Matrix Synapse is crashing and rebooting

jfrere · wrote on Oct 15, 2024, 7:04 PM

Not sure if it's related to Matrix. Got strange behaviour here.

jfrere · wrote on Oct 15, 2024, 7:06 PM

nebulon · wrote on Oct 15, 2024, 7:09 PM

Seems like it can't reach the appstore api server, causing various side-effects. Can you run cloudron-support --troubleshoot to get an overview?

jfrere · wrote on Oct 15, 2024, 7:26 PM

nebulon · wrote on Oct 15, 2024, 7:28 PM

This looks good.

Can you also test both commands below from your server:

curl -4 https://api.cloudron.io/api/v1/apps
curl -6 https://api.cloudron.io/api/v1/apps

jfrere · wrote on Oct 15, 2024, 7:31 PM

curl -4 worked

nebulon · wrote on Oct 15, 2024, 7:40 PM

So something is not working with the ipv6 routing then. Which VPS provider is this?

jfrere · wrote on Oct 15, 2024, 7:42 PM

We don't use ipv6, only ipv4

jfrere · wrote on Oct 15, 2024, 7:44 PM

jfrere · Oct 15, 2024, 7:55 PM

Fixed. Was a clone of the actual VM running at the same time, on the same IP.
The clone didn't have Matrix Synapse installed. That's why the dashboard was displaying the app, then it disappeared on page reload.

nebulon · wrote on Oct 15, 2024, 8:08 PM

oh glad you found that!

jfrere · wrote on Oct 15, 2024, 8:09 PM

Yes, 1 hour of investigation for that... sorry for the inconvenience.

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Matrix Synapse is crashing and rebooting