BUG: Webhooks don't seem to work

[shrey]

On a fresh instance of EspoCRM, i set up webhooks for all the events possible:

---

But none of them seems to be working.

How do i diagnose this issue?

Have already set the log_level to 'DEBUG', but no errors are generated when the webhook should be firing.

---

Also, as per this: https://docs.espocrm.com/administration/webhooks/#debugging,
i inspected the webhook_queue_item and the webhook_event_queue_item tables.

I can see that the webhook_event_queue_item table contains the 'generated webhook events' correctly.

But no webhook is ever sent!
Have tried URLs from 3 different services/servers.

[shrey]

This post is deleted!

[girish]

Could it be related to:

webhookConnectTimeout = 5 (seconds)

webhookTimeout = 10 (seconds)

Maybe increase those two? Is the problem here that n8n is not getting called?

[zonzonzon]

I'm get same problem with espo on cloudron . How to fix this ?

[girish]

@zonzonzon How can we reproduce this?

[zonzonzon]

@girish

I have tried adding a webhook from n8n or webhook.site to Espo. But it seems that no information is received.

"PUT /api/v1/Task/66075443ba45c859a HTTP/1.1" 200 974 "https://domain/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36"
"GET /api/v1/Task/66075443ba45c859a/stream?after=2024-03-29%2023%3A53%3A30&filter=&maxSize=&offset=0&orderBy=number&order=desc HTTP/1.1" 200 21 "https://domain/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36"

[zonzonzon]

I was able to fix this issue by simply following the instructions 'Request sending is processed by a scheduled job Process Webhook Queue (Administration > Scheduled Jobs)

[girish]

@zonzonzon ah good catch! It seems newer installations don't have jobs by default. Our old espocrm has it.

[girish]

@zonzonzon apparently, we added these manually when we installed EspoCRM.

@shrey I have added a doc note for the fix - https://docs.cloudron.io/apps/espocrm/#cron-jobs