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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. osTicket
  3. Nothing working.

Nothing working.

Scheduled Pinned Locked Moved osTicket
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  • J Offline
    J Offline
    Jenova
    wrote on last edited by Jenova
    #1

    When enabling Captcha and attempting to create a ticket, it wont accept the captcha solution you put in. Instead it refreshes and says "* Invalid - Please try again!". I thought this had to do with not having GD Lib or something but modifying the php.ini does nothing.

    Updating this to say no matter what I do, it wont create a ticket. This is a new Help Topic i created with custom forms. No idea what I did wrong here. This might take a while....

    scookeS 1 Reply Last reply
    0
    • J Online
      J Online
      joseph
      Staff
      wrote on last edited by
      #2

      We need more information here to help. Atleast some step by step instruction on what is being tried and what doesn't work.

      J 1 Reply Last reply
      1
      • J Jenova

        When enabling Captcha and attempting to create a ticket, it wont accept the captcha solution you put in. Instead it refreshes and says "* Invalid - Please try again!". I thought this had to do with not having GD Lib or something but modifying the php.ini does nothing.

        Updating this to say no matter what I do, it wont create a ticket. This is a new Help Topic i created with custom forms. No idea what I did wrong here. This might take a while....

        scookeS Offline
        scookeS Offline
        scooke
        wrote on last edited by
        #3

        @Jenova Did you restart the app? I haven't read any documentation for this, only that often changing a setting for many usually requires a restart.

        A life lived in fear is a life half-lived

        1 Reply Last reply
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        • J joseph

          We need more information here to help. Atleast some step by step instruction on what is being tried and what doesn't work.

          J Offline
          J Offline
          Jenova
          wrote on last edited by
          #4

          @joseph tried removing captcha, won't create ticket. I tried adding new forms. Nothing. It's like there's something missing. I did remove needing an email address and password so guests could send tickets (trying to keep privacy at a maximum) so maybe that had something to do with it? Not sure where to start. Maybe I should reinstall? Lol 🫠

          @scooke yes, nothing changed.

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #5

            maybe you can do a small screencast showing what exactly doesn't work. This is a Cloudron forum, not a general osTicket one, so we aren't experts on the apps itself, if it comes to using apps.

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