IMAP email fetching is not detecting new messages since latest Chatwoot update
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wrote on Feb 1, 2024, 7:28 AM last edited by
Email fetching task is properly connecting to the IMAP inbox, it detects some old messages, but not the new ones.
This happened since the upgrade from 1.24.1 -> 1.24.2
Cloudron app version: 1.24.2
Chatwoot upstreamVersion: 3.5.2 -
I was going to ask you to report this upstream but looks you already have, thanks!
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wrote on Feb 1, 2024, 10:54 AM last edited by
Yes I did, but it might be an Cloudron package issue.
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wrote on Feb 1, 2024, 11:54 AM last edited by
No, that's the problem. Here's an extract from the log.
Feb 01 12:52:03I, [2024-02-01T11:52:03.766953 #15] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b8b36699-9d99-4559-bf21-1fadd7adc5c1] [IMAP::FETCH_EMAIL_SERVICE] Fetching mails from @.ch, found 5.
It found 5 emails. If I send an email to this mailbox, it doesn't found 6 emails. Stuck at 5.
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wrote on Feb 1, 2024, 1:15 PM last edited by
They're working on it...
https://github.com/chatwoot/chatwoot/pull/8833/filesBut meanwhile, the chatwoot mail inboxes are unusable. That's really annoying.
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wrote on Feb 22, 2024, 7:04 AM last edited by
As this problem persist despite the upgrade to release 3.6, I've looked for a suitable alternative. Installed Crisp, https://crisp.chat
For 95$ / year, you've got a much better software that is suitable replacement for :
Chatwoot
Mautic
Uptime Kuma
Docuwiki
Bot -
You mean 95/month ? Or did I misread https://crisp.chat/en/pricing/ ?
It does say the issue is fixed in 3.6 though - https://github.com/chatwoot/chatwoot/releases/tag/v3.6.0
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wrote on Feb 22, 2024, 10:09 AM last edited by jfrere Feb 22, 2024, 3:51 PM
Yes, 95$ month sorry. They does 30% if you qualify for their "startup" discount. They also have a free plan, which is free btw. And a pro plan for 25$ per month, unlimited number of agents.
I've noticed they says the issue is fixed on Github, and there's another user says it's still experiencing the issue.