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  3. Help me please .Got error while installing the cloudron on a fresh Ubuntu 20.04 (x64) server

Help me please .Got error while installing the cloudron on a fresh Ubuntu 20.04 (x64) server

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  • T Offline
    T Offline
    tomicaters
    wrote on last edited by girish
    #1

    Got error while installing the cloudron on a fresh Ubuntu 20.04 (x64) server

    steps:

    root@ls-529811-17286-17286:~# wget https://cloudron.io/cloudron-setup
    --2022-03-14 17:03:32--  https://cloudron.io/cloudron-setup
    Resolving cloudron.io (cloudron.io)... 3.209.21.239, 2600:1f18:80f:e00:fa5d:db49:3bf:3f22
    Connecting to cloudron.io (cloudron.io)|3.209.21.239|:443... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 9057 (8.8K) [application/octet-stream]
    Saving to: ‘cloudron-setup’
    
    cloudron-setup                                               100%[===========================================================================================================================================>]   8.84K  --.-KB/s    in 0s      
    
    2022-03-14 17:03:33 (135 MB/s) - ‘cloudron-setup’ saved [9057/9057]
    
    root@ls-529811-17286-17286:~# chmod +x cloudron-setup
    root@ls-529811-17286-17286:~# ./cloudron-setup
    
    ##############################################
             Cloudron Setup (latest)
    ##############################################
    
     Follow setup logs in a second terminal with:
     $ tail -f /var/log/cloudron-setup.log
    
     Join us at https://forum.cloudron.io for any questions.
    
    => Updating apt and installing script dependencies
    => Checking version
    => Downloading version 7.1.3 ...
    => Installing base dependencies and downloading docker images (this takes some time) ...
    => Installing version 7.1.3 (this takes some time) ...
    Failed to install cloudron. See /var/log/cloudron-setup.log for details
    root@ls-529811-17286-17286:~# vi /var/log/cloudron-setup.log
    

    Log info (cloudron-setup.log)

    Here is the logs:
    
    Running cloudron-setup with args : --
    Hit:1 http://security.ubuntu.com/ubuntu focal-security InRelease
    Hit:2 http://archive.ubuntu.com/ubuntu focal InRelease
    Hit:3 http://archive.ubuntu.com/ubuntu focal-updates InRelease
    Hit:4 http://archive.ubuntu.com/ubuntu focal-backports InRelease
    Reading package lists...
    Reading package lists...
    Building dependency tree...
    Reading state information...
    python3 is already the newest version (3.8.2-0ubuntu2).
    python3 set to manually installed.
    ubuntu-standard is already the newest version (1.450.2).
    The following packages were automatically installed and are no longer required:
      eatmydata libeatmydata1 python3-importlib-metadata python3-jinja2
      python3-json-pointer python3-jsonpatch python3-jsonschema python3-markupsafe
      python3-more-itertools python3-pyrsistent python3-zipp
    Use 'apt autoremove' to remove them.
    The following packages will be upgraded:
      curl libcurl4 python3-software-properties software-properties-common
    4 upgraded, 0 newly installed, 0 to remove and 124 not upgraded.
    Need to get 431 kB of archives.
    After this operation, 2,048 B of additional disk space will be used.
    Get:1 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 curl amd64 7.68.0-1ubuntu2.7 [161 kB]
    Get:2 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 libcurl4 amd64 7.68.0-1ubuntu2.7 [234 kB]
    Get:3 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 software-properties-common all 0.99.9.8 [10.6 kB]
    Get:4 http://archive.ubuntu.com/ubuntu focal-updates/main amd64 python3-software-properties all 0.99.9.8 [24.9 kB]
    Fetched 431 kB in 2s (283 kB/s)
    (Reading database ... ^M(Reading database ... 5%^M(Reading database ... 10%^M(Reading database ... 15%^M(Reading database ... 20%^M(Reading database ... 25%^M(Reading database ... 30%^M(Reading database ... 35%^M(Reading database ... 40%^M(Reading database ... 45%^M(Reading database ... 50%^M(Reading database ... 55%^M(Reading database ... 60%^M(Reading database ... 65%^M(Reading database ... 70%^M(Reading database ... 75%^M(Reading database ... 80%^M(Reading database ... 85%^M(Reading database ... 90%^M(Reading database ... 95%^M(Reading database ... 100%^M(Reading database ... 72732 files and directories currently installed.)^M
    Preparing to unpack .../curl_7.68.0-1ubuntu2.7_amd64.deb ...^M
    Unpacking curl (7.68.0-1ubuntu2.7) over (7.68.0-1ubuntu2.5) ...^M
    Preparing to unpack .../libcurl4_7.68.0-1ubuntu2.7_amd64.deb ...^M
    Unpacking libcurl4:amd64 (7.68.0-1ubuntu2.7) over (7.68.0-1ubuntu2.5) ...^M
    Preparing to unpack .../software-properties-common_0.99.9.8_all.deb ...^M
    Unpacking software-properties-common (0.99.9.8) over (0.98.9.5) ...^M
    Preparing to unpack .../python3-software-properties_0.99.9.8_all.deb ...^M
    Unpacking python3-software-properties (0.99.9.8) over (0.98.9.5) ...^M
    Setting up python3-software-properties (0.99.9.8) ...^M
    Setting up libcurl4:amd64 (7.68.0-1ubuntu2.7) ...^M
    Setting up curl (7.68.0-1ubuntu2.7) ...^M
    Setting up software-properties-common (0.99.9.8) ...^M
    Processing triggers for libc-bin (2.31-0ubuntu9.2) ...^M
    Processing triggers for man-db (2.9.1-1) ...^M
    Processing triggers for dbus (1.12.16-2ubuntu2.1) ...^M
    
    "/var/log/cloudron-setup.log" 2477L, 160528C                
    

    Anyone help me with this please ..................i have tried 8 times : reinstall fresh Ubuntu 20 , run the

    wget https://cloudron.io/cloudron-setup
    chmod +x ./cloudron-setup
    ./cloudron-setup
    

    again and again . same error everytime .

    Thank you so much .

    1 Reply Last reply
    0
    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      Hi, I've already responded to your inquiry via support, but for visibility, lets continue here also.

      Which server provider are you using and is the issue reproducible on fresh instances? Further as it seems the script just exits without an obvious error, do you have enough disk space? Do you see any crash in journalctl --system around that time?

      1 Reply Last reply
      0
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #3

        Just to update here, the servers were from https://www.layerstack.com/ and apparently Ubuntu 18.04 works as expected, however we have to see why 20 does not work. This sometimes happens, since the Ubuntu images between providers vary. Just posting this here for others hitting the issue in the meantime.

        scookeS 1 Reply Last reply
        1
        • T Offline
          T Offline
          tomicaters
          wrote on last edited by
          #4

          ya next time i will try the Ubuntu 20 again .thanks for your help .

          1 Reply Last reply
          0
          • T Offline
            T Offline
            tomicaters
            wrote on last edited by
            #5

            Solved .
            if you run the scripts on the Ubuntu 20 and it just exits without an obvious error, skip the 20 version , try to install ubuntu 18 then it will be fine .

            have no idea what the issue is but finaly i made it work already so let's end this 🙂

            thanks for the help @nebulon

            A 1 Reply Last reply
            0
            • T tomicaters

              Solved .
              if you run the scripts on the Ubuntu 20 and it just exits without an obvious error, skip the 20 version , try to install ubuntu 18 then it will be fine .

              have no idea what the issue is but finaly i made it work already so let's end this 🙂

              thanks for the help @nebulon

              A Offline
              A Offline
              ApplegateR
              wrote on last edited by
              #6

              @tomicaters
              I had same problem on 20.04 on fresh installation, I will try use 18.04.6 LTS.
              My output on 20.04 look like

              docker pull "${image%@sha256:*}" # this will tag the image for readability
              done
              docker.io/cloudron/base@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea: Pulling from cloudron/base
              7b1a6ab2e44d: Pulling fs layer
              d31a421b39ea: Pulling fs layer
              c76a020f512e: Pulling fs layer
              9b5e5618526c: Pulling fs layer
              ed7c6b8f03d8: Pulling fs layer
              c8c17ce1ab75: Pulling fs layer
              efee782790c4: Pulling fs layer
              808ed6fa660f: Pulling fs layer
              1fa83f475aee: Pulling fs layer
              18d03f295db8: Pulling fs layer
              9cab82ff68f4: Pulling fs layer
              4bcaeaf4f2f6: Pulling fs layer
              5b9cc15aeb11: Pulling fs layer
              808ed6fa660f: Waiting
              1fa83f475aee: Waiting
              18d03f295db8: Waiting
              9cab82ff68f4: Waiting
              4bcaeaf4f2f6: Waiting
              5b9cc15aeb11: Waiting
              ed7c6b8f03d8: Waiting
              c8c17ce1ab75: Waiting
              9b5e5618526c: Waiting
              efee782790c4: Waiting
              error pulling image configuration: Get "https://production.cloudflare.docker.com/registry-v2/docker/registry/v2/blobs/sha256/0f/0fe0cc664045ebd9834ecf64a6ef6705b665bf1a0a397a5ece3b26c916599832/data?verify=1648155293-%2ByCItwKptUJsNdDtvJLraK2AJM4%3D": dial tcp: lookup production.cloudflare.docker.com: no such host

              girishG A 2 Replies Last reply
              0
              • A ApplegateR

                @tomicaters
                I had same problem on 20.04 on fresh installation, I will try use 18.04.6 LTS.
                My output on 20.04 look like

                docker pull "${image%@sha256:*}" # this will tag the image for readability
                done
                docker.io/cloudron/base@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea: Pulling from cloudron/base
                7b1a6ab2e44d: Pulling fs layer
                d31a421b39ea: Pulling fs layer
                c76a020f512e: Pulling fs layer
                9b5e5618526c: Pulling fs layer
                ed7c6b8f03d8: Pulling fs layer
                c8c17ce1ab75: Pulling fs layer
                efee782790c4: Pulling fs layer
                808ed6fa660f: Pulling fs layer
                1fa83f475aee: Pulling fs layer
                18d03f295db8: Pulling fs layer
                9cab82ff68f4: Pulling fs layer
                4bcaeaf4f2f6: Pulling fs layer
                5b9cc15aeb11: Pulling fs layer
                808ed6fa660f: Waiting
                1fa83f475aee: Waiting
                18d03f295db8: Waiting
                9cab82ff68f4: Waiting
                4bcaeaf4f2f6: Waiting
                5b9cc15aeb11: Waiting
                ed7c6b8f03d8: Waiting
                c8c17ce1ab75: Waiting
                9b5e5618526c: Waiting
                efee782790c4: Waiting
                error pulling image configuration: Get "https://production.cloudflare.docker.com/registry-v2/docker/registry/v2/blobs/sha256/0f/0fe0cc664045ebd9834ecf64a6ef6705b665bf1a0a397a5ece3b26c916599832/data?verify=1648155293-%2ByCItwKptUJsNdDtvJLraK2AJM4%3D": dial tcp: lookup production.cloudflare.docker.com: no such host

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                @ApplegateR Can you see what host production.cloudflare.docker.com says ? If that works, also try curl https://production.cloudflare.docker.com (it should say invalid URL signature but that's OK, atleast outbound https works).

                (Same issue as https://forum.cloudron.io/topic/6561/that-install-script-fails-74-times-out-of-75 also)

                A 1 Reply Last reply
                0
                • girishG girish referenced this topic on
                • girishG girish has marked this topic as unsolved on
                • girishG girish

                  @ApplegateR Can you see what host production.cloudflare.docker.com says ? If that works, also try curl https://production.cloudflare.docker.com (it should say invalid URL signature but that's OK, atleast outbound https works).

                  (Same issue as https://forum.cloudron.io/topic/6561/that-install-script-fails-74-times-out-of-75 also)

                  A Offline
                  A Offline
                  ApplegateR
                  wrote on last edited by
                  #8

                  @girish

                  https://paste.cloudron.io/uhisalazel.http

                  here is my output..

                  girishG 1 Reply Last reply
                  0
                  • A ApplegateR

                    @girish

                    https://paste.cloudron.io/uhisalazel.http

                    here is my output..

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #9

                    @ApplegateR Looks like DNS is working alright. Is this the only time you have tried to install or do you get this error repeatedly? If it's just the first time, I wonder if it is a sporadic DNS issue. Are you able to start over with a fresh Ubuntu 20.04 again ?

                    A 1 Reply Last reply
                    0
                    • girishG girish

                      @ApplegateR Looks like DNS is working alright. Is this the only time you have tried to install or do you get this error repeatedly? If it's just the first time, I wonder if it is a sporadic DNS issue. Are you able to start over with a fresh Ubuntu 20.04 again ?

                      A Offline
                      A Offline
                      ApplegateR
                      wrote on last edited by
                      #10

                      @girish
                      Thank you for your help to install my Server, it work so fabulous. This is what I really need for my business. Thank you so much!

                      1 Reply Last reply
                      1
                      • nebulonN nebulon

                        Just to update here, the servers were from https://www.layerstack.com/ and apparently Ubuntu 18.04 works as expected, however we have to see why 20 does not work. This sometimes happens, since the Ubuntu images between providers vary. Just posting this here for others hitting the issue in the meantime.

                        scookeS Offline
                        scookeS Offline
                        scooke
                        wrote on last edited by
                        #11

                        @nebulon Should https://www.cloudron.io/get.html STILL read Create a fresh Ubuntu Focal 20.04 x64 server and run these commands then, or is the issue the setup at layerstack.com? Should the Cloudron page suggest Ubuntu 18 instead, or is this really only happening at layerstack and its Ubuntu 20??

                        A life lived in fear is a life half-lived

                        1 Reply Last reply
                        0
                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by girish
                          #12

                          In @ApplegateR 's case this was a proxmox installation. Looks like there is some sort of race with docker+dns, I am investigating now to see if I can reproduce this with layerstack.

                          edit: it seems layerstack only has yearly billing and in monthly billing only the higher cost servers. so, we have to wait until someone else reports this issue.

                          1 Reply Last reply
                          0
                          • A ApplegateR

                            @tomicaters
                            I had same problem on 20.04 on fresh installation, I will try use 18.04.6 LTS.
                            My output on 20.04 look like

                            docker pull "${image%@sha256:*}" # this will tag the image for readability
                            done
                            docker.io/cloudron/base@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea: Pulling from cloudron/base
                            7b1a6ab2e44d: Pulling fs layer
                            d31a421b39ea: Pulling fs layer
                            c76a020f512e: Pulling fs layer
                            9b5e5618526c: Pulling fs layer
                            ed7c6b8f03d8: Pulling fs layer
                            c8c17ce1ab75: Pulling fs layer
                            efee782790c4: Pulling fs layer
                            808ed6fa660f: Pulling fs layer
                            1fa83f475aee: Pulling fs layer
                            18d03f295db8: Pulling fs layer
                            9cab82ff68f4: Pulling fs layer
                            4bcaeaf4f2f6: Pulling fs layer
                            5b9cc15aeb11: Pulling fs layer
                            808ed6fa660f: Waiting
                            1fa83f475aee: Waiting
                            18d03f295db8: Waiting
                            9cab82ff68f4: Waiting
                            4bcaeaf4f2f6: Waiting
                            5b9cc15aeb11: Waiting
                            ed7c6b8f03d8: Waiting
                            c8c17ce1ab75: Waiting
                            9b5e5618526c: Waiting
                            efee782790c4: Waiting
                            error pulling image configuration: Get "https://production.cloudflare.docker.com/registry-v2/docker/registry/v2/blobs/sha256/0f/0fe0cc664045ebd9834ecf64a6ef6705b665bf1a0a397a5ece3b26c916599832/data?verify=1648155293-%2ByCItwKptUJsNdDtvJLraK2AJM4%3D": dial tcp: lookup production.cloudflare.docker.com: no such host

                            A Offline
                            A Offline
                            ApplegateR
                            wrote on last edited by
                            #13
                            This post is deleted!
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                            • girishG Offline
                              girishG Offline
                              girish
                              Staff
                              wrote on last edited by
                              #14

                              I have put a fix in https://git.cloudron.io/cloudron/box/-/commits/bfb233eca19df07a82e3b524812d8270371ed738 which should hopefully fix this.

                              1 Reply Last reply
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                              • girishG girish has marked this topic as solved on
                              • girishG girish referenced this topic on
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