Cloudron Offline
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Hi,
I've got "Cloudron is offline, Reconnection ...".
Here is the result
cloudron-support --troubleshoot [OK] nginx is running [OK] docker is running [OK] MySQL is running [OK] box is running [OK] unbound is running [OK] Hairpin NAT is good [OK] Domain XXX.fr is valid and has not expired -
Hi,
I've got "Cloudron is offline, Reconnection ...".
Here is the result
cloudron-support --troubleshoot [OK] nginx is running [OK] docker is running [OK] MySQL is running [OK] box is running [OK] unbound is running [OK] Hairpin NAT is good [OK] Domain XXX.fr is valid and has not expired -
@girish I've put on the first message :
* box-task-1777.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 1777 /home/yellowtent/platformdata/logs/tasks/1777.log * box-task-1778.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 1778 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 2024-01-25T10:08:37.000Z box:shell stopTask (stdout): All tasks stopped1777 & 1778 errors provide from Backup Error & Gitlab Update error
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@girish I've put on the first message :
* box-task-1777.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 1777 /home/yellowtent/platformdata/logs/tasks/1777.log * box-task-1778.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 1778 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 2024-01-25T10:08:37.000Z box:shell stopTask (stdout): All tasks stopped1777 & 1778 errors provide from Backup Error & Gitlab Update error
@Setsuneh mm, in the box logs usually one can see that it is starting up. Looks like it is not for some reason. Can you try
systemctl restart box? You should see some logs like this:2024-01-25T11:18:22.046Z box:server ========================================== 2024-01-25T11:18:22.047Z box:server Cloudron 7.6.4 2024-01-25T11:18:22.047Z box:server ========================================== 2024-01-25T11:18:22.047Z box:platform initializing platform 2024-01-25T11:18:22.099Z box:tasks stopAllTasks: stopping all tasks 2024-01-25T11:18:22.100Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all 2024-01-25T11:18:22.151Z box:shell stopTask (stdout): All tasks stopped 2024-01-25T11:18:22.170Z box:reverseproxy writeDashboardConfig: writing dashboard config for smartserver.io 2024-01-25T11:18:22.204Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx 2024-01-25T11:18:22.461Z box:platform onActivated: starting post activation services 2024-01-25T11:18:22.462Z box:platform startInfra: checking infrastructure 2024-01-25T11:18:22.463Z box:platform startInfra: infra is uptodate at version 49.5.0 2024-01-25T11:18:22.463Z box:platform onInfraReady: platform is ready. infra changed: false 2024-01-25T11:18:22.463Z box:apps schedulePendingTasks: scheduling app tasks 2024-01-25T11:18:22.491Z box:cron startJobs: starting cron jobs with hour 8 and minute 13 ... -
No i don't have theses logs, but theses ones :
2024-01-25T10:01:47.569Z box:shell startTask code: 1, signal: null 2024-01-25T10:01:47.569Z box:tasks startTask: 1775 completed with code 1 2024-01-25T10:01:47.571Z box:tasks setCompleted - 1775: {"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}} 2024-01-25T10:01:47.571Z box:tasks update 1775: {"percent":100,"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}} 2024-01-25T10:01:47.574Z box:apps scheduleTask: task 1775 of 7088a5c3-3699-42ba-bfe2-b39c28b77892 completed 2024-01-25T10:01:47.574Z box:apps Apptask crashed/stopped: Task 1775 crashed with code 1 2024-01-25T10:01:47.575Z box:locker Released : apptask 2024-01-25T10:01:47.575Z box:scheduler resumeJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892 2024-01-25T10:01:47.575Z box:tasks startTask: 1775 done. error: { message: 'Task 1775 crashed with code 1', code: 'crashed' } 2024-01-25T10:01:50.204Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive 2024-01-25T10:01:56.935Z box:updatechecker checkBoxUpdates: checking for updates 2024-01-25T10:01:57.411Z box:updatechecker checkBoxUpdates: Skipping notification of box update 7.6.4 as user was already notified 2024-01-25T10:01:57.411Z box:updatechecker checkAppUpdates: checking for updates 2024-01-25T10:02:00.251Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive 2024-01-25T10:02:02.842Z box:locker Acquired : apptask 2024-01-25T10:02:02.842Z box:scheduler suspendJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892 2024-01-25T10:02:02.842Z box:tasks startTask - starting task 1776 with options {"timeout":72000000,"nice":15,"memoryLimit":400,"logFile":"/home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log"}. logs at /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 2024-01-25T10:02:02.842Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 1776 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 15 400 2024-01-25T10:02:02.962Z box:shell startTask (stderr): Running as unit: box-task-1776.service 2024-01-25T10:02:03.142Z box:shell startTask (stderr): /home/yellowtent/box/src/apps.js:359 let schedulerConfig = app.manifest.addons?.scheduler || null; ^ SyntaxError: Unexpected token '.' at wrapSafe (internal/modules/cjs/loader.js:915:16) at Module._compile (internal/modules/cjs/loader.js:963:27) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10) at Module.load (internal/modules/cjs/loader.js:863:32) at Function.Module._load (internal/modules/cjs/loader.js:708:14) at Module.require (internal/modules/cjs/loader.js:887:19) at require (internal/modules/cjs/helpers.js:74:18) at Object.<anonymous> (/home/yellowtent/box/src/apptask.js:14:14) at Module._compile (internal/modules/cjs/loader.js:999:30) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10) 2024-01-25T10:02:03.149Z box:shell startTask (stderr): Finished with result: exit-code Main processes terminated with: code=exited/status=1 Service runtime: 179ms CPU time consumed: 179msTicket is already open but my mail is down with this problem
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No i don't have theses logs, but theses ones :
2024-01-25T10:01:47.569Z box:shell startTask code: 1, signal: null 2024-01-25T10:01:47.569Z box:tasks startTask: 1775 completed with code 1 2024-01-25T10:01:47.571Z box:tasks setCompleted - 1775: {"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}} 2024-01-25T10:01:47.571Z box:tasks update 1775: {"percent":100,"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}} 2024-01-25T10:01:47.574Z box:apps scheduleTask: task 1775 of 7088a5c3-3699-42ba-bfe2-b39c28b77892 completed 2024-01-25T10:01:47.574Z box:apps Apptask crashed/stopped: Task 1775 crashed with code 1 2024-01-25T10:01:47.575Z box:locker Released : apptask 2024-01-25T10:01:47.575Z box:scheduler resumeJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892 2024-01-25T10:01:47.575Z box:tasks startTask: 1775 done. error: { message: 'Task 1775 crashed with code 1', code: 'crashed' } 2024-01-25T10:01:50.204Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive 2024-01-25T10:01:56.935Z box:updatechecker checkBoxUpdates: checking for updates 2024-01-25T10:01:57.411Z box:updatechecker checkBoxUpdates: Skipping notification of box update 7.6.4 as user was already notified 2024-01-25T10:01:57.411Z box:updatechecker checkAppUpdates: checking for updates 2024-01-25T10:02:00.251Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive 2024-01-25T10:02:02.842Z box:locker Acquired : apptask 2024-01-25T10:02:02.842Z box:scheduler suspendJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892 2024-01-25T10:02:02.842Z box:tasks startTask - starting task 1776 with options {"timeout":72000000,"nice":15,"memoryLimit":400,"logFile":"/home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log"}. logs at /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 2024-01-25T10:02:02.842Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 1776 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 15 400 2024-01-25T10:02:02.962Z box:shell startTask (stderr): Running as unit: box-task-1776.service 2024-01-25T10:02:03.142Z box:shell startTask (stderr): /home/yellowtent/box/src/apps.js:359 let schedulerConfig = app.manifest.addons?.scheduler || null; ^ SyntaxError: Unexpected token '.' at wrapSafe (internal/modules/cjs/loader.js:915:16) at Module._compile (internal/modules/cjs/loader.js:963:27) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10) at Module.load (internal/modules/cjs/loader.js:863:32) at Function.Module._load (internal/modules/cjs/loader.js:708:14) at Module.require (internal/modules/cjs/loader.js:887:19) at require (internal/modules/cjs/helpers.js:74:18) at Object.<anonymous> (/home/yellowtent/box/src/apptask.js:14:14) at Module._compile (internal/modules/cjs/loader.js:999:30) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10) 2024-01-25T10:02:03.149Z box:shell startTask (stderr): Finished with result: exit-code Main processes terminated with: code=exited/status=1 Service runtime: 179ms CPU time consumed: 179msTicket is already open but my mail is down with this problem
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No i don't have theses logs, but theses ones :
2024-01-25T10:01:47.569Z box:shell startTask code: 1, signal: null 2024-01-25T10:01:47.569Z box:tasks startTask: 1775 completed with code 1 2024-01-25T10:01:47.571Z box:tasks setCompleted - 1775: {"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}} 2024-01-25T10:01:47.571Z box:tasks update 1775: {"percent":100,"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}} 2024-01-25T10:01:47.574Z box:apps scheduleTask: task 1775 of 7088a5c3-3699-42ba-bfe2-b39c28b77892 completed 2024-01-25T10:01:47.574Z box:apps Apptask crashed/stopped: Task 1775 crashed with code 1 2024-01-25T10:01:47.575Z box:locker Released : apptask 2024-01-25T10:01:47.575Z box:scheduler resumeJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892 2024-01-25T10:01:47.575Z box:tasks startTask: 1775 done. error: { message: 'Task 1775 crashed with code 1', code: 'crashed' } 2024-01-25T10:01:50.204Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive 2024-01-25T10:01:56.935Z box:updatechecker checkBoxUpdates: checking for updates 2024-01-25T10:01:57.411Z box:updatechecker checkBoxUpdates: Skipping notification of box update 7.6.4 as user was already notified 2024-01-25T10:01:57.411Z box:updatechecker checkAppUpdates: checking for updates 2024-01-25T10:02:00.251Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive 2024-01-25T10:02:02.842Z box:locker Acquired : apptask 2024-01-25T10:02:02.842Z box:scheduler suspendJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892 2024-01-25T10:02:02.842Z box:tasks startTask - starting task 1776 with options {"timeout":72000000,"nice":15,"memoryLimit":400,"logFile":"/home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log"}. logs at /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 2024-01-25T10:02:02.842Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 1776 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 15 400 2024-01-25T10:02:02.962Z box:shell startTask (stderr): Running as unit: box-task-1776.service 2024-01-25T10:02:03.142Z box:shell startTask (stderr): /home/yellowtent/box/src/apps.js:359 let schedulerConfig = app.manifest.addons?.scheduler || null; ^ SyntaxError: Unexpected token '.' at wrapSafe (internal/modules/cjs/loader.js:915:16) at Module._compile (internal/modules/cjs/loader.js:963:27) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10) at Module.load (internal/modules/cjs/loader.js:863:32) at Function.Module._load (internal/modules/cjs/loader.js:708:14) at Module.require (internal/modules/cjs/loader.js:887:19) at require (internal/modules/cjs/helpers.js:74:18) at Object.<anonymous> (/home/yellowtent/box/src/apptask.js:14:14) at Module._compile (internal/modules/cjs/loader.js:999:30) at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10) 2024-01-25T10:02:03.149Z box:shell startTask (stderr): Finished with result: exit-code Main processes terminated with: code=exited/status=1 Service runtime: 179ms CPU time consumed: 179msTicket is already open but my mail is down with this problem
@Setsuneh said in Cloudron Offline:
SyntaxError: Unexpected token '.'
at wrapSafe (internal/modules/cjs/loader.js:915:16)
at Module._compile (internal/modules/cjs/loader.js:963:27)
at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)aha! most likely nodejs in the server has changed. Did you install additional package/things on the server?
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@Setsuneh I have switched back node now to 18.16.0 which Cloudron requires.
(generally, this is why we don't recommend installing additional packages. they have side effects.)
I did this to bring it back up (in case it broke other things):
node_version=18.16.0 ln -sf /usr/local/node-${node_version}/bin/node /usr/bin/node ln -sf /usr/local/node-${node_version}/bin/npm /usr/bin/npm systemctl restart box -
G girish marked this topic as a question on
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G girish has marked this topic as solved on
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