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  3. Can't connect to my main cloudron webpage

Can't connect to my main cloudron webpage

Scheduled Pinned Locked Moved Solved Support
troubleshootingunresponsivehetznerfirewall
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  • A aestela

    @girish I get a completely different result how did you see that? https://whois.domaintools.com/axiomtechnologies.io c594c4e0-9095-4288-bec6-d9ec96414d08-image.png

    girishG Offline
    girishG Offline
    girish
    Staff
    wrote on last edited by
    #11

    @aestela Indeed that domain is all and well. We were working of an incorrect domain πŸ™‚

    Can you SSH into the server and check systemctl status box and systemctl status nginx ? It looks like nginx is not running.

    I also replied from support. If you give us SSH access, we can look into this as well.

    A 1 Reply Last reply
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    • A Offline
      A Offline
      aestela
      wrote on last edited by
      #12

      Yes, that's the correct domain my.axiomtechnologies.io. Any idea why it doesn't load the webpage you can check all the DNS records they look good to me I don't get any errors other than http://axiomtechnologies.io not loading. https://mxtoolbox.com/emailhealth/axiomtechnologies.io/

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      • girishG girish

        @aestela Indeed that domain is all and well. We were working of an incorrect domain πŸ™‚

        Can you SSH into the server and check systemctl status box and systemctl status nginx ? It looks like nginx is not running.

        I also replied from support. If you give us SSH access, we can look into this as well.

        A Offline
        A Offline
        aestela
        wrote on last edited by
        #13

        @girish May 24 08:41:53 Axiom-Techs-Svr sudo[30605]: p

        systemctl status nginx result:
        root@Axiom-Techs-Svr:~# systemctl status nginx
        ● nginx.service - A high performance web server and a reverse proxy server
        Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset:>
        Drop-In: /etc/systemd/system/nginx.service.d
        └─cloudron.conf
        Active: active (running) since Wed 2023-05-24 07:33:29 UTC; 1h 47min ago
        Docs: man:nginx(8)
        Main PID: 5888 (nginx)
        Tasks: 9 (limit: 18648)
        Memory: 26.5M
        CGroup: /system.slice/nginx.service
        β”œβ”€ 5888 nginx: master process /usr/sbin/nginx -g daemon on; master>
        β”œβ”€30609 nginx: worker process
        β”œβ”€30610 nginx: worker process
        β”œβ”€30611 nginx: worker process
        β”œβ”€30612 nginx: worker process
        β”œβ”€30613 nginx: worker process
        β”œβ”€30614 nginx: worker process
        β”œβ”€30615 nginx: worker process
        └─30616 nginx: worker process

        May 24 07:32:13 Axiom-Techs-Svr nginx[776]: nginx: [warn] "ssl_stapling" ignore>
        May 24 07:32:23 Axiom-Techs-Svr nginx[776]: nginx: [warn] "ssl_stapling" ignore>
        May 24 07:32:33 Axiom-Techs-Svr nginx[776]: nginx: [warn] "ssl_stapling" ignore>
        lines 1-23

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #14

          @aestela OK, interesting. nginx is running. Is there a firewall by any chance in front of this server?

          A 1 Reply Last reply
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          • girishG girish

            @aestela OK, interesting. nginx is running. Is there a firewall by any chance in front of this server?

            A Offline
            A Offline
            aestela
            wrote on last edited by
            #15

            @girish It's a fresh Hetzner cloud server with virtually no firewall rules. Only has inbound rules no outbound. By the way is there any way to improve my reputation it keeps making me wait 360 seconds?
            image.png

            girishG 1 Reply Last reply
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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #16

              @aestela You must also add port 80 and port 443 to the inbound permitted ports list (along with port 22). These 2 ports are HTTP and HTTPS respectively.

              (Was this something new ? How was it working before without allowing these ports?)

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #17

                A more complete list is here - https://docs.cloudron.io/security/#inbound-ports (depending on what features you use).

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                • A aestela

                  @girish It's a fresh Hetzner cloud server with virtually no firewall rules. Only has inbound rules no outbound. By the way is there any way to improve my reputation it keeps making me wait 360 seconds?
                  image.png

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #18

                  @aestela said in Can't connect to my main cloudron webpage:

                  By the way is there any way to improve my reputation it keeps making me wait 360 seconds?

                  I gave you some upvotes, should be ok now, I think.

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                  • A Offline
                    A Offline
                    aestela
                    wrote on last edited by
                    #19

                    root@Axiom-Techs-Svr:~# cloudron-support --enable-ssh
                    Enabling ssh access for the Cloudron support team...Done
                    It looks like ssh is enabled if you want to check the server. It was working before without the inbound rules 80 and 443. I just added the inbound rules

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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #20

                      @aestela It works now already after you added the inbound rules. Maybe something changed in Hetzner side?

                      image.png

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                      • A Offline
                        A Offline
                        aestela
                        wrote on last edited by
                        #21

                        Yes I think so can confirm it works thank you.
                        image.png

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