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  1. Cloudron Forum
  2. FreeScout
  3. 🚨 Update your modules BEFORE updating to package version 1.16.35

🚨 Update your modules BEFORE updating to package version 1.16.35

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  • humptyH
    humptyH
    humpty
    wrote last edited by humpty
    #1

    I updated to package version 1.16.35 and it broke the app. I reverted to a working backup and visited the app to confirm. I've made it a habit to check the modules page, and I had two modules that needed an update. I check these on a daily (on business days mostly) basis, so things aren't "outdated". Anyway, I ran those updates and it completed successfully. Then, I tried the package update again and this time it worked fine. Just a heads up to everyone in case you also run into this.

    P.S. I didn't pay attention as to which modules needed updating, but I did download the log file for the failed package update in case the devs want that. It's too long to post so DM me.

    1 Reply Last reply
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    • jamesJ james marked this topic as a regular topic
    • robiR
      robiR
      robi
      wrote last edited by
      #2

      So the app breaks with regular updates?

      @james is there a pre-backup/update hook to run module updates?

      Frequency tech

      jamesJ 1 Reply Last reply
      1
      • robiR robi

        So the app breaks with regular updates?

        @james is there a pre-backup/update hook to run module updates?

        jamesJ
        jamesJ
        james
        Staff
        wrote last edited by
        #3

        @Hello robi
        As far as I am aware, no.
        Also, plugins in Freescout are many times paid for.
        So if a plugin of Freescout causes the whole Freescout to go down, I would redirect that to the Freescout plugin.

        humptyH 1 Reply Last reply
        1
        • jamesJ james

          @Hello robi
          As far as I am aware, no.
          Also, plugins in Freescout are many times paid for.
          So if a plugin of Freescout causes the whole Freescout to go down, I would redirect that to the Freescout plugin.

          humptyH
          humptyH
          humpty
          wrote last edited by humpty
          #4

          @james Yes, my plugins are paid ones. My instance updated fine to 1.16.36, so I didn't feel the need to post upstream. Just wanted to warn others in case they're were wondering what the cause was. The "tags" module updated today without an issue so all good I guess.

          1 Reply Last reply
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