Could not load dashboard domain

[chaitanya]

Hi Team,

I am encountering the following error message despite having recreated the record. Unfortunately, that did not resolve the issue.

Could you please advise if there is a way to re-register the domain or suggest any alternative steps to fix this?

Best regards,
Chirag

[chaitanya]

Proxy is also turned off on Cloudflare

[joseph]

@chaitanya can you do curl https://my.domain.com on the server? You have to investigate why this does not work .

[chaitanya]

[joseph]

@chaitanya right, that's the issue. You have to debug step by step:

• host my.domain.com - does this return your server IP?

• Test with curl -4 and curl -6 (ipv4 and ipv6). both fail? maybe only one of them is correct. iirc, what curl uses depends on ubuntu configuration

• what kind of DNS are you using? wildcard/manual or cloudflare API or some other API?

  • if wildcard/manual is port 80 routed properly to your server? without this certs won't work

• finally, on the browser, are you getting a network error or certificate error? if certificate erorr, just accept the self signed cert and then Domains view -> renew certs .

[chaitanya]

host my.domain.com - does this return your server IP? Yes, it does

[chaitanya]

Test with curl -4, below is the result

[chaitanya]

curl -6, below is the result

[chaitanya]

what kind of dns are you using? I am using cloudflare with wildcard

[chaitanya]

finally, on the browser, are you getting a network error or certificate error? - not able to browse at all, my be due to firewall

[joseph]

the IP you posted is not pingable, no ssh, totally unreachable from here. I think there is some networking or firewall issue.

[chaitanya]

Yes, It is behind firewall. I have open the SSH port

[Teiluj]

Are you using a local proxy ? something like Traefik or Nginx Proxy Manager in front of your cloudron instance

[joseph]

This most likely just looks like a port forwarding issue. Are port 80 and 443 forwarded properly to your VM?