to s3? Maybe another part of the code needs to be modified?

For the database, it showed the storage endpoint used earlier this morning, and when I run the same command now it shows the s3 endpoint instead. So I think maybe part of the confusion earlier was that when I saved the changes (where all I did was edit the Region from null to BHS), it overwrote it back to s3 from storage. Do you think that's possibly what happened, if you look at the code side of it?

Here's what the DB looks like now, but compare to this the link above where I pasted it this morning before I saved the change to fill in the Region field...

ubuntu@cloudron:~$ mysql -uroot -ppassword -e "SELECT * FROM box.settings WHERE name='backup_config'"
mysql: [Warning] Using a password on the command line interface can be insecure.
+---------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| name          | value                                                                                                                                                                                                                                                                                                                                                                                                                                  |
+---------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| backup_config | {"provider":"ovh-objectstorage","format":"tgz","memoryLimit":4294967296,"schedulePattern":"00 00 7,19 * * *","retentionPolicy":{"keepWithinSecs":172800},"bucket":"cloudron-backups","prefix":"","accessKeyId":"<accesskey>","secretAccessKey":"<secretkey>","endpoint":"https://s3.bhs.cloud.ovh.net","region":"bhs","signatureVersion":"v4","uploadPartSize":1073741824,"encryption":null} |
+---------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+

d19dotca

I can confirm too in a recent test if I opt to use the s3-compatible method, and put in the https://storage.bhs.cloud.ovh.net/ endpoint, my backups succeed, and that also jives with what I wrote too last year. So I still wonder if the issue truly is with the storage endpoint. Or is that explained by the path style differences you spoke about earlier? I'm not familiar with that part at all, so not sure if that explains why it works fine when using the s3-compatible method instead of the dedicated OVH Object Storage method for the storage endpoint URL. That page you linked to definitely shows the s3 endpoint URL, but knowing OVH their docs tend to be outdated / not actively maintained, so I wonder if it should still show storage endpoint at all, since that's the endpoint URL shown in the GUI everywhere in the OVH Control Panel and the OopenStack backend. Just throwing it out there. I think you have a better handle on this now than I do, so I'll leave it to you. haha. But if I can help troubleshoot at all further, I'll be happy to help. For now, I've moved to the s3-compatible one and used the s3 endpoint as you suggested.

girish

@d19dotca said in Issue with backups listings and saving backup config in 6.2:

I'm not familiar with that part at all, so not sure if that explains why it works fine when using the s3-compatible method instead of the dedicated OVH Object Storage method for the storage endpoint URL

I can explain at a high level. But essentially, given an endpoint say s3.objectstorage.com, it's a question of how to access the objects of a bucket foo. There are two "styles" of accessing the S3 REST API: one is https://foo.s3.objectstorage.com (the vhost style) and another is https://s3.objectstorage.com/foo (path style). The former as you can see requires a subdomain to be setup per bucket. The latter is deprecated for various reasons including security.

When you choose 'OVH', we set the path style to false. When you choose 'S3 compat', we set the path style to true. This is why storage works with S3 compat - it's only supporting a legacy API style.

I think OVH does not display s3 in the UI because those are openstack endpoints. In fact, to get S3 API access (as you know) in OVH is super geeky. You have to download this openrc.sh and then use a CLI tool to generate access keys etc. It's really second class citizen / after thought. (S3 API is actually just an optional addon in openstack. Lots of people implemented openstack 5-6 years ago but they are all in various states of dead afaik. only huge/massive companies use it now since it's a behemoth).

For now, I've moved to the s3-compatible one and used the s3 endpoint as you suggested

I pushed a 6.2.1. You can update to that and use the OVH backend which will use s3 subdomain.

In any case, if you opened a ticket with OVH, let me know what they say.

d19dotca

@girish Ah that helps explain it then, thanks Girish! I really appreciate the time and educational aspect to this. Thanks again!

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Issue with backups listings and saving backup config in 6.2