Can't connect to my main cloudron webpage

[aestela]

I just purchased a yearly premium license everything was going well when I only has two apps now my server is offline with only about 6 apps and I can't get it back online. Any help would greatly be appreciated.

[girish]

@aestela Can you give us more information ?

• Are you able to SSH into the server?
• When you say it's not online, is it that you are unable to reach via browser? If so, what does the browser say? A screenshot or the message will help.

[aestela]

I am able to ssh using Putty. Yes I mean I can't connect through the web browser my.axiomtechnologies.io

[luckow]

without having a valid DNS record, you can try until the end of the world

host my.axiomtechnolgies.io 
Host my.axiomtechnolgies.io not found: 3(NXDOMAIN)

[girish]

@aestela Looks like that domain is not valid anymore. Maybe it expired?

edit: @luckow got to it first.

[aestela]

@luckow This is weird because I was using the service added up to 6 cloudron apps using the web portal login. I don't know what changed now that I am not able to connect again. If you can recommend it would be greatly appreciated. What DNS record do you suggest I add?

[girish]

@aestela the domain is for sale even. Can you check if the domain has not expired?

[aestela]

I guess Hetzner screwed me up everything was working fine yesterday under them. The support even emailed me that my domain is hosted by them and everything is fine.

[aestela]

@girish I get a completely different result how did you see that? https://whois.domaintools.com/axiomtechnologies.io

[girish]

@aestela said in Can't connect to my main cloudron webpage:

I am able to ssh using Putty. Yes I mean I can't connect through the web browser my.axiomtechnolgies.io

Ah, there is a typo here. I guess you meant my.axiomtechnologies.io (missing o).

[girish]

@aestela Indeed that domain is all and well. We were working of an incorrect domain

Can you SSH into the server and check systemctl status box and systemctl status nginx ? It looks like nginx is not running.

I also replied from support. If you give us SSH access, we can look into this as well.

[aestela]

Yes, that's the correct domain my.axiomtechnologies.io. Any idea why it doesn't load the webpage you can check all the DNS records they look good to me I don't get any errors other than http://axiomtechnologies.io not loading. https://mxtoolbox.com/emailhealth/axiomtechnologies.io/

[aestela]

@girish May 24 08:41:53 Axiom-Techs-Svr sudo[30605]: p

systemctl status nginx result:
root@Axiom-Techs-Svr:~# systemctl status nginx
● nginx.service - A high performance web server and a reverse proxy server
Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset:>
Drop-In: /etc/systemd/system/nginx.service.d
└─cloudron.conf
Active: active (running) since Wed 2023-05-24 07:33:29 UTC; 1h 47min ago
Docs: man:nginx(8)
Main PID: 5888 (nginx)
Tasks: 9 (limit: 18648)
Memory: 26.5M
CGroup: /system.slice/nginx.service
├─ 5888 nginx: master process /usr/sbin/nginx -g daemon on; master>
├─30609 nginx: worker process
├─30610 nginx: worker process
├─30611 nginx: worker process
├─30612 nginx: worker process
├─30613 nginx: worker process
├─30614 nginx: worker process
├─30615 nginx: worker process
└─30616 nginx: worker process

May 24 07:32:13 Axiom-Techs-Svr nginx[776]: nginx: [warn] "ssl_stapling" ignore>
May 24 07:32:23 Axiom-Techs-Svr nginx[776]: nginx: [warn] "ssl_stapling" ignore>
May 24 07:32:33 Axiom-Techs-Svr nginx[776]: nginx: [warn] "ssl_stapling" ignore>
lines 1-23

[girish]

@aestela OK, interesting. nginx is running. Is there a firewall by any chance in front of this server?

[aestela]

@girish It's a fresh Hetzner cloud server with virtually no firewall rules. Only has inbound rules no outbound. By the way is there any way to improve my reputation it keeps making me wait 360 seconds?

[girish]

@aestela You must also add port 80 and port 443 to the inbound permitted ports list (along with port 22). These 2 ports are HTTP and HTTPS respectively.

(Was this something new ? How was it working before without allowing these ports?)

[girish]

A more complete list is here - https://docs.cloudron.io/security/#inbound-ports (depending on what features you use).

[girish]

@aestela said in Can't connect to my main cloudron webpage:

By the way is there any way to improve my reputation it keeps making me wait 360 seconds?

I gave you some upvotes, should be ok now, I think.

[aestela]

root@Axiom-Techs-Svr:~# cloudron-support --enable-ssh
Enabling ssh access for the Cloudron support team...Done
It looks like ssh is enabled if you want to check the server. It was working before without the inbound rules 80 and 443. I just added the inbound rules

[girish]

@aestela It works now already after you added the inbound rules. Maybe something changed in Hetzner side?