Email SMTP failed with : mail from xxx to yyy was deferred because of "Tried all MXs"

[dtrckd]

Hello there,
In the email status of the cloudron email menu, the smtp status failed for "Outbound SMTP" with the following error:

Connect to smtp.gmail.com timed out. Check if port 25 (outbound) is blocked

The port is open in my machine. Further, the email logs give those message :

n 17 05:29:44 [INFO] [A752ADA6-766A-40AB-88E4-E532DEC54767.1.1] [outbound] Attempting to deliver to: 108.177.97.26:25 (0) (8)
Jan 17 05:29:44 [INFO] [-] [core] [outbound] [outbound::25:108.177.97.26:undefined:50] dispense() clients=1 available=0
Jan 17 05:30:14 [NOTICE] [-] [core] [outbound] Failed to get pool entry: Outbound connection timed out to 108.177.97.26:25
Jan 17 05:30:14 [INFO] [A752ADA6-766A-40AB-88E4-E532DEC54767.1.1] [outbound] Looking up A records for: alt4.gmail-smtp-in.l.google.com
Jan 17 05:30:14 [INFO] [-] [core] [outbound] [outbound::25:108.177.97.26:undefined:50] dispense() clients=0 available=0
Jan 17 05:30:14 [INFO] [A752ADA6-766A-40AB-88E4-E532DEC54767.1.1] [outbound] Attempting to deliver to: 173.194.202.26:25 (0) (8)
Jan 17 05:30:14 [INFO] [-] [core] [outbound] [outbound::25:173.194.202.26:undefined:50] dispense() clients=1 available=0
Jan 17 05:30:44 [NOTICE] [-] [core] [outbound] Failed to get pool entry: Outbound connection timed out to 173.194.202.26:25
Jan 17 05:30:44 [INFO] [-] [cloudron] EVENT (A752ADA6-766A-40AB-88E4-E532DEC54767.1.1): Mail from <no-reply@mysite> to <me@mail.com> was deferred because of "Tried all MXs". Will retry in 4096 seconds

I've also follow the guide to setup the DNS record...
Beyond that everithing is working, app are running...

Any idea of what I can try to get the outbound mail working ?

Thanks,
d

[girish]

@dtrckd This is most likely because your cloud provider is blocking outbound SMTP port at the server. You can test this quickly using telnet on the server:

$ telnet smtp.gmail.com 25

If your server provide is not blocking it, you will get:

root@my:~# telnet smtp.gmail.com 25
Trying 74.125.197.108...
Connected to smtp.gmail.com.
Escape character is '^]'.
220 smtp.gmail.com ESMTP a28sm30206339pfh.119 - gsmtp

(you can exit above by pressing ctrl+] and then type 'quit')

If your server provider is blocking it, you will get something like below, it will just sit there saying 'trying' (I did this from my home since all residentials addresses have outbound port 25 blocked usually):

~$ telnet smtp.gmail.com 25
Trying 74.125.20.109...

[girish]

Forgot to mention, the solution is to contact your server provider as a first step and ask them if they can unblock it. From my experience:

1. New accounts on Digital Ocean always start out blocked but you can convince them you don't intend to spam and they will unblock you
2. Google Compute won't unblock
3. AWS has a "throttle"/limit on the number of emails you send per day and per hour.

The workaround if your provider does not unblock it is to add a mail relay - https://cloudron.io/documentation/email/#relay-outbound-mails (i.e just sending mails using an external service)

[dtrckd]

Hi @girish ,
I see, it seems to be that indeed. The server runs on Upcloud actually.
I will try one of the solution you propose.

Many thanks for your help,
d