Error: The file size exceeds the limitation set for your server.

[julianguttzeit]

Hi Cloudron Community,

in general I am super happy with the OnlyOffice integration in Cloudron! It works very well and performant.
However, I have a small problem. When I transfer data over my Seafile instance which is larger than 100 MB, my Onlyoffice instance goes on strike.

The file size exceeds the limitation set for your server.
For more information, contact your Document Server administrator.

My Nginx configuration allows unlimited data through. As configured correctly by Cloudron.

Also, I tried the following settings in "production-linux.json".

"services": {
    "CoAuthoring": {
      "server": {
        "limits_tempfile_upload": 1073741824,
        "limits_image_size": 1073741824,
        "client_max_body_size": 1073741824,
        "maxfilesize": 1073741824,
(...)

"FileConverter": {
    "converter": {
      "maxDownloadBytes": 1073741824,
      "inputLimits": [
        {
          "type": { "docx;dotx;docm;dotm",
          "zip": {
            "uncompressed": "1000MB",
            "template": "*.xml"
          }
        },
        {
          "type": { "xlsx;xltx;xlsm;xltm",
          "zip": {
            "uncompressed": "1000MB",
            "template": "*.xml"
          }
        },
        {
          "type": "pptx;ppsx;potx;pptm;ppsm;potm",
          "zip": {
            "uncompressed": "1000MB",
            "template": "*.xml"
          }
        }
      ],

(...)

Does anyone have any ideas on how I can get to the bottom of this problem? Logs I can examine or even a direct solution to the problem?

Thanks a lot!

[nebulon]

Is that document you are referring to by any chance public so we can use this to reproduce the issue?

[girish]

Looks like adjusting inputLimits is what is suggested in https://forum.onlyoffice.com/t/the-file-size-exceeds-the-limitation-set-for-your-server/4888 as well. https://github.com/ONLYOFFICE/DocumentServer/issues/1674 and https://github.com/ONLYOFFICE/DocumentServer/issues/685 also suggests similar.

Just to double check, did you restart the app after making changes ?