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Cloudron Forum

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  1. Cloudron Forum
  2. Vaultwarden
  3. Vaultwarden fails to start after update – DB migration error (SSO)

Vaultwarden fails to start after update – DB migration error (SSO)

Scheduled Pinned Locked Moved Solved Vaultwarden
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  • T Offline
    T Offline
    Teiluj
    wrote on last edited by
    #57

    I can confirm I am seeing the same since yesterday and the package update from 1.24.4 to 1.25
    The app then becomes "not Responding" with the error mentioned aboved by @d19dotca

    Reverting to previous version restore functionalities/access indeed.

    1 Reply Last reply
    1
    • I Offline
      I Offline
      ikalou
      wrote on last edited by
      #58

      Same here, I disabled automatic updates and reverted to 1.24.4.

      1 Reply Last reply
      1
      • J Online
        J Online
        joseph
        Staff
        wrote on last edited by
        #59

        Mine seems to have updated fine

        1 Reply Last reply
        0
        • J Online
          J Online
          joseph
          Staff
          wrote on last edited by
          #60

          Same as https://github.com/dani-garcia/vaultwarden/issues/7182 and https://github.com/dani-garcia/vaultwarden/discussions/7183 which points to some charset issues .

          1 Reply Last reply
          0
          • J Online
            J Online
            joseph
            Staff
            wrote on last edited by joseph
            #61

            Can you check the encoding of the database and also the tables?

            In the web terminal, first get the database name:

            echo $CLOUDRON_MYSQL_DATABASE
            

            Then, click the mysql button above and press enter. Replace DB_NAME_HERE . You should get utf8mb4

            mysql> SELECT   SCHEMA_NAME,   DEFAULT_CHARACTER_SET_NAME,   DEFAULT_COLLATION_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = 'DB_NAME_HERE';
            +------------------+----------------------------+------------------------+
            | SCHEMA_NAME      | DEFAULT_CHARACTER_SET_NAME | DEFAULT_COLLATION_NAME |
            +------------------+----------------------------+------------------------+
            | fb30d5a9f5fd3620 | utf8mb4                    | utf8mb4_unicode_ci     |
            +------------------+----------------------------+------------------------+
            

            Then, check all the tables.

            mysql> SELECT   TABLE_NAME,   TABLE_TYPE,   ENGINE,   TABLE_COLLATION FROM information_schema.TABLES WHERE TABLE_SCHEMA = 'fb30d5a9f5fd3620' ORDER BY TABLE_NAME;
            +----------------------------+------------+--------+--------------------+
            | TABLE_NAME                 | TABLE_TYPE | ENGINE | TABLE_COLLATION    |
            +----------------------------+------------+--------+--------------------+
            | __diesel_schema_migrations | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | archives                   | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | attachments                | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | auth_requests              | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | ciphers                    | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | ciphers_collections        | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | collections                | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | collections_groups         | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | devices                    | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | emergency_access           | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | event                      | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | favorites                  | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | folders                    | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | folders_ciphers            | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | groups                     | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | groups_users               | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | invitations                | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | org_policies               | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | organization_api_key       | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | organizations              | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | sends                      | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | sso_auth                   | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | sso_users                  | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | twofactor                  | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | twofactor_duo_ctx          | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | twofactor_incomplete       | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | users                      | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | users_collections          | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            | users_organizations        | BASE TABLE | InnoDB | utf8mb4_unicode_ci |
            +----------------------------+------------+--------+--------------------+
            29 rows in set (0.01 sec)
            
            

            If the table encoding is not the above, then first take a backup of the app and then follow the instructions at https://github.com/dani-garcia/vaultwarden/wiki/Using-the-MariaDB-(MySQL)-Backend#foreign-key-errors-collation-and-charset

            1 Reply Last reply
            1
            • T Offline
              T Offline
              Teiluj
              wrote on last edited by
              #62

              This seems to fix the issue indeed - At least from my side, there was a table collection charset mismatch.
              The other question is how it came to be.

              J 1 Reply Last reply
              1
              • T Teiluj

                This seems to fix the issue indeed - At least from my side, there was a table collection charset mismatch.
                The other question is how it came to be.

                J Online
                J Online
                joseph
                Staff
                wrote on last edited by
                #63

                @Teiluj this was a bug in vaultwarden a while go (which is why they maintain a wiki article on how to fix it up). https://github.com/search?q=repo%3Adani-garcia%2Fvaultwarden charset&type=issues

                1 Reply Last reply
                3
                • P Offline
                  P Offline
                  p44
                  translator
                  wrote on last edited by p44
                  #64

                  Same problem here. Restored to 1.24.4 and stopped automatic updates.

                  1 Reply Last reply
                  1
                  • jdaviescoatesJ Offline
                    jdaviescoatesJ Offline
                    jdaviescoates
                    wrote on last edited by
                    #65

                    I also had a not responding app and have reverted. Guess I need to look at that guide...

                    I use Cloudron with Gandi & Hetzner

                    1 Reply Last reply
                    2
                    • P Offline
                      P Offline
                      p44
                      translator
                      wrote on last edited by
                      #66

                      @jdaviescoates @joseph Thanks for your advice. I followed this guide: https://github.com/dani-garcia/vaultwarden/wiki/Using-the-MariaDB-(MySQL)-Backend#foreign-key-errors-collation-and-charset and problem now is fixed.

                      thanks a lot

                      1 Reply Last reply
                      3
                      • B Offline
                        B Offline
                        BetaBreak
                        wrote on last edited by
                        #67

                        Is there a step by step instruction to solve this issue, for me it is unclear how to fix this issue. Thanks!

                        1 Reply Last reply
                        1
                        • J Offline
                          J Offline
                          jayonrails
                          translator
                          wrote on last edited by
                          #68

                          The above posted link to the GitHub wiki seems to be the step by step instruction. Which is the part where you don't get forward?

                          1 Reply Last reply
                          2
                          • B Offline
                            B Offline
                            BetaBreak
                            wrote on last edited by BetaBreak
                            #69

                            Thanks, when I run the queries I don't get out put..
                            Should I do it before upgrading, and or in recovery mode?

                            1 Reply Last reply
                            0
                            • jamesJ Offline
                              jamesJ Offline
                              james
                              Staff
                              wrote on last edited by james
                              #70

                              Hello @d19dotca @teiluj @ikalou @p44 @jdaviescoates @betabreak @jayonrails
                              This issue was discussed before, and I did create a handy script to fix the issue.
                              Please see: https://forum.cloudron.io/topic/14812/vaultwarden-fails-to-start-after-update-db-migration-error-sso/24?_=1778581136537

                              I have also merged this topic into the original topic so there is no duplicate.

                              B 1 Reply Last reply
                              5
                              • jamesJ james referenced this topic on
                              • jamesJ james

                                Hello @d19dotca @teiluj @ikalou @p44 @jdaviescoates @betabreak @jayonrails
                                This issue was discussed before, and I did create a handy script to fix the issue.
                                Please see: https://forum.cloudron.io/topic/14812/vaultwarden-fails-to-start-after-update-db-migration-error-sso/24?_=1778581136537

                                I have also merged this topic into the original topic so there is no duplicate.

                                B Offline
                                B Offline
                                BetaBreak
                                wrote on last edited by
                                #71

                                @james ✔ it works, thanks!

                                jamesJ 1 Reply Last reply
                                1
                                • B BetaBreak

                                  @james ✔ it works, thanks!

                                  jamesJ Offline
                                  jamesJ Offline
                                  james
                                  Staff
                                  wrote on last edited by james
                                  #72

                                  Hello @BetaBreak
                                  Great to read that it resolved your issue.
                                  Always happy to help.

                                  If possible, give the solution I linked also an upvote to improve the forum search.

                                  1 Reply Last reply
                                  2
                                  • jamesJ james

                                    Hello @vaultwarden users

                                    Since users have voiced their concerns about manually editing the database I have created a bash script that does it for you.
                                    Please follow these steps if you have this issue:

                                    1. create an app backup of your @vaultwarden Cloudron app
                                    2. put the erroring @vaultwarden app in recovery mode
                                    3. open the File Manager of your @vaultwarden app and create a fix_db.sh file
                                    4. copy and paste the following script into the just created fix_db.sh file:
                                      #!/bin/bash
                                      
                                      echo "=> Checking if DEFAULT_CHARACTER_SET_NAME and DEFAULT_COLLATION_NAME are set to utf8mb4 and utf8mb4_unicode_ci"
                                      
                                      CURRENT_DEFAULT_CHARACTER_SET_NAME=$(mysql --silent --skip-column-names --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT DEFAULT_CHARACTER_SET_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '${CLOUDRON_MYSQL_DATABASE}';" 2>/dev/null)
                                      CURRENT_DEFAULT_COLLATION_NAME=$(mysql --silent --skip-column-names --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SELECT DEFAULT_COLLATION_NAME FROM information_schema.SCHEMATA WHERE SCHEMA_NAME = '${CLOUDRON_MYSQL_DATABASE}';" 2>/dev/null)
                                      FIX_NEEDED=0
                                      
                                      if [ "${CURRENT_DEFAULT_CHARACTER_SET_NAME}" != "utf8mb4" ] || [ "${CURRENT_DEFAULT_COLLATION_NAME}" != "utf8mb4_unicode_ci" ]; then
                                          echo "=> DEFAULT_CHARACTER_SET_NAME or DEFAULT_COLLATION_NAME is not set to utf8mb4 or utf8mb4_unicode_ci."
                                          echo "==> Current values are: DEFAULT_CHARACTER_SET_NAME=${CURRENT_DEFAULT_CHARACTER_SET_NAME}, DEFAULT_COLLATION_NAME=${CURRENT_DEFAULT_COLLATION_NAME}"
                                          FIX_NEEDED=1
                                      else
                                          echo "=> DEFAULT_CHARACTER_SET_NAME is ${CURRENT_DEFAULT_CHARACTER_SET_NAME} and DEFAULT_COLLATION_NAME is ${CURRENT_DEFAULT_COLLATION_NAME}"
                                          echo "=> Nothing to do - quitting."
                                          FIX_NEEDED=0
                                          exit 0
                                      fi
                                      
                                      if [ ${FIX_NEEDED} -eq 1 ]; then
                                          read -p "Have you created a backup of your Cloudron Vaultwarden app? (y/N): " yn
                                          case $yn in
                                              [Yy]* )
                                                  echo "=> Setting database character set and collation to utf8mb4 and utf8mb4_unicode_ci."
                                                  mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "ALTER DATABASE \`${CLOUDRON_MYSQL_DATABASE}\` CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;" 2>/dev/null
                                                  echo "=> Converting all tables to character set utf8mb4 and collation utf8mb4_unicode_ci."
                                                  mysql --silent --skip-column-names \
                                        --user="${CLOUDRON_MYSQL_USERNAME}" \
                                        --password="${CLOUDRON_MYSQL_PASSWORD}" \
                                        --host="${CLOUDRON_MYSQL_HOST}" \
                                        "${CLOUDRON_MYSQL_DATABASE}" \
                                        -e "SELECT CONCAT('ALTER TABLE \`', TABLE_NAME,'\` CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;') AS CharSetConvert FROM INFORMATION_SCHEMA.TABLES WHERE TABLE_SCHEMA='${CLOUDRON_MYSQL_DATABASE}' AND TABLE_TYPE=\"BASE TABLE\";" 2>/dev/null | while read -r sql_command; do
                                                      echo "==> Executing: ${sql_command}"
                                                      mysql --user=${CLOUDRON_MYSQL_USERNAME} --password=${CLOUDRON_MYSQL_PASSWORD} --host=${CLOUDRON_MYSQL_HOST} ${CLOUDRON_MYSQL_DATABASE} -e "SET foreign_key_checks=0; ${sql_command} SET foreign_key_checks=1;" 2>/dev/null
                                                  done
                                                  ;;
                                              [Nn]* )
                                                  echo "=> Please create a backup of your database before proceeding with the fix. Exiting."
                                                  exit 1
                                                  ;;
                                              * )
                                                  echo "=> Invalid response. Please answer with y or n. Exiting."
                                                  exit 1
                                                  ;;
                                          esac
                                      fi
                                      
                                    5. open the Web Terminal of your @vaultwarden Cloudron app
                                    6. execute the following command:
                                      bash /app/data/fix_db.sh
                                      
                                    7. Execute the following command to start @vaultwarden:
                                      /app/pkg/start.sh
                                      
                                    8. Validate if your @vaultwarden is now working correctly
                                    9. If validated working, you can delete the fix_db.sh file and disable the recovery mode of your @vaultwarden Cloudron app

                                    Note:
                                    If there are issues with the copy and paste from Windows devices apperent by error messages like line 2: $'\r': command not found, please run the following command to fix the script:

                                    sed -i 's/\r$//g' /app/data/fix_db.sh
                                    

                                    If you run into any issues, copy the output of the terminal, post it here and restore your app from the backup created.

                                    jdaviescoatesJ Offline
                                    jdaviescoatesJ Offline
                                    jdaviescoates
                                    wrote on last edited by jdaviescoates
                                    #73

                                    @james said:

                                    Please follow these steps if you have this issue:

                                    Can this script be run on the working version I reverted to, or do I need to update to the broken version and then run it?

                                    Edit: yes, it seems fixing the db and then updating also works fine.

                                    I use Cloudron with Gandi & Hetzner

                                    1 Reply Last reply
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