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  3. entered Cloudron.io email incorrect

entered Cloudron.io email incorrect

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    • S Offline
      S Offline
      seeker
      wrote on last edited by
      #1

      Just set up cloudron.io on my own server, and when I did I accidentally entered an incorrect email.

      How do I reset this email address?
      Is it possible that the reason I am getting insecure website warnings from my browser is because this email is incorrect?
      I am new and learning, but looking forward to it!
      Thank you

      S 1 Reply Last reply
      0
      • S seeker

        Just set up cloudron.io on my own server, and when I did I accidentally entered an incorrect email.

        How do I reset this email address?
        Is it possible that the reason I am getting insecure website warnings from my browser is because this email is incorrect?
        I am new and learning, but looking forward to it!
        Thank you

        S Offline
        S Offline
        seeker
        wrote on last edited by
        #2

        @seeker
        I was able to log into the account with the incorrect email address and password. I did not see any way of changing the email address, so I deleted the cloudron trial subscription and then deleted the account. I then tried to create another trial account and it give me the following ( copied below.) I also tried creating with another email address and I got the same result.
        0_1525737530284_cc231ede-82d2-43fe-9032-f1e110bab47e-image.png

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          @seeker The email associated with a existing Cloudron.io account cannot be changed. If you want to change the account, follow the instructions here - https://cloudron.io/documentation/appstore/#changing-app-store-account

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by girish
            #4

            OK, the way to reproduce this issue is:

            • Create cloudron and create cloudron.io account
            • Go to cloudron.io and delete the account
            • Cloudron shows login screen in App Store view. But gets into a state where it does not allow user to re-login with the same account as before. Instead it says 'wrong cloudron.io account'.

            Workaround: SSH and run the following command

            mysql -uroot -ppassword -e "DELETE FROM box.settings WHERE name='appstore_config';"
            
            S 1 Reply Last reply
            0
            • girishG girish

              OK, the way to reproduce this issue is:

              • Create cloudron and create cloudron.io account
              • Go to cloudron.io and delete the account
              • Cloudron shows login screen in App Store view. But gets into a state where it does not allow user to re-login with the same account as before. Instead it says 'wrong cloudron.io account'.

              Workaround: SSH and run the following command

              mysql -uroot -ppassword -e "DELETE FROM box.settings WHERE name='appstore_config';"
              
              S Offline
              S Offline
              seeker
              wrote on last edited by
              #5

              @girish
              Thank you!

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              • necrevistonnezrN Offline
                necrevistonnezrN Offline
                necrevistonnezr
                wrote on last edited by
                #6

                By now, is it possible to change my e-mail associated to the cloudron.io account? I'm moving away from GMail and might not have access to the current e-mail account in the future.

                Or is it possible to retain the current subscription / setup when creating a new account?

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #7

                  @necrevistonnezr it is possible to change the cloudron.io account email, but only by us, since we haven't added the ui bits for that. Just drop an email at support@cloudron.io with your current email and the one you want to have it changed to and we will take care of that.

                  necrevistonnezrN 1 Reply Last reply
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                  • nebulonN nebulon

                    @necrevistonnezr it is possible to change the cloudron.io account email, but only by us, since we haven't added the ui bits for that. Just drop an email at support@cloudron.io with your current email and the one you want to have it changed to and we will take care of that.

                    necrevistonnezrN Offline
                    necrevistonnezrN Offline
                    necrevistonnezr
                    wrote on last edited by necrevistonnezr
                    #8

                    @nebulon said in entered Cloudron.io email incorrect:

                    @necrevistonnezr it is possible to change the cloudron.io account email, but only by us, since we haven't added the ui bits for that. Just drop an email at support@cloudron.io with your current email and the one you want to have it changed to and we will take care of that.

                    Thanks, done.

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