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N nebulon marked this topic as a question on
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@nebulon The trouble shooting steps indicate to do the following:
If it's not immediately obvious which plugin may be causing an issue, edit /app/data/config/config.php and set debug to true. Save the file and refresh the browser (do not restart the app because restarting it will reset the debug value back to false). It will then contain a stack trace of the error which should help identify the plugin.
This implies that the app is not in recovery as if it was you wouldn't be able to refresh the site.
When the app is not in recovery mode it restarts constantly and no configuration changes can be made as the terminal is continually reconnecting.
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If I try to make the configuration change in recover mode and then try to run commands like
sudo -u www-data php -f /app/code/occ app:listit again tells me that Nextcloud is not installed and so the number of commands that can be run is limited. -
In case it is helpful here is the more complete section of things that are repeating in the logs when it tries to start up:
Nov 03 19:00:00 22:21:21 [notice] 448165#448165: signal process started [no timestamp] 2024-11-04T19:43:19Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - Unlinking stale socket /var/run/supervisor.sock [no timestamp] 2024-11-04T19:42:36Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2543 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:42:36.203 * Saving the final RDB snapshot before exiting. [no timestamp] 2024-11-04T19:42:36Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2543 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:42:36.212 # Errors trying to shut down the server. Check the logs for more information. [no timestamp] 2024-11-04T19:43:19Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 2024-11-04 19:43:19,033 INFO Included extra file "/etc/supervisor/conf.d/redis.conf" during parsing [no timestamp] 2024-11-04T19:43:19Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 2024-11-04 19:43:19,337 CRIT Server 'unix_http_server' running without any HTTP authentication checking [no timestamp] 2024-11-04T19:43:20Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 2024-11-04 19:43:20,341 INFO spa2024-11-04T19:43:21Z - 2024-11-04 19:43:21,565 INFO success: redis entered RUNNING state, process has stayed up for > than 1 seconds (startsecs) [no timestamp] 2024-11-04T19:52:16Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:16.408 * Saving the final RDB snapshot before exiting. [no timestamp] 2024-11-04T19:52:16Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:16.533 # Redis is now ready to exit, bye bye... [no timestamp] 2024-11-04T19:52:16Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2559 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:16.533 * Removing the pid file. [no timestamp] 2024-11-04T19:52:54Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 2024-11-04 19:52:54,136 INFO Included extra file "/etc/supervisor/conf.d/redis.conf" during parsing [no timestamp] 2024-11-04T19:52:54Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 2024-11-04 19:52:54,152 CRIT Server 'inet_http_server' running without any HTTP authentication checking [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:C 04 Nov 2024 19:52:55.198 * Configuration loaded [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:C 04 Nov 2024 19:52:55.198 * Redis version=7.2.1, bits=64, commit=00000000, modified=0, pid=13, just started [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:C 04 Nov 2024 19:52:55.198 * oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:55.209 * Running mode=standalone, port=6379. [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:55.217 * RDB age 39 seconds [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:55.217 * RDB memory usage when created 30.98 Mb [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:55.418 * DB loaded from disk: 0.206 seconds [no timestamp] 2024-11-04T19:52:55Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 13:M 04 Nov 2024 19:52:55.418 * Ready to accept connections tcp [no timestamp] 2024-11-04T19:52:56Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - 2024-11-04 19:52:56,591 INFO success: redis-service entered RUNNING state, process has stayed up for > than 1 seconds (startsecs) [no timestamp] 2024-11-05T12:01:59Z cloudron3 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 redis-846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - backing up [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - Command "upgrade" is not defined. [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - admin_audit files_trashbin spreed [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - admin_audit files_trashbin survey_client [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - app_api files_versions support [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - bruteforcesettings firstrunwizard systemtags [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - circles logreader suspicious_login [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - circles logreader text [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - cloud_federation_api lookup_server_connector systemtags [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - cloud_federation_api lookup_server_connector theming [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - comments nextcloud_announcements text [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - comments nextcloud_announcements twofactor_backupcodes [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - contactsinteraction notifications theming [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - contactsinteraction notifications twofactor_nextcloud_notification [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dashboard oauth2 twofactor_backupcodes [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dashboard oauth2 twofactor_totp [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dav onlyoffice twofactor_nextcloud_notification [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dav password_policy updatenotification [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - encryption password_policy twofactor_totp [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federatedfilesharing photos updatenotification [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federatedfilesharing privacy user_status [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federation privacy user_ldap [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federation provisioning_api viewer [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files provisioning_api user_status [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files recommendations weather_status [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_downloadlimit recommendations viewer [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_downloadlimit related_resources webhook_listeners [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_external related_resources weather_status [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_external serverinfo workflowengine [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_pdfviewer settings [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_reminders settings workflowengine [no timestamp] 2024-11-05T13:00:34Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_reminders sharebymail [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - ==> Old apps: [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - admin_audit files_trashbin spreed [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - admin_audit files_trashbin survey_client [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - app_api files_versions support [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - app_api files_versions suspicious_login [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - bruteforcesettings firstrunwizard survey_client [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - bruteforcesettings firstrunwizard systemtags [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - circles logreader suspicious_login [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - circles logreader text [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - cloud_federation_api lookup_server_connector systemtags [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - comments nextcloud_announcements text [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - comments nextcloud_announcements twofactor_backupcodes [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - contactsinteraction notifications theming [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - contactsinteraction notifications twofactor_nextcloud_notification [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dashboard oauth2 twofactor_backupcodes [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dashboard oauth2 twofactor_totp [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dav onlyoffice twofactor_nextcloud_notification [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dav password_policy updatenotification [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - encryption photos user_ldap [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federatedfilesharing photos updatenotification [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federatedfilesharing privacy user_status [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federation privacy user_ldap [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federation provisioning_api viewer [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files provisioning_api user_status [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files recommendations weather_status [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_downloadlimit recommendations viewer [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_downloadlimit related_resources webhook_listeners [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_external related_resources weather_status [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_external serverinfo workflowengine [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_pdfviewer serverinfo webhook_listeners [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_pdfviewer settings [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_reminders settings workflowengine [no timestamp] 2024-11-05T13:00:38Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_reminders sharebymail Nov 05 08:00:38 - ==> Update app: files Nov 05 08:00:38 - ==> Update app: files_downloadlimit Nov 05 08:00:38 - ==> Update app: files_external Nov 05 08:00:38 - ==> Update app: files_pdfviewer Nov 05 08:00:38 - ==> Update app: files_reminders Nov 05 08:00:38 - ==> Update app: files_sharing Nov 05 08:00:38 - ==> Update app: files_trashbin Nov 05 08:00:38 - ==> Update app: files_versions Nov 05 08:00:38 - ==> Update app: firstrunwizard Nov 05 08:00:38 - ==> Update app: logreader Nov 05 08:00:38 - ==> Update app: lookup_server_connector Nov 05 08:00:38 - ==> Update app: nextcloud_announcements Nov 05 08:00:38 - ==> Update app: notifications Nov 05 08:00:38 - ==> Update app: oauth2 Nov 05 08:00:38 - ==> Update app: password_policy Nov 05 08:00:38 - ==> Update app: photos Nov 05 08:00:38 - ==> Update app: privacy Nov 05 08:00:38 - ==> Update app: provisioning_api Nov 05 08:00:38 - ==> Update app: recommendations Nov 05 08:00:38 - ==> Update app: related_resources Nov 05 08:00:38 - ==> Update app: serverinfo Nov 05 08:00:38 - ==> Update app: settings Nov 05 08:00:39 - ==> Update app: sharebymail Nov 05 08:00:39 - ==> Update app: support Nov 05 08:00:39 - ==> Update app: survey_client Nov 05 08:00:39 - ==> Update app: suspicious_login Nov 05 08:00:39 - ==> Update app: systemtags Nov 05 08:00:39 - ==> Update app: text Nov 05 08:00:39 - ==> Update app: theming Nov 05 08:00:39 - ==> Update app: twofactor_backupcodes Nov 05 08:00:39 - ==> Update app: twofactor_nextcloud_notification Nov 05 08:00:39 - ==> Update app: twofactor_totp Nov 05 08:00:39 - ==> Update app: updatenotification Nov 05 08:00:39 - ==> Update app: user_ldap Nov 05 08:00:39 - ==> Update app: user_status Nov 05 08:00:39 - ==> Update app: viewer Nov 05 08:00:39 - ==> Update app: weather_status Nov 05 08:00:39 - ==> Update app: webhook_listeners Nov 05 08:00:39 - ==> Update app: workflowengine Nov 05 08:00:39 - ==> New apps: Nov 05 08:00:39 - activity files_sharing support [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - admin_audit files_trashbin survey_client [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - app_api files_versions suspicious_login [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - bruteforcesettings firstrunwizard systemtags [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - circles logreader text [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - cloud_federation_api lookup_server_connector theming [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - comments nextcloud_announcements twofactor_backupcodes [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - contactsinteraction notifications twofactor_nextcloud_notification [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dashboard oauth2 twofactor_totp [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dav password_policy updatenotification [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - encryption photos user_ldap [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federatedfilesharing privacy user_status [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federation provisioning_api viewer [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files recommendations weather_status [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_downloadlimit related_resources webhook_listeners [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_external serverinfo workflowengine [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_pdfviewer settings [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_reminders sharebymail Nov 05 08:00:39 - activity files_sharing sharebymail [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - admin_audit files_trashbin spreed [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - app_api files_versions support [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - bruteforcesettings firstrunwizard survey_client [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - circles logreader suspicious_login [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - cloud_federation_api lookup_server_connector systemtags Nov 05 08:00:39 - comments nextcloud_announcements text [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - contactsinteraction notifications theming [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dashboard oauth2 twofactor_backupcodes [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - dav onlyoffice twofactor_nextcloud_notification [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - encryption password_policy twofactor_totp [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federatedfilesharing photos updatenotification [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - federation privacy user_ldap [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files provisioning_api user_status [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_downloadlimit recommendations viewer [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_external related_resources weather_status [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_pdfviewer serverinfo webhook_listeners [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - files_reminders settings workflowengine [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - ==> Copying htaccess Nov 05 08:00:39 - ==> update config Nov 05 08:00:39 - ==> run migration Nov 05 08:00:39 - Nextcloud is not installed - only a limited number of commands are available Nov 05 08:00:39 - Nov 05 08:00:39 - [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - Command "upgrade" is not defined. [no timestamp] 2024-11-05T13:00:39Z cloudron3 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 2537 846af4f9-e4c2-4b03-9368-b0b7fbfb71c8 - -
Yeah those issues with plugins in Nextcloud are a real pain with its maintenance mode and not. So yes put the app via Cloudron dashboard in recovery mode to avoid the constant restarting in the background.
You can always start it once in recovery mode via running
/app/pkg/start.shin the webterminal. This will be a normal startup but not constantly restarting.From there depending on the state you have to see, maybe you have to turn nextcloud maintenance flag on/off.... I know this is frustrating sadly
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@ChristopherMag I think what I've done in the past is to use the File Manager to edit the folder names of the plugin folders within
/app/data/appsto add something like.backupto each one and then Nextcloud can normally start again. Then change them back one by one to find the culprit. You could even potentially just do it on theappsfolder itself (although I guess that might not work if you're using the LDAP plugin to login). Hope that helps!
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@nebulon @jdaviescoates I will experiment with everything you said, thank you both!
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When I run
/app/pkg/start.shI get the following:root@846af4f9-e4c2-4b03-9368-b0b7fbfb71c8:/app/code# /app/pkg/start.sh ==> Updating apps ==> Old apps: activity comments federation files_sharing nextcloud_announcements provisioning_api support twofactor_backupcodes viewer admin_audit contactsinteraction files files_trashbin notifications recommendations survey_client twofactor_nextcloud_notification weather_status app_api dashboard files_downloadlimit files_versions oauth2 related_resources suspicious_login twofactor_totp webhook_listeners bruteforcesettings dav files_external firstrunwizard password_policy serverinfo systemtags updatenotification workflowengine circles encryption files_pdfviewer logreader photos settings text user_ldap cloud_federation_api federatedfilesharing files_reminders lookup_server_connector privacy sharebymail theming user_status activity comments federation files_sharing nextcloud_announcements privacy sharebymail text user_ldap admin_audit contactsinteraction files files_trashbin notifications provisioning_api spreed theming user_status app_api dashboard files_downloadlimit files_versions oauth2 recommendations support twofactor_backupcodes viewer bruteforcesettings dav files_external firstrunwizard onlyoffice related_resources survey_client twofactor_nextcloud_notification weather_status circles encryption files_pdfviewer logreader password_policy serverinfo suspicious_login twofactor_totp webhook_listeners cloud_federation_api federatedfilesharing files_reminders lookup_server_connector photos settings systemtags updatenotification workflowengine ==> Update app: activity ==> Update app: admin_audit ==> Update app: app_api ==> Update app: bruteforcesettings ==> Update app: circles ==> Update app: cloud_federation_api ==> Update app: comments ==> Update app: contactsinteraction ==> Update app: dashboard ==> Update app: dav ==> Update app: encryption ==> Update app: federatedfilesharing ==> Update app: federation ==> Update app: files ==> Update app: files_downloadlimit ==> Update app: files_external ==> Update app: files_pdfviewer ==> Update app: files_reminders ==> Update app: files_sharing ==> Update app: files_trashbin ==> Update app: files_versions ==> Update app: firstrunwizard ==> Update app: logreader ==> Update app: lookup_server_connector ==> Update app: nextcloud_announcements ==> Update app: notifications ==> Update app: oauth2 ==> Update app: password_policy ==> Update app: photos ==> Update app: privacy ==> Update app: provisioning_api ==> Update app: recommendations ==> Update app: related_resources ==> Update app: serverinfo ==> Update app: settings ==> Update app: sharebymail ==> Update app: support ==> Update app: survey_client ==> Update app: suspicious_login ==> Update app: systemtags ==> Update app: text ==> Update app: theming ==> Update app: twofactor_backupcodes ==> Update app: twofactor_nextcloud_notification ==> Update app: twofactor_totp ==> Update app: updatenotification ==> Update app: user_ldap ==> Update app: user_status ==> Update app: viewer ==> Update app: weather_status ==> Update app: webhook_listeners ==> Update app: workflowengine ==> New apps: activity comments federation files_sharing nextcloud_announcements provisioning_api support twofactor_backupcodes viewer admin_audit contactsinteraction files files_trashbin notifications recommendations survey_client twofactor_nextcloud_notification weather_status app_api dashboard files_downloadlimit files_versions oauth2 related_resources suspicious_login twofactor_totp webhook_listeners bruteforcesettings dav files_external firstrunwizard password_policy serverinfo systemtags updatenotification workflowengine circles encryption files_pdfviewer logreader photos settings text user_ldap cloud_federation_api federatedfilesharing files_reminders lookup_server_connector privacy sharebymail theming user_status activity comments federation files_sharing nextcloud_announcements privacy sharebymail text user_ldap admin_audit contactsinteraction files files_trashbin notifications provisioning_api spreed theming user_status app_api dashboard files_downloadlimit files_versions oauth2 recommendations support twofactor_backupcodes viewer bruteforcesettings dav files_external firstrunwizard onlyoffice related_resources survey_client twofactor_nextcloud_notification weather_status circles encryption files_pdfviewer logreader password_policy serverinfo suspicious_login twofactor_totp webhook_listeners cloud_federation_api federatedfilesharing files_reminders lookup_server_connector photos settings systemtags updatenotification workflowengine ==> Copying htaccess ==> update config ==> run migration Nextcloud is not installed - only a limited number of commands are available Command "upgrade" is not defined.Adding
'maintenance' => false,to theconfig.phpfile and trying to start again resulted in the same output. Setting it to'maintenance' => true,also gave the same output.Going to start trying to rename app folders until I can get it to start.
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I have installed a fresh nextcloud instance and then compared the contents of the output of
ls -1 /app/data/appson both systems and identified that the only app installed that isn't in the default set of apps is onlyoffice. I have renamed that app folder adding.backupto the folder name and then running/app/pkg/start.shand I get the same output just minus onlyoffice but still the same error.Going to try and rename the whole apps folder.
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After renaming the apps directory, creating a new apps directory with the same ownership and permissions and then running start.sh I get what seems like the same error:
root@846af4f9-e4c2-4b03-9368-b0b7fbfb71c8:/app/data# /app/pkg/start.sh ==> Updating apps ==> Old apps: activity comments federation files_sharing nextcloud_announcements provisioning_api support twofactor_backupcodes viewer admin_audit contactsinteraction files files_trashbin notifications recommendations survey_client twofactor_nextcloud_notification weather_status app_api dashboard files_downloadlimit files_versions oauth2 related_resources suspicious_login twofactor_totp webhook_listeners bruteforcesettings dav files_external firstrunwizard password_policy serverinfo systemtags updatenotification workflowengine circles encryption files_pdfviewer logreader photos settings text user_ldap cloud_federation_api federatedfilesharing files_reminders lookup_server_connector privacy sharebymail theming user_status ==> Update app: activity ==> Update app: admin_audit ==> Update app: app_api ==> Update app: bruteforcesettings ==> Update app: circles ==> Update app: cloud_federation_api ==> Update app: comments ==> Update app: contactsinteraction ==> Update app: dashboard ==> Update app: dav ==> Update app: encryption ==> Update app: federatedfilesharing ==> Update app: federation ==> Update app: files ==> Update app: files_downloadlimit ==> Update app: files_external ==> Update app: files_pdfviewer ==> Update app: files_reminders ==> Update app: files_sharing ==> Update app: files_trashbin ==> Update app: files_versions ==> Update app: firstrunwizard ==> Update app: logreader ==> Update app: lookup_server_connector ==> Update app: nextcloud_announcements ==> Update app: notifications ==> Update app: oauth2 ==> Update app: password_policy ==> Update app: photos ==> Update app: privacy ==> Update app: provisioning_api ==> Update app: recommendations ==> Update app: related_resources ==> Update app: serverinfo ==> Update app: settings ==> Update app: sharebymail ==> Update app: support ==> Update app: survey_client ==> Update app: suspicious_login ==> Update app: systemtags ==> Update app: text ==> Update app: theming ==> Update app: twofactor_backupcodes ==> Update app: twofactor_nextcloud_notification ==> Update app: twofactor_totp ==> Update app: updatenotification ==> Update app: user_ldap ==> Update app: user_status ==> Update app: viewer ==> Update app: weather_status ==> Update app: webhook_listeners ==> Update app: workflowengine ==> New apps: activity comments federation files_sharing nextcloud_announcements provisioning_api support twofactor_backupcodes viewer admin_audit contactsinteraction files files_trashbin notifications recommendations survey_client twofactor_nextcloud_notification weather_status app_api dashboard files_downloadlimit files_versions oauth2 related_resources suspicious_login twofactor_totp webhook_listeners bruteforcesettings dav files_external firstrunwizard password_policy serverinfo systemtags updatenotification workflowengine circles encryption files_pdfviewer logreader photos settings text user_ldap cloud_federation_api federatedfilesharing files_reminders lookup_server_connector privacy sharebymail theming user_status activity comments federation files_sharing nextcloud_announcements provisioning_api support twofactor_backupcodes viewer admin_audit contactsinteraction files files_trashbin notifications recommendations survey_client twofactor_nextcloud_notification weather_status app_api dashboard files_downloadlimit files_versions oauth2 related_resources suspicious_login twofactor_totp webhook_listeners bruteforcesettings dav files_external firstrunwizard password_policy serverinfo systemtags updatenotification workflowengine circles encryption files_pdfviewer logreader photos settings text user_ldap cloud_federation_api federatedfilesharing files_reminders lookup_server_connector privacy sharebymail theming user_status ==> Copying htaccess ==> update config ==> run migration Nextcloud is not installed - only a limited number of commands are available Command "upgrade" is not defined.Is it possible the issue is not related to installed apps but is something else?
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J joseph moved this topic from Support on
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@joseph I did not. I will try restoring from backup to make a copy.
In the meantime I have created a cifs share on a windows machine, added it as a volume in cloudron, attached that volume to the failed nextcloud instance, rsynced all the data out of it over to the cifs share, and added that file share to all the users computers.
I have been trying to get off using windows for our file shares for a few years and we had cutover to nextcloud on cloudron about a month ago.
The nextcloud client update process has been a consistent pain point across all users, in one instance losing the ability to sync properly requiring it to be uninstalled and reinstalled to get the files to sync even though the client said they were already in sync, silent un perceptible to the user failure that resulted in them using files they thought were up to date but were older versions.
Now with the entire instance going offline when there was no software update and the only app we had installed in the instance was onlyoffice it is making me question if this is reliable enough to depend on.
I have setup another nextcloud instance without only office and just leaving everything complete vanilla and am working on figuring out how to move the files over and then get users's connected to the new instance.
I am not super particular about what tool we use but I really want to get rid of company wide file shares.
We need to have paths that windows programs can save files into and read them from easily, all the paths are shared with everyone in the company. Really wish cloudron just had Samba as an app or something like that so we could use shared storage across the company.
Looking around it looks like there are large production deployments of nextcloud so it should be the right tool for our use case. I don't see other's having issues like this running it on cloudron so maybe this is a one off and isolated just something in our environment.
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J joseph has marked this topic as solved on
