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  3. Wrong domain showing on expected value for MX Record

Wrong domain showing on expected value for MX Record

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    • D Offline
      D Offline
      duli
      wrote on last edited by
      #1

      I have two domains set up and working well.

      The status page for the DNS settings shows a green light for all the records.

      But the expected value for the MX record for the second domain shows the expected value for the first domain.

      See the screenshots for a better understanding.

      How can I submit a bug report?

      Thank you!

      01.png

      02.png

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      • girishG girish marked this topic as a question on
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #4

        Maybe the confusion comes from the fact that Cloudron runs the mail server and thus the MX for all domains on the specified email domain. In your case the MX record for all domains would be mail.marzXXX

        D 1 Reply Last reply
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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by girish
          #2

          @duli I have seen this happens when there is a conflict record created in Cloudflare . See https://developers.cloudflare.com/dns/troubleshooting/email-issues/#dc--subdomain . Do you think this is your situation?

          If not, can you check if host -t MX <domain.com> (the second domain) has multiple MX records by any chance? If so, can you tell me which DNS provider you are using?

          D 1 Reply Last reply
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          • girishG girish

            @duli I have seen this happens when there is a conflict record created in Cloudflare . See https://developers.cloudflare.com/dns/troubleshooting/email-issues/#dc--subdomain . Do you think this is your situation?

            If not, can you check if host -t MX <domain.com> (the second domain) has multiple MX records by any chance? If so, can you tell me which DNS provider you are using?

            D Offline
            D Offline
            duli
            wrote on last edited by
            #3

            Hello and thanks for your attention.

            @girish said in Wrong domain showing on expected value for MX Record:

            I have seen this happens when there is a conflict record created in Cloudflare . See https://developers.cloudflare.com/dns/troubleshooting/email-issues/#dc--subdomain . Do you think this is your situation?

            I´m using CloudFlare, but I don't think this is the conflict case as none of the domains are using a proxy in any of the records.

            @girish said in Wrong domain showing on expected value for MX Record:

            If not, can you check if host -t MX <domain.com> (the second domain) has multiple MX records by any chance? If so, can you tell me which DNS provider you are using?

            Apparently, the records are showing correct data. Please, see below (data omitted):

            duli@my:~$ host -t MX duli.XXX.XX
            duli.XXX.XX mail is handled by 10 mail.duli.XXX.XX.
            duli@my:~$
            duli@my:~$ host -t A mail.duli.XXX.XX
            mail.duli.XXX.XX has address 142.171.XXX.XX9
            duli@my:~$
            duli@my:~$ host -t MX marzaXXX.XXX.XX
            marzaXXX.XXX.XX mail is handled by 10 mail.marzaXXX.XXX.XX.
            duli@my:~$
            duli@my:~$ host -t A marzaXXX.XXX.XX
            mail.marzaXXX.XXX.XX has address 142.171.XXX.XX9
            duli@my:~$
            

            Could you give me any other pointers?

            Thank you!

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            • nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #4

              Maybe the confusion comes from the fact that Cloudron runs the mail server and thus the MX for all domains on the specified email domain. In your case the MX record for all domains would be mail.marzXXX

              D 1 Reply Last reply
              1
              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #5

                @duli If you can write to support@cloudron.io with the domain, we can debug a bit further.

                D 1 Reply Last reply
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                • girishG girish

                  @duli If you can write to support@cloudron.io with the domain, we can debug a bit further.

                  D Offline
                  D Offline
                  duli
                  wrote on last edited by
                  #6

                  @girish and @nebulon Thank you. I´ve just sent the details via e-mail as suggested.

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                  • D duli has marked this topic as solved on
                  • nebulonN nebulon

                    Maybe the confusion comes from the fact that Cloudron runs the mail server and thus the MX for all domains on the specified email domain. In your case the MX record for all domains would be mail.marzXXX

                    D Offline
                    D Offline
                    duli
                    wrote on last edited by
                    #7

                    @nebulon and @girish I´ve changed the two domains MX records to mail.marzaXXX.XXX.XX, which is the "Mail Server Location", and it appears to be working correctly. Also, now the "expected value" is the same as the "current value" in the DNS MX record status in the UI. Thank you.

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