Matrix Synapse is crashing and rebooting

[nebulon]

Seems like it can't reach the appstore api server, causing various side-effects. Can you run cloudron-support --troubleshoot to get an overview?

[jfrere]

[nebulon]

This looks good.

Can you also test both commands below from your server:

curl -4 https://api.cloudron.io/api/v1/apps
curl -6 https://api.cloudron.io/api/v1/apps

[jfrere]

curl -4 worked

[nebulon]

So something is not working with the ipv6 routing then. Which VPS provider is this?

[jfrere]

We don't use ipv6, only ipv4

[jfrere]

[jfrere]

Fixed. Was a clone of the actual VM running at the same time, on the same IP.
The clone didn't have Matrix Synapse installed. That's why the dashboard was displaying the app, then it disappeared on page reload.

[nebulon]

oh glad you found that!

[jfrere]

Yes, 1 hour of investigation for that... sorry for the inconvenience.