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  3. Reset my cloudron.io password

Reset my cloudron.io password

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  • L Offline
    L Offline
    laurent
    wrote on last edited by
    #1

    I've made a huge mistake : I've reformatted my Cloudron install by error !

    More, I forgot my cloudron.io password. And I cannot have it reset since my mail server was managed by my Cloudron install 😞

    I'm trying to resinstall Cloudron. But maybe, I'll need to sign in cloudron.io ? As said before, I don't have my password anymore.

    Can you help please ?
    Laurent.

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    • J Offline
      J Offline
      JLX89
      wrote on last edited by
      #2

      If you're referring to your Cloudron.io Account (Billing) you can reset your password here.

      If you're referring to your hosted Cloudron instance, you can reset your account by going to your server url, similar to this: https://my.example.com/login.html

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      • L Offline
        L Offline
        laurent
        wrote on last edited by
        #3

        Thanks. Yes I was referring to my Cloudron.io account. I cannot reset my password, since I don't have assess to my email

        J 1 Reply Last reply
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        • L laurent

          Thanks. Yes I was referring to my Cloudron.io account. I cannot reset my password, since I don't have assess to my email

          J Offline
          J Offline
          JLX89
          wrote on last edited by
          #4

          @laurent You would need to send an email to support@cloudron.io for help on that from any email address you have access to, and they'd provide further steps.

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          • L Offline
            L Offline
            laurent
            wrote on last edited by
            #5

            OK. Thank you for your advice @JLX89

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #6

              Responded in support ticket.

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