creating a subdomain to forward to another site

[MaryMuse]

Hello,
I am using Cloudron on a digital ocean droplet.

I have created a subdomain (support.mydomain.com) and created a CNAME record at Digital Ocean that says support.mydomain.com is an alias of myname.zendesk.com

Is there something else I need to do within cloudron itself because I get this error when I try to access the subdomain in my browser

Thank you!

[james]

Hello @marymuse and welcome to the Cloudron forum

I am not sure where the CNAME record of zendesk comes from, but when you install cloudron like documented in the installation documentation you first have to access the IP address of your server and set up your domain.

[james]

Hello @marymuse
It would be great to hear from you what you are trying to achieve here.
I could assume that you are trying to make support.mydomain.com redirect to your zendesk?
Is that assumption correct?

[MaryMuse]

Hello,
Yes, that is correct. I have input the CNAME record into digital ocean but the error message makes me wonder if there isn't something I need to do within cloudron.

[james]

Hello @marymuse
A solution is to remove the CNAME, install surfer at support.mydomain.com and set up redirect with index.html to zendesk

[MaryMuse]

I'll keep that in mind. Unfortunately I've used up both of my free slots, so can't install another app (not in the budget at this time). Mostly I was wondering if there was something I needed to set in the server, but it sounds like there isn't. Thanks.

[joseph]

@marymuse you can add an external link with zendesk domain maybe. You won't get the your custom subdomain, but you will get an icon on the dashboard ...