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  1. Cloudron Forum
  2. Support
  3. Mailboxes since 9.0.10

Mailboxes since 9.0.10

Scheduled Pinned Locked Moved Solved Support
userinterfacemail
11 Posts 6 Posters 231 Views 7 Watching
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  • apesorgukA Offline
    apesorgukA Offline
    apesorguk
    wrote last edited by
    #2

    I have also tried clearing cache and cookies since the update to see if that was an issue since the UI was updated, but I am still having the same problem.

    1 Reply Last reply
    1
    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #3

      Hello @apesorguk
      So the issue is with the Cloudron Dashboard, correct?
      Please restart the box.service once on your Cloudron server.
      Then, when trying to access the mailboxes in the Cloudron Dashboard, please have the browser network inspector open and see if there are errors.
      Also, the log of /home/yellowtent/platformdata/logs/box.log when trying to access mailboxes would be very useful.

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      • luckowL Offline
        luckowL Offline
        luckow
        translator
        wrote last edited by
        #4

        same here with 9.0.12. 32 Mailboxes, 37 domains, countless aliases and 57 seconds to load them.

        Pronouns: he/him | Primary language: German

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        • P Offline
          P Offline
          p44
          translator
          wrote last edited by
          #5

          I confirm the problem

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote last edited by
            #6

            I can confirm that it becomes really slow in responding and showing the mailbox list. The issue is the usage information is fetched (and calculated) before we show the list.

            We will change that to do this in the background.

            P 1 Reply Last reply
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            • apesorgukA Offline
              apesorgukA Offline
              apesorguk
              wrote last edited by
              #7

              So I found that while trying to load mailboxes, it crashes the Mailbox Service. I have had to increase the mailbox to 7GB to get it to load, but still very slow at loading.

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              • nebulonN nebulon

                I can confirm that it becomes really slow in responding and showing the mailbox list. The issue is the usage information is fetched (and calculated) before we show the list.

                We will change that to do this in the background.

                P Offline
                P Offline
                p44
                translator
                wrote last edited by
                #8

                @nebulon Process can be changed using the same logic of the Disk Usage (fetch and calculate it in async mode or manually when requested)

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                • nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote last edited by
                  #9

                  Fetching usage in the background is now solved with https://git.cloudron.io/platform/box/-/commit/4575a0ddce9d9cd7631e9a15b15c7caa5f4f1344

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                  • girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote last edited by
                    #10

                    This is fixed in 9.0.13 .

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                    • girishG girish has marked this topic as solved
                    • apesorgukA Offline
                      apesorgukA Offline
                      apesorguk
                      wrote last edited by apesorguk
                      #11

                      @girish One other thing

                      screenshot-my-intranet-apes-org-uk-2025-12-14-11-23-31.png

                      Seeing the menu to edit mailboxes is hidden as the list doesn't utilise the full screen. I thought this was an error at first, until I scrolled all the way to he bottom. The scroller doesn't show until reaching the bottom of the page.

                      It is a pain to have to scroll down to move across to access the mailbox menu. Especially when deleting multiple mailboxes by domain. Although we found that using the left and right keys on the keyboard sometimes allowed for horizontal scrolling. But still a pain to have to move left and right to make sure you're deleting the correct mailbox or editing it.

                      It would be so much easier to read if the list utilised the full screen.

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