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    Solved entered Cloudron.io email incorrect

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    • S
      seeker last edited by

      Just set up cloudron.io on my own server, and when I did I accidentally entered an incorrect email.

      How do I reset this email address?
      Is it possible that the reason I am getting insecure website warnings from my browser is because this email is incorrect?
      I am new and learning, but looking forward to it!
      Thank you

      S 1 Reply Last reply Reply Quote 0
      • S
        seeker @seeker last edited by

        @seeker
        I was able to log into the account with the incorrect email address and password. I did not see any way of changing the email address, so I deleted the cloudron trial subscription and then deleted the account. I then tried to create another trial account and it give me the following ( copied below.) I also tried creating with another email address and I got the same result.
        0_1525737530284_cc231ede-82d2-43fe-9032-f1e110bab47e-image.png

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        • girish
          girish Staff last edited by

          @seeker The email associated with a existing Cloudron.io account cannot be changed. If you want to change the account, follow the instructions here - https://cloudron.io/documentation/appstore/#changing-app-store-account

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          • girish
            girish Staff last edited by girish

            OK, the way to reproduce this issue is:

            • Create cloudron and create cloudron.io account
            • Go to cloudron.io and delete the account
            • Cloudron shows login screen in App Store view. But gets into a state where it does not allow user to re-login with the same account as before. Instead it says 'wrong cloudron.io account'.

            Workaround: SSH and run the following command

            mysql -uroot -ppassword -e "DELETE FROM box.settings WHERE name='appstore_config';"
            
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            • S
              seeker @girish last edited by

              @girish
              Thank you!

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              • necrevistonnezr
                necrevistonnezr last edited by

                By now, is it possible to change my e-mail associated to the cloudron.io account? I'm moving away from GMail and might not have access to the current e-mail account in the future.

                Or is it possible to retain the current subscription / setup when creating a new account?

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                • nebulon
                  nebulon Staff last edited by

                  @necrevistonnezr it is possible to change the cloudron.io account email, but only by us, since we haven't added the ui bits for that. Just drop an email at support@cloudron.io with your current email and the one you want to have it changed to and we will take care of that.

                  necrevistonnezr 1 Reply Last reply Reply Quote 0
                  • necrevistonnezr
                    necrevistonnezr @nebulon last edited by necrevistonnezr

                    @nebulon said in entered Cloudron.io email incorrect:

                    @necrevistonnezr it is possible to change the cloudron.io account email, but only by us, since we haven't added the ui bits for that. Just drop an email at support@cloudron.io with your current email and the one you want to have it changed to and we will take care of that.

                    Thanks, done.

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