Persist backup app doesn't work

[jdaviescoates]

I feel for you @imc67

[imc67]

I use a Hetzner Storage box, the backup was also not present there but ... recently I switched on their StorageBox automatic snapshots for 10 extras days and there I could find the backup!

[jdaviescoates]

@imc67 said in Persist backup app doesn't work:

I could find the backup!

woohoo! thank goodness for that! redundancy for the win!

[girish]

@imc67 anything in the eventlog about the backup getting removed?

[imc67]

@girish good idea:

2-daily backup/retention this morning:

Jan 09 00:30:01box:tasks update 10167: {"message":"2024-01-01-070000-747/app_www.abcd.tld_v3.3.2: Removing /mnt/cloudronbackup/2024-01-01-070000-747/app_www.abcd.tld_v3.3.2.tar.gz"}
Jan 09 00:30:01box:backupcleaner removeBackup: removed 2024-01-01-070000-747/app_www.abcd.tld_v3.3.2

and some lines later:

Jan 09 00:30:03box:tasks update 10167: {"message":"Removing missing backup 2024-01-01-190000-766/app_www.abcd.tld_v3.3.2"}

In which log can I find the moment of applying the "persist backup"?

[girish]

@imc67 the backup ids you posted are different no? First one is 2024-01-01-070000-747 and second is 2024-01-01-190000-766 . There were (atleast) two backups on that 1 jan. Which one was persisted?

for persisted backups, the logs will say keep/discard: preserveSecs (basically, preserved for infinity).

[imc67]

@girish I added the "persist backup" on the 8th, don't remember which one of the 2 of the 1st of Jan. I do remember seeing an icon in front of the backup row which I've never seen before because this was the first time I used this functionality.

In the retention logs of the 8th and 9th I don't see preserveSecs related to this app.

I'll try to reproduce it today with a random very latest available app backup and see what happens.

[imc67]

Hi @girish, I can easily reproduce this so I guess you can too?

2 days ago I marked one app oldest backup as "persistent", after 24 hours it was still there but after checking it was part of the 'special' Box-update backup that is retained longer.

Yesterday I marked again one app oldest backup as "persistent", now after almost 24 hours the backup is gone!

[girish]

@imc67 OK, I have marked one of the backups are preserved now, let's see what's going on.

[imc67]

@girish said in Persist backup app doesn't work:

@imc67 OK, I have marked one of the backups are preserved now, let's see what's going on.

... curious

[girish]

@imc67 so far, the backup is preserved correctly.

[girish]

@imc67 one curious thing in your second screenshot is that "test" is not marked for preserving anymore. It should show that storage icon on the left. Maybe that is somehow the issue, the preserve flag is going away.

[imc67]

@girish that “test” was manually de-marked when I discovered that was part of the box update backup.
Very strange your instance is preserving like it should be. I will test again with this Cloudron en two others.

[imc67]

@girish I tested it on 3 different Cloudrons (Premium) in a Wordpress Unmanaged app, marked the oldest available app backup as persistent and within 24 hours ALL are gone!!!
The only similarity between the Cloudrons: they use a (each its own) Hetzner StorageBox with CIFS in tgz 2 times a day and 7 days retention.

[imc67]

@girish any idea? Shall I give you access to one or all?

[jdaviescoates]

@imc67 just to test I've just edited the most recent backup of a bunch of my WordPress (Developer) installs and checked the persist box... let's see what happens on my Cloudron too...

I use one big Hetzner StorageBox with CIFS in tgz for everything (just once a day)

[imc67]

@jdaviescoates said in Persist backup app doesn't work:

the most recent

Thanks!!

maybe easier to select the oldest then you don't have to wait for the retention period to pass

[girish]

@imc67 yes, please. I can't reproduce this. My backups are still persisting.

[jdaviescoates]

@imc67 said in Persist backup app doesn't work:

maybe easier to select the oldest then you don't have to wait for the retention period to pass

I'll do that now...

Edit: I went for the oldest backup of the current package version (last copy of previous packages versions persisting due to rules about that).

[imc67]

@girish said in Persist backup app doesn't work:

@imc67 yes, please. I can't reproduce this. My backups are still persisting.

just sent you an email to support@