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  1. Cloudron Forum
  2. Collabora Online (CODE)
  3. Office document loading failed

Office document loading failed

Scheduled Pinned Locked Moved Collabora Online (CODE)
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  • O Offline
    O Offline
    overholt
    wrote last edited by overholt
    #1

    NextCloud Office won't load documents anymore. Worked fine for months. Office admin setting page says in green box:

    Collabora Online server is reachable. Collabora Online Development Edition 25.04.4.2 a8848448cc.

    WOPI is: 172.18.0.0/16 as per documentation

    Throwing error:
    Document loading failed
    Failed to establish socket connection or socket connection closed unexpectedly.

    Tried updating, restarting NC and Collabora, restored to earlier backups, renewed the certificates, cleared browser cookies, uninstalled and reinstalled Collabora and reconfigured it in NC, made sure the secret from Collabora matches the one in NextCloud. I don't know what else I can do and we need this software for our whole company.

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    • O Offline
      O Offline
      overholt
      wrote last edited by
      #2

      I have no idea why but it just started working again. I did upgrade the storage on our server as well. It would be nice to know what broke it and what fixed it, but at least it's working now.

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