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  3. Why does matrix docker not open ports needed for turn server?

Why does matrix docker not open ports needed for turn server?

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  • danielreyes61D danielreyes61

    @jdaviescoates interesting. I wonder if it's working for others now? I feel like i've tried everything.

    jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote on last edited by
    #9

    @danielreyes61 shall we see if it's still working for me? https://matrix.to/#/@josef:uniteddiversity.coop

    I use Cloudron with Gandi & Hetzner

    danielreyes61D jdaviescoatesJ 3 Replies Last reply
    1
    • danielreyes61D danielreyes61

      @jdaviescoates interesting. I wonder if it's working for others now? I feel like i've tried everything.

      robiR Offline
      robiR Offline
      robi
      wrote on last edited by
      #10

      @danielreyes61 it does if all the network plumbing to all the parties is working. You'd have to test both tcp and udp connectivity as those are separate audio and video channels.

      It's also not always a Cloudron side issue, as clients have misconfigured routers too.

      Conscious tech

      1 Reply Last reply
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      • jdaviescoatesJ jdaviescoates

        @danielreyes61 shall we see if it's still working for me? https://matrix.to/#/@josef:uniteddiversity.coop

        danielreyes61D Offline
        danielreyes61D Offline
        danielreyes61
        wrote on last edited by
        #11

        @jdaviescoates sure, trying now!

        1 Reply Last reply
        1
        • jdaviescoatesJ jdaviescoates

          @danielreyes61 shall we see if it's still working for me? https://matrix.to/#/@josef:uniteddiversity.coop

          danielreyes61D Offline
          danielreyes61D Offline
          danielreyes61
          wrote on last edited by
          #12

          @jdaviescoates tried to join and send message, it says Messages failed to send, do i need to be federated or anything?

          jdaviescoatesJ 1 Reply Last reply
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          • nebulonN nebulon

            Since the turn server exposes a port range 50000-51000/udp it runs on the host interface directly. You should see the firewall settings with iptables -L and then for the turn server this section:

            ACCEPT     tcp  --  anywhere             anywhere             multiport dports 3478,5349
            ACCEPT     udp  --  anywhere             anywhere             multiport dports 3478,5349
            ACCEPT     udp  --  anywhere             anywhere             multiport dports 50000:51000
            
            danielreyes61D Offline
            danielreyes61D Offline
            danielreyes61
            wrote on last edited by
            #13

            @nebulon ok I see them now, thank you. It must be an issue with my host then. Oracle Cloud Free Tier.

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            • danielreyes61D danielreyes61

              @jdaviescoates tried to join and send message, it says Messages failed to send, do i need to be federated or anything?

              jdaviescoatesJ Offline
              jdaviescoatesJ Offline
              jdaviescoates
              wrote on last edited by
              #14

              @danielreyes61 said in Why does matrix docker not open ports needed for turn server?:

              @jdaviescoates tried to join and send message, it says Messages failed to send, do i need to be federated or anything?

              TBH I'm not sure, but I'm not seeing any requests to chat at my end 🤔

              I use Cloudron with Gandi & Hetzner

              danielreyes61D 1 Reply Last reply
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              • jdaviescoatesJ jdaviescoates

                @danielreyes61 said in Why does matrix docker not open ports needed for turn server?:

                @jdaviescoates tried to join and send message, it says Messages failed to send, do i need to be federated or anything?

                TBH I'm not sure, but I'm not seeing any requests to chat at my end 🤔

                danielreyes61D Offline
                danielreyes61D Offline
                danielreyes61
                wrote on last edited by
                #15

                @jdaviescoates ok no worries. thanks for trying!! I'm not too sure either. All good though. Pretty sure the issue is with my host. May try some other things locally to test to be sure. Thanks!

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                • danielreyes61D danielreyes61 has marked this topic as solved on
                • jdaviescoatesJ jdaviescoates

                  @danielreyes61 shall we see if it's still working for me? https://matrix.to/#/@josef:uniteddiversity.coop

                  jdaviescoatesJ Offline
                  jdaviescoatesJ Offline
                  jdaviescoates
                  wrote on last edited by
                  #16

                  @jdaviescoates said in Why does matrix docker not open ports needed for turn server?:

                  @danielreyes61 shall we see if it's still working for me? https://matrix.to/#/@josef:uniteddiversity.coop

                  @danielreyes61 tried but I didn't see anything at my end. Perhaps anyone else reading this could give it a try (just to reassure me it is working at my end 🙂 ) @robi ?

                  I use Cloudron with Gandi & Hetzner

                  robiR 1 Reply Last reply
                  0
                  • jdaviescoatesJ jdaviescoates

                    @jdaviescoates said in Why does matrix docker not open ports needed for turn server?:

                    @danielreyes61 shall we see if it's still working for me? https://matrix.to/#/@josef:uniteddiversity.coop

                    @danielreyes61 tried but I didn't see anything at my end. Perhaps anyone else reading this could give it a try (just to reassure me it is working at my end 🙂 ) @robi ?

                    robiR Offline
                    robiR Offline
                    robi
                    wrote on last edited by
                    #17

                    @jdaviescoates sent you a note and it went through 😉

                    No fear.

                    Conscious tech

                    jdaviescoatesJ 1 Reply Last reply
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                    • robiR robi

                      @jdaviescoates sent you a note and it went through 😉

                      No fear.

                      jdaviescoatesJ Offline
                      jdaviescoatesJ Offline
                      jdaviescoates
                      wrote on last edited by
                      #18

                      @robi thanks 🙏

                      I use Cloudron with Gandi & Hetzner

                      1 Reply Last reply
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                      • nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #19

                        @danielreyes61 maybe worth looking at the ICE handling on your browser side which potential routes it proposes. At least firefox has about:webrtc to get more info.

                        danielreyes61D 1 Reply Last reply
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                        • nebulonN nebulon

                          @danielreyes61 maybe worth looking at the ICE handling on your browser side which potential routes it proposes. At least firefox has about:webrtc to get more info.

                          danielreyes61D Offline
                          danielreyes61D Offline
                          danielreyes61
                          wrote on last edited by
                          #20

                          @nebulon what is ice handling?

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                          • nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #21

                            In this case I meant https://en.wikipedia.org/wiki/Interactive_Connectivity_Establishment

                            1 Reply Last reply
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