Attempting to download any backups causes a cloudron crash

[caspear]

Only post Cloudron or server issues in this topic. Use the specific app category for app issues.

• Please include a detailed description of the problem. Include screenshots when applicable.

Attempting to download a backup archive of a service ends up with the whole cloudron crashing, the download stopping, and a message in the log to appear that reads:

Cloudron started with version 9.0.17

Backups are running without issues and the configured storage is

Storage: scaleway-objectstorage (tgz) at Amsterdam (NL-AMS) / dc1 / backups

• Run cloudron-support --troubleshoot on your server and post the output here like this:

root@cloudron-1:~# cloudron-support --troubleshoot
Vendor: Hetzner Product: vServer
Linux: 5.15.0-157-generic
Ubuntu: jammy 22.04
Execution environment: kvm
Processor: AMD EPYC-Rome Processor x 16
RAM: 32086348KB
Disk: /dev/sda1       187G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	netplan is good
[OK]	DNS is resolving via systemd-resolved
[OK]	unbound is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	No pending database migrations
[OK]	Service 'mysql' is running and healthy
[OK]	Service 'postgresql' is running and healthy
[OK]	Service 'mongodb' is running and healthy
[OK]	Service 'mail' is running and healthy
[OK]	Service 'graphite' is running and healthy
[OK]	Service 'sftp' is running and healthy
[OK]	box v9.0.17 is running
[OK]	Dashboard is reachable via domain name
[OK]	Domain thedigitalcircle.org is valid and has not expired

• Check for any errors in /home/yellowtent/platformdata/logs/box.log

Delete everything above before making a new post.

[james]

Hello @caspear

@caspear said:

Attempting to download a backup archive of a service

I am unsure if I understand this correctly.
Could please describe a step by step process to reproduce this issue?

[caspear]

1. On Cloudron admin UI go to My Apps page.
2. Press the little cog button in the top right corner of an App.
3. Select "Backups" in list of pages that appears.
4. In the list of backups that comes up press the thee dots button to the right of the most recent backup.
5. Press "Download".
6. Observe a download start.
7. Observe the download stop.
8. Observe a red "Cloudron is offline" bar come up on top of the page.
9. Observe Cloudron restart itself.
10. Attempt resuming the download.
11. Observe Download break.
12. Observe Cloudron restart itself
    ...

Is this sufficient detail or would you like me to include some screenshots?

[james]

Hello @caspear
Ah okay, that made it clearer.
I understood that you found a download location for Cloudron services in https://my.$DOMAIN.$TLD/#/services which failed, and I was a little confused since there are no individual backups for the Cloudron services.

---

Which you force this issue again, can you please review the /home/yellowtent/platformdata/logs/box.log file for any errors?

[caspear]

2026-03-05T16:02:10.196Z box:apphealthmonitor app health: 30 running / 6 stopped / 0 unresponsive
2026-03-05T16:02:39.547Z box:server ==========================================
2026-03-05T16:02:39.549Z box:server            Cloudron 9.0.17  
2026-03-05T16:02:39.549Z box:server ==========================================
2026-03-05T16:02:39.550Z box:platform initialize: start platform
2026-03-05T16:02:39.551Z box:tasks stopAllTasks: 0 tasks are running. sending abort signal
2026-03-05T16:02:39.551Z box:shell tasks: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/stoptask.sh all
2026-03-05T16:02:39.665Z box:locks releaseAll: all locks released
2026-03-05T16:02:39.671Z box:reverseproxy writeDashboardConfig: writing dashboard config for thedigitalcircle.org
2026-03-05T16:02:39.687Z box:shell reverseproxy: /usr/bin/sudo --non-interactive /home/yellowtent/box/src/scripts/restartservice.sh nginx
2026-03-05T16:02:40.402Z box:platform onActivated: starting post activation services
2026-03-05T16:02:40.402Z box:platform startInfra: checking infrastructure
2026-03-05T16:02:40.403Z box:platform startInfra: infra is uptodate at version 49.9.0
2026-03-05T16:02:40.403Z box:platform onInfraReady: platform is ready. infra changed: false
2026-03-05T16:02:40.403Z box:apps schedulePendingTasks: scheduling app tasks
2026-03-05T16:02:40.451Z box:apptaskmanager started
2026-03-05T16:02:40.452Z box:cron startJobs: starting cron jobs with hour 15 and minute 28
2026-03-05T16:02:40.499Z box:cron handleBackupScheduleChanged: schedule 00 00 23 * * * (Europe/London)
2026-03-05T16:02:40.503Z box:cron autoupdatePatternChanged: pattern - 00 00 1,3,5,23 * * * (Europe/London)
2026-03-05T16:02:40.508Z box:cron Dynamic DNS setting changed to false
2026-03-05T16:02:40.510Z box:dockerproxy start: listening on 172.18.0.1:3003
2026-03-05T16:02:43.334Z box:shell system: lsblk --paths --bytes --json --list --fs --output +rota,fsused,fsavail
2026-03-05T16:02:50.227Z box:apphealthmonitor app health: 30 running / 6 stopped / 0 unresponsive

[caspear]

Sometimes it breaks almost instantly, at other times it manages to go for a few seconds and get to 20-30MB before crashing.