Error : Inactive - Error getting IP

[mattcazz]

Hi.
I expect its a simple issue, but I am lost. I was having issues getting smtp to wotk after having imported a website from another host using wp import plugin. I tried wp smtp mail plugin and another wp mail plugin. I could not get the smtp to work (I checked the values using the grep MAIL comand). I uninstalled the 2 smtp plugins and the application has stopped working and would not restart, kept hanging and I then started getting this error: Error : Inactive - Error getting IP of redis-801e8fb0-d123-4700-9bda-fba778e5b95d service . I have tried restroing from a backup and while in theory the backup has installed I am still get the redis error.

If I visit the site its unavailable as has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.
Anyway to fix this? Any help appreaciated.
Matt

[mattcazz]

Update. OK so the errors were related to a failed import of a backup. I rebooted server and then reimported and all back to normal. Will hopefully fix smtp issue. Can someone tell me how to restore the default cloudron smtp mail settings to wordpress. Thanks

[girish]

@mattcazz Just restarting the app will put back the smtp credentials.

[mattcazz]

@girish Thanks for the reply. I have tried restarting app and its not resetting the settings. I still have the WP Mail SMTP plugin installed, maybe this is stopping it from resetting? Should I uninstall the SMTP plugins?

[girish]

@mattcazz yes, uninstall that plugin and install https://wordpress.org/plugins/smtp-mailer/ . Then, if you restart, it should pre-populate.

(in theory, there is code to pre-populate the older mail plugin too, but I am not sure why it's not working)

[mattcazz]

@girish Thanks very much, worked! Thanks for the quick replies!