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  3. I'm on a "Pro Plan" - suddenly I'm being asked to "Setup subscription"

I'm on a "Pro Plan" - suddenly I'm being asked to "Setup subscription"

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    • necrevistonnezrN Offline
      necrevistonnezrN Offline
      necrevistonnezr
      wrote on last edited by girish
      #1

      I'm - since the beginning - on a "pro plan". When I logged into my cloudron today, I was being asked to "set up subscription".

      In my cloudron account, my account is suddenly listed as "free"...

      My last invoice is dated 16 June 2018.

      What happened?

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        I checked the status of your subscription and from the event logs, I can see that it got manually cancelled on 2018/07/04 09:05:48
        If you wish, I can re-setup the subscription with the previous conditions you had.

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        • necrevistonnezrN Offline
          necrevistonnezrN Offline
          necrevistonnezr
          wrote on last edited by
          #3

          Yes please - I can't remember cancelling anything... ?

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            This is done now.

            necrevistonnezrN 1 Reply Last reply
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            • nebulonN nebulon

              This is done now.

              necrevistonnezrN Offline
              necrevistonnezrN Offline
              necrevistonnezr
              wrote on last edited by
              #5

              @nebulon Thanks!

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              • R Offline
                R Offline
                RoboMod
                wrote on last edited by
                #6

                Hi, I'm sorry to "use" this question again. I'm having the same problem. I was on the "Pro" plan till last month. Now, without any action by myself, Cloudron asks my to "Setup Subscription" and in the "Cloudron Control Panel" the "Subscription" says that I'm on the "Free" plan. Can you help me?

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #7

                  @RoboMod sorry for this, I have reactivated it again and saw that I previously had suspended it, since your server didn't respond to our alive check for some time and I thought it was unused.

                  R 1 Reply Last reply
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                  • nebulonN nebulon

                    @RoboMod sorry for this, I have reactivated it again and saw that I previously had suspended it, since your server didn't respond to our alive check for some time and I thought it was unused.

                    R Offline
                    R Offline
                    RoboMod
                    wrote on last edited by
                    #8

                    @nebulon Thank you very much. Yes, the server was done for a while but now back online :).

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