Cloudron Offline

[Setsuneh]

Hi,

I've got "Cloudron is offline, Reconnection ...".

Here is the result

cloudron-support --troubleshoot
[OK]	nginx is running
[OK]	docker is running
[OK]	MySQL is running
[OK]	box is running
[OK]	unbound is running
[OK]	Hairpin NAT is good
[OK]	Domain XXX.fr is valid and has not expired

[girish]

@Setsuneh everything seems fine. Hmm. Do you see anything in /home/yellowtent/platformdata/logs/box.log ?

[Setsuneh]

@girish I've put on the first message :

* box-task-1777.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 1777 /home/yellowtent/platformdata/logs/tasks/1777.log
* box-task-1778.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 1778 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log

2024-01-25T10:08:37.000Z box:shell stopTask (stdout): All tasks stopped

1777 & 1778 errors provide from Backup Error & Gitlab Update error

[girish]

@Setsuneh mm, in the box logs usually one can see that it is starting up. Looks like it is not for some reason. Can you try systemctl restart box ? You should see some logs like this:

2024-01-25T11:18:22.046Z box:server ==========================================
2024-01-25T11:18:22.047Z box:server            Cloudron 7.6.4  
2024-01-25T11:18:22.047Z box:server ==========================================
2024-01-25T11:18:22.047Z box:platform initializing platform
2024-01-25T11:18:22.099Z box:tasks stopAllTasks: stopping all tasks
2024-01-25T11:18:22.100Z box:shell stopTask spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/stoptask.sh all
2024-01-25T11:18:22.151Z box:shell stopTask (stdout): All tasks stopped

2024-01-25T11:18:22.170Z box:reverseproxy writeDashboardConfig: writing dashboard config for smartserver.io
2024-01-25T11:18:22.204Z box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
2024-01-25T11:18:22.461Z box:platform onActivated: starting post activation services
2024-01-25T11:18:22.462Z box:platform startInfra: checking infrastructure
2024-01-25T11:18:22.463Z box:platform startInfra: infra is uptodate at version 49.5.0
2024-01-25T11:18:22.463Z box:platform onInfraReady: platform is ready. infra changed: false
2024-01-25T11:18:22.463Z box:apps schedulePendingTasks: scheduling app tasks
2024-01-25T11:18:22.491Z box:cron startJobs: starting cron jobs with hour 8 and minute 13
...

[girish]

As a final resort, if there is nothing helpful there, please write to support@cloudron.io and we have to debug further.

[Setsuneh]

No i don't have theses logs, but theses ones :

2024-01-25T10:01:47.569Z box:shell startTask code: 1, signal: null
2024-01-25T10:01:47.569Z box:tasks startTask: 1775 completed with code 1
2024-01-25T10:01:47.571Z box:tasks setCompleted - 1775: {"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}}
2024-01-25T10:01:47.571Z box:tasks update 1775: {"percent":100,"error":{"message":"Task 1775 crashed with code 1","code":"crashed"}}
2024-01-25T10:01:47.574Z box:apps scheduleTask: task 1775 of 7088a5c3-3699-42ba-bfe2-b39c28b77892 completed
2024-01-25T10:01:47.574Z box:apps Apptask crashed/stopped: Task 1775 crashed with code 1
2024-01-25T10:01:47.575Z box:locker Released : apptask
2024-01-25T10:01:47.575Z box:scheduler resumeJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892
2024-01-25T10:01:47.575Z box:tasks startTask: 1775 done. error: { message: 'Task 1775 crashed with code 1', code: 'crashed' }
2024-01-25T10:01:50.204Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive
2024-01-25T10:01:56.935Z box:updatechecker checkBoxUpdates: checking for updates
2024-01-25T10:01:57.411Z box:updatechecker checkBoxUpdates: Skipping notification of box update 7.6.4 as user was already notified
2024-01-25T10:01:57.411Z box:updatechecker checkAppUpdates: checking for updates
2024-01-25T10:02:00.251Z box:apphealthmonitor app health: 10 running / 0 stopped / 2 unresponsive
2024-01-25T10:02:02.842Z box:locker Acquired : apptask
2024-01-25T10:02:02.842Z box:scheduler suspendJobs: 7088a5c3-3699-42ba-bfe2-b39c28b77892
2024-01-25T10:02:02.842Z box:tasks startTask - starting task 1776 with options {"timeout":72000000,"nice":15,"memoryLimit":400,"logFile":"/home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log"}. logs at /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log
2024-01-25T10:02:02.842Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 1776 /home/yellowtent/platformdata/logs/7088a5c3-3699-42ba-bfe2-b39c28b77892/apptask.log 15 400
2024-01-25T10:02:02.962Z box:shell startTask (stderr): Running as unit: box-task-1776.service

2024-01-25T10:02:03.142Z box:shell startTask (stderr): /home/yellowtent/box/src/apps.js:359
    let schedulerConfig = app.manifest.addons?.scheduler || null;
                                              ^

SyntaxError: Unexpected token '.'
    at wrapSafe (internal/modules/cjs/loader.js:915:16)
    at Module._compile (internal/modules/cjs/loader.js:963:27)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)
    at Module.load (internal/modules/cjs/loader.js:863:32)
    at Function.Module._load (internal/modules/cjs/loader.js:708:14)
    at Module.require (internal/modules/cjs/loader.js:887:19)
    at require (internal/modules/cjs/helpers.js:74:18)
    at Object.<anonymous> (/home/yellowtent/box/src/apptask.js:14:14)
    at Module._compile (internal/modules/cjs/loader.js:999:30)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)

2024-01-25T10:02:03.149Z box:shell startTask (stderr): Finished with result: exit-code
Main processes terminated with: code=exited/status=1
Service runtime: 179ms
CPU time consumed: 179ms

Ticket is already open but my mail is down with this problem

[girish]

@Setsuneh got the ticket, can you also run cloudron-support --enable-ssh ? This will let us SSH.

[girish]

@Setsuneh said in Cloudron Offline:

SyntaxError: Unexpected token '.'
at wrapSafe (internal/modules/cjs/loader.js:915:16)
at Module._compile (internal/modules/cjs/loader.js:963:27)
at Object.Module._extensions..js (internal/modules/cjs/loader.js:1027:10)

aha! most likely nodejs in the server has changed. Did you install additional package/things on the server?

[Setsuneh]

Accès done, thank you !
Hum no, only Crowdsev, but seems it does not need nodejs

[girish]

@Setsuneh yeah, node got downgraded

# node --version
v12.22.9

[girish]

@Setsuneh I have switched back node now to 18.16.0 which Cloudron requires.

(generally, this is why we don't recommend installing additional packages. they have side effects.)

I did this to bring it back up (in case it broke other things):

node_version=18.16.0
ln -sf /usr/local/node-${node_version}/bin/node /usr/bin/node
ln -sf /usr/local/node-${node_version}/bin/npm /usr/bin/npm
systemctl restart box

[Setsuneh]

You rocks thank you very much ! If I understand, it's due to Crowdsec ?

[girish]

@Setsuneh that I don't know. Never used crowdsec.