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  3. Email error since automatic update to v8.0.3 / no access to App-Store

Email error since automatic update to v8.0.3 / no access to App-Store

Scheduled Pinned Locked Moved Solved Support
networkingipv6
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  • C Offline
    C Offline
    CRBear
    wrote on last edited by joseph
    #1

    Hello everyone,

    Since the automatic update to v8.0.3, the following error messages have been appearing, although email reception and sending are working.

    "Email is not configured properly"

    3ff9b284-f119-4df9-ba78-81c99fe47cdb-grafik.png

    Also, under Settings in the "Cloudron.io" account, nothing is displayed:

    013bde9c-9d01-4ace-ac37-09df4421531d-grafik.png

    And I don't have access to the App Store:

    5dd609c8-1a15-40be-90f0-3f8969fd12d1-grafik.png

    Does anyone have any advice?

    Thank you!

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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by nebulon
      #2

      Do you see any errors in the server logs at /home/yellowtent/platformdata/logs/box.log or in the browser console?

      Also can you run cloudron-support --troubleshoot via SSH?

      Looks like maybe something is off with the outbound networking.

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      • C Offline
        C Offline
        CRBear
        wrote on last edited by
        #3

        Thanks for the quick help. I managed to resolve the issue myself:

        • First, I changed the IPv6 address from "Public IP" to "Static IP Address".

        • Then, I used the "Reconfigure Networking" function in the Solus VM panel provided by the VPS provider.

        I have since switched the IPv6 setting back to "Public IP" and the issue has not recurred. I assume that the "Reconfigure Networking" function resolved the problem.

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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #4

          Great that you managed to resolve it quickly and thanks for the update here with the solution.

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          • nebulonN nebulon marked this topic as a question on
          • nebulonN nebulon has marked this topic as solved on

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