IT-Tools and OIDC - Looping issue

[Teiluj]

Hi,

We have this app setup with Cloudron OIDC authentication.

For a single user (as far as I know), attempting to log in result in a loop:

• the other access the login page and press the login button
• he is being redirected to the OIDC authentication
• After authenticating, instead of access the IT-tools app, he is redirected to the login page again with for only option to press the login button.

Other users appear unaffected.
Installing a second iteration of the app with the same (simple) setup result in the same behavior.
There is no apparent errors in the logs of the app.

Has someone come across this already?
any suggestions how to resolve this?

Many thanks,

[james]

Hello @teiluj
For that single user, does his username have special characters?
Does he have a first and last name in his profile or just a single string?

[Teiluj]

Hi @james,

This single user's username does not contain any special character - the username is literally a sequence of character aka a single string.
It also follows the same naming scheme as other users for which the application works.

This leaves me baffled for now.

Many thanks,

[james]

Hello @teiluj
Since the @it-tools app uses Cloudron Proxyauth I assume this might be some strange caching issue.
Can you ask the user to try it in a private browser window?

[Teiluj]

Hi @james - Yes, we have done this and no success. I also have to mention that this has been going on for this one user for months now.

[james]

Hello @teiluj
Is it just the @it-tools app or are other apps affected as well?

[Teiluj]

Hi @james

Currently the issue is only affecting that particular user, with that particular @it-tools app.

[jdaviescoates]

@Teiluj have you tried impersonating that user? If you can reproduce yourself you might be able to get further insight.

[Teiluj]

Hi @jdaviescoates - Many thanks for your idea.

Impersonating the user present the same loop problem unfortunately.

[james]

Hello @Teiluj
Can you please share the details for that user so we can try to reproduce this issue?

[jdaviescoates]

@Teiluj there might be some clues in the browser console when doing it as the user?