Uninstalled apps stuck in the System Info page

benborges

@girish Oh I already tried that, but it keeps spinning for like hours without even finishing
and if I restart and press it manually, it start spinning but then same issue.

girish

@benborges mmm , can you check the logs ? /home/yellowtent/platformdata/logs/tasks/<taskid>.log . You can get the taskid itself from the box.log . It's probably getting stuck at something.

benborges

Oh I finally found something

Jun 30 10:41:51 box:apphealthmonitor app health: 43 running / 12 stopped / 0 unresponsive
Jun 30 10:42:01 box:apphealthmonitor app health: 43 running / 12 stopped / 0 unresponsive
Jun 30 10:42:07 box:cloudron Getting logs for box
GET /well-known-handler/matrix/server 404 Not Found No custom well-known config 1.852 ms - 71
GET /well-known-handler/matrix/server 404 Not Found No custom well-known config 2.104 ms - 71
GET /well-known-handler/matrix/server 404 Not Found No custom well-known config 2.109 ms - 71
GET /well-known-handler/matrix/server 404 Not Found No custom well-known config 2.667 ms - 71
Jun 30 10:42:11 box:apphealthmonitor app health: 43 running / 12 stopped / 0 unresponsive
Jun 30 10:42:21 box:apphealthmonitor app health: 43 running / 12 stopped / 0 unresponsive
[ServiceUnavailableError]: Response timeout
at IncomingMessage.<anonymous> (/home/yellowtent/box/node_modules/connect-timeout/index.js:84:8)
at IncomingMessage.emit (node:events:513:28)
at Timeout._onTimeout (/home/yellowtent/box/node_modules/connect-timeout/index.js:49:11)
at listOnTimeout (node:internal/timers:559:17)
at processTimers (node:internal/timers:502:7) {
code: 'ETIMEDOUT',
timeout: 20000
GET /api/v1/cloudron/graphs?fromMinutes=360 500 Internal Server Error Response timeout 20023.193 ms - 72

nebulon

It appears the call to the graphite service is timing out. Can ou check if graphite is up and running and has enough memory?

benborges

Appears to be running normally :

Jun 30 10:42:44 [pid: 22|app: 0|req: 1942/5433] 172.18.0.1 () {24 vars in 713 bytes} [Fri Jun 30 08:42:43 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.counter-blockio-read%2C%20%225min%22%2C%20%22sum%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 75 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 22|app: 0|req: 1943/5434] 172.18.0.1 () {24 vars in 715 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.counter-blockio-write%2C%20%225min%22%2C%20%22sum%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 12 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 22|app: 0|req: 1944/5435] 172.18.0.1 () {24 vars in 713 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.counter-network-read%2C%20%225min%22%2C%20%22sum%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 7 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 22|app: 0|req: 1945/5436] 172.18.0.1 () {24 vars in 715 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.counter-network-write%2C%20%225min%22%2C%20%22sum%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 6 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 22|app: 0|req: 1946/5437] 172.18.0.1 () {24 vars in 713 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.gauge-blockio-read%2C%20%22360min%22%2C%20%22max%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 84 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 22|app: 0|req: 1947/5439] 172.18.0.1 () {24 vars in 713 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.gauge-network-read%2C%20%22360min%22%2C%20%22max%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 12 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 23|app: 0|req: 3492/5438] 172.18.0.1 () {24 vars in 715 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.gauge-blockio-write%2C%20%22360min%22%2C%20%22max%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 79 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)
Jun 30 10:42:44 [pid: 23|app: 0|req: 3493/5440] 172.18.0.1 () {24 vars in 715 bytes} [Fri Jun 30 08:42:44 2023] GET /graphite-web/render?target=summarize%28collectd.localhost.docker-stats-redis%3Ae7f262fe-a367-4cba-9d82-a45b111f8cb7.gauge-network-write%2C%20%22360min%22%2C%20%22max%22%29&format=json&from=-360min&until=now&noNullPoints=false => generated 2 bytes in 7 msecs (HTTP/1.1 200) 4 headers in 137 bytes (1 switches on core 0)

nebulon

Then I guess the server is just too slow to respond timely to the request. Was this timeout error just a one-time thing or is it reproducible?

benborges

First time I see it, what can I try to reproduce it ?

VPS 10 vCPU Cores
RAM

60 GB RAM
Storage
1.6 TB SSD

It's not using more than 20GB of memory at all time and CPU is around 30% with spikes when a bunch of python jobs run
it's doing a lot of disk operation though (downloading and moving video files)

benborges

oh but I see now that the last time the grapĥ was properly updated for the disk usage is : Last updated: 06/08/2023

nebulon

ah good, so it was just a temporary thing, maybe at a time when the server was under heavy load. Is that issue then resolved?

benborges

no it's not, the disk graph is not being updated since 06/08/2023 and it keeps spinning
I'm wondering if there isn't a manual way to clean/reset this graph

nebulon

If you click the refresh button there, it spins off a task in the background collecting stats, this also happens via cron. So the issue then is that this task never succeeds.

Open up the server logs from the topright of the system info page, then click the refresh button, then in the logs you will see some info about that task with a path to its log file. Then check that log file to get more info.

benborges

the thing is the only way I can have that spin button to be available (clickable) is to reboot the server
it's still spinning since the last time I rebooted, but I can't reboot right now, server is busy moving files

nebulon

Then we can just wait until that is finished or the task times out eventually. I don't think the graph display is that urgent. Anyways you can SSH into the server and check the disk there.

benborges

I have SSHed into it and found the task that seem to be associated with this and found this :

➜  tasks grc tail -f 5728.log

2023-06-30T03:48:53.238Z box:tasks update 5728: {"percent":29.571428571428573,"message":"Checking contents of /dev/sda2"}
2023-06-30T03:48:53.239Z box:shell system spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/hdparm.sh //u283231.your-storagebox.de/backup
2023-06-30T03:48:53.258Z box:shell system (stderr): //u283231.your-storagebox.de/backup: No such file or directory

2023-06-30T03:48:53.259Z box:shell system code: 2, signal: null
2023-06-30T03:48:53.260Z box:tasks update 5728: {"message":"hdparm error: system exited with code 2 signal null"}
2023-06-30T03:48:53.261Z box:tasks update 5728: {"percent":43.85714285714286,"message":"Checking contents of //username.your-storagebox.de/backup"}
2023-06-30T03:48:53.262Z box:tasks update 5728: {"message":"Checking du of {\"type\":\"volume\",\"id\":\"8190a2686d454328b1ef83461c30de1a\",\"path\":\"/mnt/volumes/8190a2686d454328b1ef83461c30de1a\"}"}
2023-06-30T03:48:53.263Z box:shell system spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/du.sh /mnt/volumes/8190a2686d454328b1ef83461c30de1a

this is the storage box of my hetzner backup, and the backup folder does exist there, would that be the issue ?

girish

@benborges in theory, the code should move on despite the failure to get the du of one app. Does that task complete? or are these the last lines you posted?

benborges

@girish those are the last lines, it never completes apparently
by the way, this is the du of one remote storage volume, not an app itself

girish

@benborges ah, looks like du -DsB1 /mnt/volumes/8190a2686d454328b1ef83461c30de1a just hangs. Can you check what happens when you run it? I guess it's got a lot of data is it?

benborges

hangs also here, it has a few GB of backup and also some 40 or 50 GB of music files
1.3 TB of data for 5 TB available

DUF works fine, like instantly, but not DU

It's a CIFS mount, maybe I should unmount it, remount it as SSHFS and see if goes better, hmm

benborges

OK I managed to find the culprit, apparently some of my external volumes storage mounts were mounted with an incorrect path, the weird thing is that they are mounted and I can browse the volume with the file manager but when cloudron run's a du on all the disks and remote storage, it fails when it arrives to these badly mounted storage volumes and stays there for ever.

SO, I'm going to have to remove them from their attached app, remove them from the volume section,
remount them properly and re-attach them to each app, it's gonna be a bit of work, but I want this to work without flaws like this

girish

@benborges said in Uninstalled apps stuck in the System Info page:

I can browse the volume with the file manager but when cloudron run's a du on all the disks and remote storage, it fails when it arrives to these badly mounted storage volumes and stays there for ever.

Not sure how common this is, but I will put a timeout in our code and mark such volumes as "size cannot be determined"

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Uninstalled apps stuck in the System Info page