Issue with New Installation with Cloudron 8.0.0

[firmansi]

I am installing Cloudron 8.0.0 on Ubuntu 24.04 and got stucked with this message that I see in /var/log

0e3a57f69044: Pull complete
5886fd701f70: Verifying Checksum
5886fd701f70: Download complete
5886fd701f70: Pull complete
f9bf83af3b6b: Verifying Checksum
f9bf83af3b6b: Download complete
f1c2a72af7fd: Verifying Checksum
f1c2a72af7fd: Download complete
f9bf83af3b6b: Pull complete
f1c2a72af7fd: Pull complete

Anyone can help me how to resolve this issue?

[girish]

@firmansi can you try a docker pull directly to see why it's getting stuck? Sometimes, errors are also in journalctl -u docker .

The exact image names are at https://git.cloudron.io/platform/box/-/blob/v8.0.0/src/infra_version.js?ref_type=tags . For example, try docker pull registry.docker.com/cloudron/sftp:3.8.6@sha256:6b4e3f192c23eadb21d2035ba05f8432d7961330edb93921f36a4eaa60c4a4aa .

[girish]

Also, does your server have IPv6? DockerHub has issues when pulling from IPv6. We fixed this in 8.2.0 (and thus not available in 8.0.0). You can disable IPv6 temporarily and then that works.

[firmansi]

Let me try first

[firmansi]

@girish I have tried this one and have no issue at all, the docker pull works just fine

[firmansi]

@girish I don't activate IPV 6, i have bad experience with this

[firmansi]

@girish The result is as follow

Digest: sha256:6b4e3f192c23eadb21d2035ba05f8432d7961330edb93921f36a4eaa60c4a4aa
Status: Downloaded newer image for registry.docker.com/cloudron/sftp@sha256:6b4e3f192c23eadb21d2035ba05f8432d7961330edb93921f36a4eaa60c4a4aa
registry.docker.com/cloudron/sftp:3.8.6@sha256:6b4e3f192c23eadb21d2035ba05f8432d7961330edb93921f36a4eaa60c4a4aa

[girish]

Maybe you can try systemctl restart docker? The installer should repull in 5 seconds . Maybe docker got stuck for some reason.

[firmansi]

What should I do after I restart the docker? Should I repeat the cloudron installation? please advise

[firmansi]

If I try to install again then there's an error message as follow "
"Error: Some packages like nginx/docker/nodejs are already installed. Cloudron requires specific versions of these packages and will install them as part of its installation. Please start with a fresh Ubuntu install and run this script again."

[girish]

@firmansi you have to restart in another terminal without stopping the installer. You can try cloudron-setup --redo . If that doesn't work, you have to start over from fresh ubuntu again.

[firmansi]

@girish I think things you mention above do the trick

1. Restart the docker
2. Redo the setup
   Problem solved. Setup finished. Thanks

[jdaviescoates]

@firmansi said in Issue with New Installation with Cloudron 8.0.0:

@girish I don't activate IPV 6, i have bad experience with this

Just to say, it seems going forward you'll likely hit email deliverability issues without IPv6 stuff being configured (especially to M$/ Gmail accounts). See e.g. https://forum.cloudron.io/topic/13145/problems-with-sending-mail