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  3. apps stuck at "Updating - Waiting for Cloudron to finish backup"

apps stuck at "Updating - Waiting for Cloudron to finish backup"

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  • humptydumptyH Offline
    humptydumptyH Offline
    humptydumpty
    wrote on last edited by humptydumpty
    #1

    I woke up to find some apps stuck in this state " Updating - Waiting for Cloudron to finish backup. See the Backups view". Clicking on the red X doesn't stop the processes. What should I do now? Is it safe to restart the app?

    Edit: actually, I can't restart the app as all buttons are greyed out saying "app is busy".

    jdaviescoatesJ 1 Reply Last reply
    0
    • humptydumptyH humptydumpty

      I woke up to find some apps stuck in this state " Updating - Waiting for Cloudron to finish backup. See the Backups view". Clicking on the red X doesn't stop the processes. What should I do now? Is it safe to restart the app?

      Edit: actually, I can't restart the app as all buttons are greyed out saying "app is busy".

      jdaviescoatesJ Offline
      jdaviescoatesJ Offline
      jdaviescoates
      wrote on last edited by
      #2

      @humptydumpty has the backup finished? Perhaps that is stuck and that need sorting first? 🤷

      I use Cloudron with Gandi & Hetzner

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      • humptydumptyH Offline
        humptydumptyH Offline
        humptydumpty
        wrote on last edited by
        #3

        It should be done by now. The schedule is set to do this stuff early AM hours. I found another post where this happened, but I was able to restart the app to get it fixed. I'm going to try restarting the entire VPS. Fingers crossed I don't blow it up lol.

        jdaviescoatesJ 1 Reply Last reply
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        • humptydumptyH Offline
          humptydumptyH Offline
          humptydumpty
          wrote on last edited by
          #4

          2 out of 3 apps decided to resume updating after the VPS restart. It looks like it's working fine now. For future reference, is restarting the entire VPS the only way to fix this? Any way to avoid taking down all apps because of a stuck update?

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          • humptydumptyH humptydumpty

            It should be done by now. The schedule is set to do this stuff early AM hours. I found another post where this happened, but I was able to restart the app to get it fixed. I'm going to try restarting the entire VPS. Fingers crossed I don't blow it up lol.

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by jdaviescoates
            #5

            @humptydumpty said in apps stuck at "Updating - Waiting for Cloudron to finish backup":

            It should be done by now.

            Just look at the Backups view and see if it's still running? When they get stuck you can normally stop them there.

            Edit: ah, too late, you've already rebooted the VPS

            I use Cloudron with Gandi & Hetzner

            humptydumptyH 1 Reply Last reply
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            • jdaviescoatesJ jdaviescoates

              @humptydumpty said in apps stuck at "Updating - Waiting for Cloudron to finish backup":

              It should be done by now.

              Just look at the Backups view and see if it's still running? When they get stuck you can normally stop them there.

              Edit: ah, too late, you've already rebooted the VPS

              humptydumptyH Offline
              humptydumptyH Offline
              humptydumpty
              wrote on last edited by humptydumpty
              #6

              @jdaviescoates I'm seeing a backup entry at the scheduled time for all stuck apps and another one for when it just re-did the update process. BTW, all buttons were greyed out. However, if I opened the terminal and logs, both have buttons to restart the app which were not greyed out, but clicking on them didn't trigger a restart.

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #7

                You can click repair after you have canceled a task, it is safe to click without losing data.

                humptydumptyH 1 Reply Last reply
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                • girishG girish

                  You can click repair after you have canceled a task, it is safe to click without losing data.

                  humptydumptyH Offline
                  humptydumptyH Offline
                  humptydumpty
                  wrote on last edited by humptydumpty
                  #8

                  @girish I couldn’t do that. The task wasn’t canceling and buttons greyed out. When i opened the terminal, it didn’t load the page (edit: it didn’t load the content within the black frame, the menu was there) so i couldn’t type in any commands and the restart button in the terminal and log pages didn’t trigger a restart once clicked. A full vps restart did the trick though.

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