Backup Errors

[pdrupp]

Hi, i have recently setup a 2nd Cloudron instance on Netcup that i only use as a mail server. Currently around 50 Mailboxes with a total of 180GB of data. I do hourly Backups to our on-prem Synology via Tailscale that work fine and fast. Usually between 1 and 5 minutes. Once per night i still want to make a direct backup from Cloudron to Wasabi S3. I already found out that rsync takes a lot of time, so i switched to tar for a few days, and that worked great, but still i would prefer rsync. There's pros and cons for both settings. So i switched back to rsync and the backups work, but during the upload i see a lot of 500 errors.

Here's an example:

Retrying (1) copy of 6sRz+6WKso8LhqISaUkfxZZhA02YwUGbjJPLNwP5YGg/viNdvgKqX2Z0h2Q8PWusD+r432QXN4DIGBmVbmWqqCQ/9EOUhxrSmnxrOk0C1mGNy73UPTrETurLwHZIMWcTaW4/WLjr6ukIaB+olQVkGmjQamtztBwQ0qCzvHqrSTsGUEJWr5EBiWSvHYqYxTOw-O7i/aBD30AGnxxwdei3sZYSXWzbyX2wX7ZCpUkgkj5czFDc/OL8uir0yWaEDftripDEB6aTiwnfGsOK+DCpt3UstR3LUPK4Lq3Vi6Y5W-I4dG6PXKSZaCtohB-DL-mGfDablPYtq-JDXCc3ke9wPI0otcFI. Error: InternalError: We encountered an internal error. Please retry the operation again later. 500

What is this error, how can i fix it and how come the backup still finishes in a positive state?

[joseph]

The error message itself is coming from the service that you are backing up to. Since you mentioned synology, does it have some s3 logs?

[pdrupp]

Hey joseph, thx for your reply. No this error is when backing up using Cloudrons Backup Module to Wasabi S3. The Synology makes a complete VM Backup in the background, no errors there. I hadn't activated logging in S3, i will change that and run a new backup.

[pdrupp]

I'm thinking about the possibility that the length of the encrypted filenames might be too much for Wasabi... I'll dig deeper...

[james]

@pdrupp did you ever resolve this issue?