Matrix in constant "starting..." state.

[gargamel8]

This is my first install of Cloudron and I found it because I was looking for something that could easily help me host Element/Matrix. Sadly matrix-synapse does not work out of the box of me for whatever reason.

App Title and Version Matrix Synapse 1.104.0
Package Version org.matrix.synapse@1.91.0
Last Updated 5:18 PM

Some help would be greatly appreciated. The installation seems to have gone just fine in the event log.

[gargamel8]

Apr 12 19:16:09 box:reverseproxy needsRenewal: false. force: false
{"sourceDir":"/home/yellowtent/box","vhost":"example.com","hasIPv6":true,"ip":"172.18.19.37","port":8008,"endpoint":"app","redirectTo":null,"certFilePath":"/home/yellowtent/platformdata/nginx/cert/.test.com.cert","keyFilePath":"/home/yellowtent/platformdata/nginx/cert/.dxbots.com.key","robotsTxtQuoted":null,"cspQuoted":null,"hideHeaders":[],"proxyAuth":{"id":"-5fc7-4cbf-810c-40df6f10deb1","location":"/"},"upstreamUri":"","ocsp":true,"hstsPreload":false}
Apr 12 19:16:09 box:shell reload /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Apr 12 19:16:11 box:tasks update 20: {"percent":100,"message":"Done"}
Apr 12 19:16:11 box:taskworker Task took 12.138 seconds
Apr 12 19:16:11 box:tasks setCompleted - 20: {"result":null,"error":null}
Apr 12 19:16:11 box:tasks update 20: {"percent":100,"result":null,"error":null}
Apr 12 19:16:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:16:30 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:16:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:16:50 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:17:00 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:17:10 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:17:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:17:30 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:17:40 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:17:50 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:18:00 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:18:10 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:18:20 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008
Apr 12 19:18:30 => Healtheck error: Error: connect ECONNREFUSED 172.18.19.37:8008

[girish]

@gargamel8 works here. I am wondering if this is because you don't have hairpin nat in your network? Are you setting this up in an internal network? If so, can you quickly try re-installing matrix without Cloudron authentication (OIDC) ? You get this option at install time.

[gargamel8]

@girish It must be because of the lack of hair-pinning indeed. Sadly my ISP does not allow me to use my own router. I have a Sagemcom router. What would be the easiest way for me to solve this problem.

[girish]

@gargamel8 you can run cloudron-support --troubleshoot to double check if that is indeed the problem.

[gargamel8]

@girish It is indeed the problem.

[girish]

@gargamel8 ok, there are some suggested solutions at https://docs.cloudron.io/troubleshooting/#hairpin-nat . Maybe something works for you.