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    Solved I'm on a "Pro Plan" - suddenly I'm being asked to "Setup subscription"

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    • necrevistonnezr
      necrevistonnezr last edited by girish

      I'm - since the beginning - on a "pro plan". When I logged into my cloudron today, I was being asked to "set up subscription".

      In my cloudron account, my account is suddenly listed as "free"...

      My last invoice is dated 16 June 2018.

      What happened?

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        I checked the status of your subscription and from the event logs, I can see that it got manually cancelled on 2018/07/04 09:05:48
        If you wish, I can re-setup the subscription with the previous conditions you had.

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        • necrevistonnezr
          necrevistonnezr last edited by

          Yes please - I can't remember cancelling anything... ?

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          • nebulon
            nebulon Staff last edited by

            This is done now.

            necrevistonnezr 1 Reply Last reply Reply Quote 0
            • necrevistonnezr
              necrevistonnezr @nebulon last edited by

              @nebulon Thanks!

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              • R
                RoboMod last edited by

                Hi, I'm sorry to "use" this question again. I'm having the same problem. I was on the "Pro" plan till last month. Now, without any action by myself, Cloudron asks my to "Setup Subscription" and in the "Cloudron Control Panel" the "Subscription" says that I'm on the "Free" plan. Can you help me?

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                • nebulon
                  nebulon Staff last edited by

                  @RoboMod sorry for this, I have reactivated it again and saw that I previously had suspended it, since your server didn't respond to our alive check for some time and I thought it was unused.

                  R 1 Reply Last reply Reply Quote 0
                  • R
                    RoboMod @nebulon last edited by

                    @nebulon Thank you very much. Yes, the server was done for a while but now back online :).

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