Cloudron install fails on Netcup

[ReadyTransport4]

Hi there,
I'm trying to install Cloudron on a Netcup VPS, which seems to be supported. However the setup fails:
It runs smoothly to

• Generating dhparams (takes forever)
• ==> Changing ownership
• ==> Starting cloudron
• ==> Almost done

and then nothing happens anymore. If I access the IP address where Cloudron setup should be exposed to, the site fails with an error: "Cloudron - Something has gone wrong".
What can I do to get the setup running?

[girish]

@ReadyTransport4 Yes, netcup is supported. What do you see in the end of /var/log/cloudron-setup.log ?

[ReadyTransport4]

@girish

==> Changing ownership
==> Starting Cloudron
==> Almost done

That's all. Here are the diagnostics data: https://paste.cloudron.io/gamebacafo

[girish]

@ReadyTransport4 I think the issue is that somehow the server was not restarted after the installation. Did you restart the server after installation? Usually the setup script asks you but maybe your ssh sessions got disconnected or something.

Can you try restarting the server and then you can just access https://<ip>

[ReadyTransport4]

@girish
I rerun the installation on a new clean VPS. I can observe that the SSH session gets disconnected at the same point as above. The log file looks the same. A restart doesn't fix it unfortunately.

[girish]

@ReadyTransport4 OK, so if you do systemctl status box mysql what does it say? Are those services running? From the logs you pasted previously, it seem they are not running and usually a reboot will actually get them started again.

[ReadyTransport4]

@girish
I bury my head in shame I misconfigured the keep-alive in PuttY and the SSH session died before the setup could finish. With the right settings it all worked! I'm very greatful for your help!

[girish]

@ReadyTransport4 Glad you got it working