Chatwoot Email Sending Issue After Domain Change

[manfromtunis]

Hello Cloudron Team,

I’m facing an issue with the Chatwoot app I’m hosting on Cloudron. Previously, I had it running under the domain support.mydomain.live, and the email functionality was working fine. However, after losing that domain, I had to change the app's domain to support.domain.cc.

I updated the email settings in Cloudron accordingly, but the app is still trying to send emails using the old domain (support.mydomain.live), resulting in the following error:

Connection denied. Authenticated user support.app@domain.cc cannot send mail as support.app@mydomain.live

Steps I’ve tried:


Restarted the app multiple times

Checked for any variable to force the email update

Verified that Cloudron’s email settings reflect the new domain

Despite these efforts, the issue persists. Is there any additional step required to fully update the email configuration for Chatwoot?

Thanks in advance for your help!

[nebulon]

Maybe the app stores the FROM somewhere also in the database or maybe there is some manual configuration where the old email was set?

[manfromtunis]

I searched in database and env variable and found nothing; do you where the support.app@domain.cc is set ?

[nebulon]

This is set during app startup into a transient env file https://git.cloudron.io/packages/chatwoot-app/-/blob/master/start.sh?ref_type=heads#L22